Flashcards
Cross-Cutting Skills
Flashcards do conjunto (17)
- 1What are the 9 categories of cross-cutting skills that a PM should possess?1. Interpersonal skills
2. Analytical skills
3. Communication skills
4. Leadership techniques
5. Mentoring
6. Training
7. Motivation
8. Team Building
9. Conflict Resolution - 2What is the least and most effective method of training?Least - lecturing
Most - creating a collaborative environment through teamwork (activities, case studies, scenario-based learning) - 3What are four ways a PM can motivate a project team?1. Communicate clear & specific goals
2. Allow the project team members to be involved in decision-making & problem-solving
3. Measure team performance & share results
4. Offer team rewards - 4What are the primary objectives of team development?1. Improving the competencies & skills of team members
2. Improving the overall cohesiveness & trust among team members - 5What does Effective Teamwork look like?1. Team members cooperating & assisting one another
2. Effective communication
3. Sharing information & resources - 6What are the 5 things that the staffing management plan identifies?1. Training strategies
2. Rewards
3. Feedback
4. Disciplinary action according to ongoing team performance
5. Assessments & other ongoing project team management - 7What are the 5 stages of team development?1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning - 8What is the difference between Team Building and Training?Team Building - aims to cultivate trust among group members so collaboration becomes natural
Training - aims to enhance the competencies of the team members - 9What is the Project Staff Assignment List?List of the project team members that will be evaluated during the monitoring and controlling process.
- 10What is the Roles & Responsibilities List?A project team management input used to monitor and evaluate performance.
- 11What is the Staffing Management Plan?Lists the time periods that team members are expected to work on the project, as well as training plans, certification requirements, and compliance issues.
- 12What is the Team Performance Assessment?Used to resolve issues, modify communication, address conflict, and improve team interaction as a result of information collected from continued assessments of the project team's performance.
- 13What are the five techniques for resolving conflict?1. Withdrawing/avoiding
2. Smoothing/accommodating
3. Compromising/Reconcile
4. Forcing
5. Collaborating/problem solving - 14What is the goal of Conflict Management?To mediate conflict - NOT to reach a resolution. It is a long term process, that if successful, results in greater productivity and positive working relationships. Conflict is natural.
- 15What is Conflict Resolution?A short-term fix, and involves dispute resolution to the satisfaction of one or both parties. It should focus on ISSUES, not personalities. It should focus on the PRESENT, not the past.
- 16What are three common sources of conflict?1. Scarce resources
2. Scheduling priorities
3. Personal work styles - 17A Win-Win Strategy demands that participants from opposing sides do what five things?1. Adopt a positive attitude
2. Convey their willingness to be flexible
3. Offer legitimate compromise
4. Maintain honest and open communication
5. Discuss a "mutual problem" in a "non-threatening, non-confrontational environment."
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- PMP FlashCards sobre Cross-Cutting Skills, criado por Corey Beach em 01-02-2017.
- Criado por
- Corey Beach
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