Flashcards
Unit 5
Flashcards do conjunto (67)
- 1The essence of successful advertising is to _____.convince people they need a product
- 2The process of transmitting a message from a sender to a receiver.communication
- 3The speed at which you speak or communicate.pace
- 4Anything that distorts or interrupts messages.interference
- 5Name seven characteristics of clear communication.clear
concise
consistent
creative
sensitive to audience
persuasive
open to differing opinions - 6The method by which communication travels from source/sender to receiver.channel
- 7Unwanted sound that interferes or distracts; it is a barrier to learning and communication.noise
- 8What are the two types of noise?external noise
internal noise - 9_____ noise comes from the environment.External
- 10_____ noise occurs in the sender's and receiver's minds.Internal
- 11When there is _____, people feel freer to exchange information.trust
- 12Physical surroundings.setting
- 13Saying what one means to say, with agreement between verbal and nonverbal messages.sending
- 14_____ is the loudness or pitch of your voice.Modulation
- 15Listening to the verbal messages and observing the nonverbal messages.receiving
- 16A sender or communicator.source
- 17The destination or audience.receiver
- 18The sender and receiver use which four communication functions.encoding
decoding
response
feedback - 19The process of putting thoughts, ideas, or information into symbolic form.encoding
- 20The process by which the receiver assigns meaning to the symbols.decoding
- 21Individual reactions that follow a message.response
- 22The total response pattern between sender and receiver.feedback
- 23In which the listener evaluates or challenges what is heard.critical listening
- 24_____ involves listening for feelings.Reflective/empathetic
- 25_____ listening is done to acquire knowledge or instruction.Informational
- 26_____ listening involves enjoyment, relaxation, satisfaction, diversion, amusement, or delight.Pleasurable
- 27The total communication that is sent, listened to, and received.message
- 28Communication is made up of _____.symbols
- 29Things that suggest something else through association.symbols
- 30Symbols that can be seen.visible symbols
- 31Symbols that stand for ideas rather than objects.abstract symbols
- 32Refers to burying one's head in the sand; not wanting to know what was in the letter or any form of communication.ostrich effect
- 33Verbal symbols are _____.words
- 34Nonverbal symbols are _____.anything other than words used in communication
- 35The type, placement, or rearrangement of objects around a person as well as clothing and adornment.artifacts
- 36The distance between speakers.proxemics
- 37Statements about how an individual feels or thinks.I-messages
- 38Statements that often ascribe blame or judge others.you-messages
- 39Includes the appropriate placement of information in a message to have the maximum impact.message construction
- 40Refers to the strategies or information that may be used to communicate an idea or policy to receivers.message content
- 41Channels may be _____ or _____.direct
indirect - 42The response process between sender and receiver.feedback
- 43_____ begins when one hears or observes what is being said, stores or responds to the information, and listens for the next message.Feedback
- 44_____ provides a control mechanism for the accuracy of communication.Feedback
- 45A state of disagreement or disharmony.conflict
- 46Negotiations to remedy a conflict.conflict resolution
- 47Name five factors that will influence your choice of conflict strategies.goals
emotional state
cognitive assessment of the situation
personality and communication
family history - 48Actions by one person that interfere in some way with the actions of another.interpersonal conflicts
- 49A specific type of interpersonal conflict involving direct verbal attacks on another individual.destructive conflicts
- 50A specific type of interpersonal conflict that focuses on the issue or problems rather than on the other person's deficits.constructive conflicts
- 51_____ are a type of small group joined together by ties of affection and kinship.Families
- 52When a group becomes stagnant or cannot find a project that members consider interesting, then it should try_____.brainstorming
- 53All group members suggest ideas, no matter how ridiculous or strange they seem and afterwards, the group examines each idea separately to see if it has any merit.brainstorming
- 54Name five factors that contribute to group cohesion.size of the group
goal-achievement orientation
status/resources of the group
demands/pressures operating under
degree members depend upon group for satisfaction - 55The consumer did not seek out the information.passively acquired information
- 56The consumer actively looked for or engaged in the information.actively acquired information
- 57They tend not to think much about it and may find their attention wandering.low involvement
- 58Choices are made out of habit without any additional information search.habitual decision making
- 59The uncomfortable state when individuals are exposed to too much information in a short time, so much that they cannot process the information.information overload
- 60The gap between what individuals think they understand and what they actually understand.information anxiety
- 61The desire to remain at home as a place of coziness, control, peace, insulation and protection.cocooning
- 62What four characteristics make people effective communicators?- being aware/sensitive to others
- ask/persuade rather than demand/threaten
- open to other opinions
- able to relay information - 63The method by which communication travels from sources or sender to receiver.channel
- 64The environmental context within which the communication occurs.setting
- 65Things that suggest something else through association.symbols
- 66Name the four types of symbols.visible symbols
abstract symbols
verbal symbols
nonverbal symbols - 67According to Dr. John Gottman's research, what are the three conflict styles?validating
volatile
avoidant
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- FlashCards sobre Unit 5, criado por Taralynn Still em 13-04-2020.
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- Taralynn Still
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