Flashcards
MGMT330 Chapter 4
Flashcards do conjunto (20)
- 1attitudea psychological tendency expressed by evaluating a entity with some degree of favour or disfavour.
- 2affectthe emotional component of an attitude.
- 3cognitive dissonancea state of tension that is produced when an individual experiences conflict between attitudes and behaviour.
- 4social learningthe process of deriving attitudes from family, peer groups, and culture.
- 5job satisfactiona pleasurable or positive emotional state resulting from the appraisal of one's job or one's job experiences.
- 6organizational citizenship behaviourbehaviour that is above and beyond the call of duty.
- 7organizational commitmentthe strength of an individual's identification with an organization.
- 8affective commitmentthe type of org. commitment that is based on an individual's desire to remain in an organization.
- 9continuance commitmentorg. commitment that is based on the fact that an individual cannot afford to leave.
- 10normative commitmentorg. commitment that is based on an individual's perceived obligation to remain with an organization.
- 11emotionsmental states that typically include feelings, physiological changes, and the inclination to act.
- 12emotional labourthe need to manage emotions in order to perform one's job effectively.
- 13emotional dissonanceconflict between what one feels and what one is expected to express.
- 14emotional intelligencea set of abilities related to the understanding and management of emotions in oneself and others.
- 15emotional display rulesexpectations regarding what emotions are appropriate to express in specific situations.
- 16emotional contagiona dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously, through non verbal channels.
- 17ethical behaviouracting in ways consistent with one's personal values and the commonly held values of the organization and society.
- 18valuesenduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence.
- 19Machiavellianisma personality characteristic indicating one's willingness to do whatever it takes to get one's own way.
- 20cognitive moral developmentthe process of moving through stages of maturity in terms of making ethical decisions.
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- Organizational Behaviour FlashCards sobre MGMT330 Chapter 4, criado por lmhatchard em 18-09-2013.
- Criado por
- lmhatchard · set 2013
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- 19 fev 2016
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