Chapter 1

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1. Everyone is a Manager

2. Individual, Team, Organisation

3. About Making Organisations Effective

4. Several Perspectives

   • Open Systems
     • McDonals Open Family Contract!
     • Internal Systems Effectiveness
       • Lean Management
   • Organisation Learning Perspectives - Knowledge Mgmt
     • Intellectual Capital
     • Structural Capital
   • High Performance Work Practices
     • Employee Competence
     • Employee Involvement
     • Job Autonomy
     • Reward
   • Stakeholder
     • CSR
     • Walmart
     • Values MAtter!

5. Individual Behaviours

   • Task Performance
   • Citezenship OCBs
   • BAD!
   • Staff Retention
   • Attendance

6. Challenges

   • Globalization
   • Diversity
   • Employment Relations

7. Anchors

   • Multidisciplinary
   • Systematic Research
   • Contingency
   • Multiple Levels