Flashcards

Chapter 6

Sara B Inglês 18 flashcards

Flashcards do conjunto (18)

1Direct acknowledgement response(CR) acknowledges communication efforts &
reacts/responds directly
2Agreement about content response(CR) reinforces info expressed by another
3Supportive response(CR) expresses understanding &
reassures them/feel better
4Expression of positive feeling response(CR) describes positive feelings related to another's words
5Clarifying response(CR) clarify message/meaning
6Impervious response(DR) speaker fails to acknowledge another's attempt
7Interrupting response(DR) cuts another off short
8Irrelevant response(DR) unrelated/intro new topic w/o
warning/returns to earlier topic
9Tangental response(DR) takes convo in different direction
10Impersonal response(DR) monologue appears intellectualized/impersonal
11Incoherent response(DR) incomplete sentences
12Incongruous response(DR) nonverbals that contradict
vocal content
13Evaluation vs Description"You" language, ?'s worth of a person
vs
"I" language, own feelings/ideas
14Control vs Problem Orientationefforts to get others to do what you want
vs
com. aimed at solving problems
15Strategy vs Spontaneityplanned communication (nice -> criticize)
vs
being honest rather than planning to
manipulate
16Neutrality vs Empathyemotional indifference "you'll get over it"
vs
emotional involvement, nonverbal's important
17Superiority vs Equalityattitude that u > them
vs
based on mutual respect
18Certainty vs Provisonalismdogmatic, rigid positions (winning > solving issue)
vs
openness to receiving new info/flexibility in positions