Problems

Problems

1. Solvable

   • Desirability for a solution depends on the person
   • Communication
     • Surveys
     • Interviews
       • Participant Bias
     • Conversations
     • Observations
     • Secondary Research
     • Interpretation of Raw Data
       • Solutions
         • Accumulate all knowledge and create a clear argument for stakeholders/clients
           • Break down the issue and provide a proper solution space
           • Express the problem statement
       • Valid Personas
         • Details should be accurate
       • Valid Scenarios
         • Who
         • What
         • When
         • Why
         • Details should be accurate
         • use claims analysis to trace scenario details back to data.
       • Use Cases

2. Insolvable

   • Desirability of a situation depends on the person

3. How to Define Problems

   • Causes
   • Consequences
   • Dynamic