Flashcards
Questions and answers (business correspondence)
Flashcards do conjunto (11)
- 1Marcela Patricia Padilla Angulo 4 semester Assistence account NigthQUESTIONS AND ANWSWERS
¿? - 21 . What type of communication use in a company?- Intra-office communication
and
Inter-office communication - 32. Examples of the types of communication (INTRA)INTRA
- Internal
- Within organisation
-Colleagues
- different departments, levels
- Email
- Memo
- Letter (less common) - 43. Examples of the types of communication (INTER)INTER
-External
-Outside organisation
-Clients, customers, suppliers, etc.
-Email
-Letter - 54. What characteristics has the international correspondence?- Use commonly understood words and phrases
- Avoid humour, jargon, idioms, slang
- Consider decision-making style of recipient's culture
- Choice of spelling – US vs UK spelling
- Check for appropriate forms of date e.g. 1/10/13 = 1 October 2013 or 10 January 2013 - 65. What Tips to use about Writing Style of Business Documents ?- Plan and organise message
- Language
- Tone
- Formality - 76. What aspects of inner features are ?.- Simplicity
-Clarity
- Accuracy
- Completeness
- Relevance
- Neatness
- Courtesy - 87. what tips use your for write a business letter ?- Before writing the letter, you must determine your purpose and audience.
- Take a few minutes to list all of the specific points you need to cover.
- Type the letter using a word processor. Formal letters should not be written by hand.
- A business letter is not the place to try out fancy fonts or experimental writing styles. A direct, conservative style works best. - 98. What is the Importance of Business Correspondence ?- Help in Maintaining Proper Relationship
- Inexpensive and Convenient
- Create and Maintain Goodwill
- Serves as Evidence
- Help in Expansion of Business - 109. What are the essential features of a Good Business Letter?- Inner features
- Outer features - 1110. What includes outer features of a good business letter?- Quality of paper
- Color of the Paper
- Size of the paper
- Folding of letter
- Envelope