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Flashcards

Unit 5

Taralynn Still English 67 cards

Cards in this deck (67)

  1. 1The essence of successful advertising is to _____.convince people they need a product
  2. 2The process of transmitting a message from a sender to a receiver.communication
  3. 3The speed at which you speak or communicate.pace
  4. 4Anything that distorts or interrupts messages.interference
  5. 5Name seven characteristics of clear communication.clear
    concise
    consistent
    creative
    sensitive to audience
    persuasive
    open to differing opinions
  6. 6The method by which communication travels from source/sender to receiver.channel
  7. 7Unwanted sound that interferes or distracts; it is a barrier to learning and communication.noise
  8. 8What are the two types of noise?external noise
    internal noise
  9. 9_____ noise comes from the environment.External
  10. 10_____ noise occurs in the sender's and receiver's minds.Internal
  11. 11When there is _____, people feel freer to exchange information.trust
  12. 12Physical surroundings.setting
  13. 13Saying what one means to say, with agreement between verbal and nonverbal messages.sending
  14. 14_____ is the loudness or pitch of your voice.Modulation
  15. 15Listening to the verbal messages and observing the nonverbal messages.receiving
  16. 16A sender or communicator.source
  17. 17The destination or audience.receiver
  18. 18The sender and receiver use which four communication functions.encoding
    decoding
    response
    feedback
  19. 19The process of putting thoughts, ideas, or information into symbolic form.encoding
  20. 20The process by which the receiver assigns meaning to the symbols.decoding
  21. 21Individual reactions that follow a message.response
  22. 22The total response pattern between sender and receiver.feedback
  23. 23In which the listener evaluates or challenges what is heard.critical listening
  24. 24_____ involves listening for feelings.Reflective/empathetic
  25. 25_____ listening is done to acquire knowledge or instruction.Informational
  26. 26_____ listening involves enjoyment, relaxation, satisfaction, diversion, amusement, or delight.Pleasurable
  27. 27The total communication that is sent, listened to, and received.message
  28. 28Communication is made up of _____.symbols
  29. 29Things that suggest something else through association.symbols
  30. 30Symbols that can be seen.visible symbols
  31. 31Symbols that stand for ideas rather than objects.abstract symbols
  32. 32Refers to burying one's head in the sand; not wanting to know what was in the letter or any form of communication.ostrich effect
  33. 33Verbal symbols are _____.words
  34. 34Nonverbal symbols are _____.anything other than words used in communication
  35. 35The type, placement, or rearrangement of objects around a person as well as clothing and adornment.artifacts
  36. 36The distance between speakers.proxemics
  37. 37Statements about how an individual feels or thinks.I-messages
  38. 38Statements that often ascribe blame or judge others.you-messages
  39. 39Includes the appropriate placement of information in a message to have the maximum impact.message construction
  40. 40Refers to the strategies or information that may be used to communicate an idea or policy to receivers.message content
  41. 41Channels may be _____ or _____.direct
    indirect
  42. 42The response process between sender and receiver.feedback
  43. 43_____ begins when one hears or observes what is being said, stores or responds to the information, and listens for the next message.Feedback
  44. 44_____ provides a control mechanism for the accuracy of communication.Feedback
  45. 45A state of disagreement or disharmony.conflict
  46. 46Negotiations to remedy a conflict.conflict resolution
  47. 47Name five factors that will influence your choice of conflict strategies.goals
    emotional state
    cognitive assessment of the situation
    personality and communication
    family history
  48. 48Actions by one person that interfere in some way with the actions of another.interpersonal conflicts
  49. 49A specific type of interpersonal conflict involving direct verbal attacks on another individual.destructive conflicts
  50. 50A specific type of interpersonal conflict that focuses on the issue or problems rather than on the other person's deficits.constructive conflicts
  51. 51_____ are a type of small group joined together by ties of affection and kinship.Families
  52. 52When a group becomes stagnant or cannot find a project that members consider interesting, then it should try_____.brainstorming
  53. 53All group members suggest ideas, no matter how ridiculous or strange they seem and afterwards, the group examines each idea separately to see if it has any merit.brainstorming
  54. 54Name five factors that contribute to group cohesion.size of the group
    goal-achievement orientation
    status/resources of the group
    demands/pressures operating under
    degree members depend upon group for satisfaction
  55. 55The consumer did not seek out the information.passively acquired information
  56. 56The consumer actively looked for or engaged in the information.actively acquired information
  57. 57They tend not to think much about it and may find their attention wandering.low involvement
  58. 58Choices are made out of habit without any additional information search.habitual decision making
  59. 59The uncomfortable state when individuals are exposed to too much information in a short time, so much that they cannot process the information.information overload
  60. 60The gap between what individuals think they understand and what they actually understand.information anxiety
  61. 61The desire to remain at home as a place of coziness, control, peace, insulation and protection.cocooning
  62. 62What four characteristics make people effective communicators?- being aware/sensitive to others
    - ask/persuade rather than demand/threaten
    - open to other opinions
    - able to relay information
  63. 63The method by which communication travels from sources or sender to receiver.channel
  64. 64The environmental context within which the communication occurs.setting
  65. 65Things that suggest something else through association.symbols
  66. 66Name the four types of symbols.visible symbols
    abstract symbols
    verbal symbols
    nonverbal symbols
  67. 67According to Dr. John Gottman's research, what are the three conflict styles?validating
    volatile
    avoidant

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Flashcards on Unit 5, created by Taralynn Still on 13/04/2020.
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Taralynn Still
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