Flashcards
Human Relations
Flashcards do conjunto (25)
- 1FrustrationThe feeling you get when events beyond your control keep you from reaching a goal.
Ways to deal with minor frustrations include physical activity, using positive self-talk, and blowing off steam. - 2AggressionThe need to strike out physically or verbally.
- 3PerseveranceThe process of continuing to work at something until you reach your goal.
- 4Time AnalysisA list of the different tasks you perform and when you do them.
- 5You’re so sick or injured that you won’t be able to perform your job.An example of an acceptable reason for staying home from work.
- 6Your illness can be transmitted to other people.An example of an acceptable reason for staying home from work.
- 7Traveling to work would be dangerous.An example of an acceptable reason for staying home from work.
- 8Your emotional state is so bad that you won’t be able to perform your job.An example of an acceptable reason for staying home from work.
- 9There has been a serious illness, injury, or emergency in your family and you must be a caregiver.An example of an acceptable reason for staying home from work.
- 10There has been a death in your immediate family.An example of an acceptable reason for staying home from work.
- 11An uncontrollable situation occurs, such as bad weather, a disaster or emergency, or an automobile breakdown.An example of an acceptable reason for staying home from work.
- 12There’s a personal or legal situation you must handle during regular business hours.An example of an acceptable reason for being late for work.
- 13There’s routine health or medical care that you must handle during regular business hours.An example of an acceptable reason for being late for work.
- 14You encounter unexpected traffic problems, such as a road closure or bad accident.An example of an acceptable reason for being late for work.
- 15RespectTruly believing people are capable, that their opinions matter, and that their lives have value.
- 16MotivationThe incentive that begins and sustains the things we do.
- 17Internal Motivation and External MotivationInternal Motivation we provide ourselves.
External motivation is provided by another person. - 18Injured RelationshipA relationship that has sustained damage.
- 19Four Common Human Relations MistakesFailing to Listen - Not giving other people a chance to talk, Letting someone talk without paying attention, Paying attention to what people say but misinterpreting the message.
Misjudging Others' Abilities
Failing to Accept Responsibility for Mistakes
Lacking Self-Motivation - 20Repairing RelationshipsDecide if the Relationship Is Worth Saving.
Look at the Problem from the Other Person's Point of View.
Communicate Honestly and Openly.
Change the Behavior that Caused the Problem. - 21Plateau PeriodsA time when there’s little growth or development (leveling-off) in certain life processes.
Examples: Relationships, careers, and education
Have patience, Build other interests, Change the way you do things, and use positive self-talk. - 22VacationAn extended period of time off.
- 23Mini-VacationA short amount of time off.
- 24Strategies For Maintaining a Positive Attitude.Planning a realistic schedule.
Setting goals.
Saving private time for yourself.
Handling problems quickly. - 25Physical health contributes to mental health.Eat right.
Get enough sleep.
Exercise to renew your attitude.
Informações
- Descrição
- 3.1 Identify frustration and aggression 3.2 Getting Time on Your Side 3.3 Common Human Relations Mistakes 3.4 Keeping Your Attitude Up 3.5 Renewing Your Attitude
- Criado por
- cloey tackett
- Visualizações
- 52
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