PROBLEMS

PROBLEMS

1. DEFINING PROBLEMS

   • Questions for Evaluation
     • Patterns?
     • Cause?
     • Consequences?
     • Aspects Changeable?
   • Derive Goals and Values from the data
     • Personas
       • Only useful if it's valid
     • Scenarios
       • Specific
       • Specifies Goals
       • Do not specify interaction details
     • Use Cases
       • Created after the Design
       • Claim Analysis
         • To trace scenario details
   • Argument
     • Causality of the Problem
     • Highlight consequences of the Problem
   • Boundary Object
     • Ensures design efforts are equitable
     • Help remove oppression through design

2. UNDERSTANDING PROBLEMS

   • "Wicked" problems
   • Problem is never "Solved"
   • Undesirable situations
     • Communicating with People
       • Surveys
         • Unintentionally Overly structured
         • Shallow in Insight
       • Interviews
         • Semi-Structured
         • Deeper Insights
       • Observations
         • Connecting with their Spaces
         • Even more Time commitment than the Interviews
       • Secondary Research
         • Does not communicate with People
         • Published in Research papers, Books
     • Communicating with Stakeholders
     • No one is a Average User
   • Desirable Situations
   • Contextual Inquiry
     • Opposite to Interview
     • Part of larger design aproach called Contextual Design
     • Define a Focus
     • Inquiry
     • Setup Partnership
     • Don't Generate questions in Advance
     • Focus about the Work
     • Record to Interpret Later
   • Interviews
     • Open ended Answers
       • DO'S
         • Define a Focus
         • Brainstorm the Questions
         • Review the Questions
         • Prepare an Organized List
         • Pilot the Interview
         • Establish Rapport
       • DONT'S
         • Leading Questions
         • Loaded Questions
         • Double Negatives