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final Quiz sobre Final, criado por Aly Cardona em 09-12-2014.
Aly Cardona
Quiz por Aly Cardona, atualizado more than 1 year ago
Aly Cardona
Criado por Aly Cardona aproximadamente 11 anos atrás
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Resumo de Recurso

Questão 1

Questão
Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:
Responda
  • Decision making and responsibility structure are shared
  • Decisions are made according to the decision-making authority assigned each position in the hierarchy
  • Emphasis is on structure and the status quo
  • Procedures and processes are highly valued

Questão 2

Questão
A system’s tendency to move from a more simplified to a more complex existence is called:
Responda
  • Differentiation
  • Equifinality
  • Entropy
  • Homeostasis

Questão 3

Questão
_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.
Responda
  • Reward
  • Expert
  • Legitimate
  • Coercive
  • Referent

Questão 4

Questão
_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.
Responda
  • Immigrants
  • Migrants
  • Refugees

Questão 5

Questão
Goal _____ occurs when an organization moves in different directions from its original purpose.
Responda
  • Displacement
  • Deposition
  • Demolition
  • Dissolution

Questão 6

Questão
_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.
Responda
  • Diversity
  • Human rights
  • Economic justice
  • Karma

Questão 7

Questão
____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.
Responda
  • Postmodern
  • Radical
  • Liberal
  • Socialist

Questão 8

Questão
_____ power is that held as a result of other group members’ respect and high esteem.
Responda
  • Referent
  • Reward
  • Expert
  • Legitimate
  • Coercive

Questão 9

Questão
The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.
Responda
  • Advocate
  • Broker
  • Case manager
  • Facilitator

Questão 10

Questão
Factors working against client empowerment on a macro level include:
Responda
  • Expectations of funding sources
  • Administrative leadership and support
  • An enhanced collaborative approach
  • Staff development

Questão 11

Questão
A probation and parole department is an example of a(n) ______ organization.
Responda
  • Centralized
  • Decentralized
  • Equatorial
  • Calefactory

Questão 12

Questão
______ is when the external environment provides an agency with the authorization to perform its function.
Responda
  • Legitimation
  • Appropriation
  • Sanction
  • Adjudication

Questão 13

Questão
n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.
Responda
  • Zealot
  • Conserver
  • Advocate
  • Statesperson
  • Climber

Questão 14

Questão
When identifying problems to address during the assessment of organizational change potential, it is important to:
Responda
  • Define and prioritize problems
  • Translate problems into needs
  • Determine what need(s) you will address
  • All of the above
  • None of the above

Questão 15

Questão
Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:
Responda
  • Seriously straining work relationships
  • Decreasing your potential for upward mobility
  • Losing your job
  • All of the above
  • a and c only

Questão 16

Questão
Problematic agency policies may involve:
Responda
  • Reinforcing goal displacement
  • Requiring undue paperwork on the part of clients
  • Workload requirements
  • All of the above
  • None of the above

Questão 17

Questão
Step 7 of the PREPARE process is:
Responda
  • Estimate the administrative support you will receive from your agency
  • Establish a definite plan of action to pursue macro change
  • Evaluate the potential success of a macro change process

Questão 18

Questão
The following characterize(s) projects:
Responda
  • They are undertaken under long periods of time, usually three years or more
  • They are temporary
  • They are very specific regarding what client population they will serve and what final objectives they will pursue
  • a and c only
  • b and c only

Questão 19

Questão
When evaluating the potential success of a macro change process, the negative aspects include:
Responda
  • Your own weaknesses
  • Potential resistance
  • Financial costs
  • All of the above
  • b and c only

Questão 20

Questão
A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):
Responda
  • Project
  • Program
  • Organizational goal
  • Policy change

Questão 21

Questão
Step 6 in the PREPARE process is:
Responda
  • Review professional and personal risk
  • Relate findings to agency administrators
  • Provide a rationale for the proposed macro change

Questão 22

Questão
What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?
Responda
  • Two
  • Three
  • Four
  • Five

Questão 23

Questão
People of influence who might help in a macro change include:
Responda
  • Individuals in the organization
  • Groups in the organization
  • Individuals and groups in the community
  • All of the above
  • a and b only

Questão 24

Questão
A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):
Responda
  • Force field analysis
  • Unofficial correctional process
  • Resource resuscitation plan
  • Resource reallocation demonstration project

Questão 25

Questão
Step 3 in the PREPARE process is:
Responda
  • Establish primary goals
  • Estimate your risks
  • Eliminate enemies
  • Educate potential advocates

Questão 26

Questão
Substep 3 of Step 1 in PREPARE is:
Responda
  • Translate problems into needs
  • Determine which need or needs you will address
  • Decide to seriously evaluate the potential for macro level intervention
  • Define and prioritize problems

Questão 27

Questão
When evaluating the potential success of a macro change process, the positive aspects include:
Responda
  • Positive organizational and other macro variables
  • Your own strengths
  • Potential resistance
  • All of the above
  • a and b only

Questão 28

Questão
All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:
Responda
  • Will I strain interpersonal relationships at work?
  • Who gets the benefits and who pays the costs?
  • Will the results be worth the effort?
  • Might alternative solutions produce more benefits at lower cost?

Questão 29

Questão
Step 2 in the assessment of organizational change potential using PREPARE is:
Responda
  • Review your macro and personal reality
  • Read all available documentation
  • Refer any problems you can to other resources
  • Reallocate resources

Questão 30

Questão
Which of the following statements is accurate regarding macro practice:
Responda
  • Your own strengths and weaknesses may act against a successful change effort
  • Your own mannerisms will work against you more so than in micro practice
  • Your own characteristics are more important in mezzo practice than in macro practice
  • Your weaknesses are of more importance in macro practice than are your strengths

Questão 31

Questão
In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:
Responda
  • Resources and funding
  • Constraining regulations or laws
  • External political climate
  • All of the above
  • a and b only

Questão 32

Questão
According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):
Responda
  • Innovation
  • Organizational policy
  • Initial program
  • Informal agency policy

Questão 33

Questão
Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:
Responda
  • Change agent
  • Action system
  • Action plan
  • Innovator

Questão 34

Questão
An administrator with a leadership style of the _____ tends to closely control subordinates to ensure nobody else is seen as a rising star.
Responda
  • Advocate
  • Climber
  • Zealot
  • Statesperson
  • Conserver

Questão 35

Questão
The following is (are) true about agency policies:
Responda
  • They dictate what should and should not be done within the agency setting
  • They are always formal in that they are written down and clearly specified often in a policy manual
  • They provide both internal operation and provision of services to clients
  • All of the above
  • a and c only

Questão 36

Questão
An administrator with a leadership style of the _____ is a person who has exceptionally high commitment to the goals of the organization or unit of which she or he is a member, or to a client population serviced by the agency
Responda
  • Advocate
  • Climber
  • Zealot
  • Statesperson
  • Conserver

Questão 37

Questão
The ______ is the detailed blueprint for how to go about achieving the desired macro change.
Responda
  • Action plan
  • Action system
  • Innovation proposal
  • Change agent

Questão 38

Questão
Software packages that allow us to maintain various kinds of financial or numerical information are called:
Responda
  • Managed retrieval system
  • Database software
  • Spreadsheets
  • PowerPoint

Questão 39

Questão
Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:
Responda
  • Integrated
  • Sophisticated
  • IBM-Compatible
  • Disk Operating Systems

Questão 40

Questão
All of the following are possible sources of funding for an agency except:
Responda
  • Individual donors
  • Benefits
  • Membership dues
  • Management systems

Questão 41

Questão
A budget which depicts costs of a project broken down into two categories—drug education program and drug treatment program—is most likely not a:
Responda
  • Line-item budget
  • Functional budget
  • Program budget

Questão 42

Questão
Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:
Responda
  • Benefit
  • Public charity
  • Corporate Sponsor

Questão 43

Questão
_____ allows us to maintain extensive records and retrieve that data quickly.
Responda
  • PowerPoint
  • Spreadsheets
  • Database software
  • Managed retrieval system

Questão 44

Questão
The ability to send out newsletters and brochures for the agency is enhanced if ______ software is available.
Responda
  • Desktop publishing
  • Networked
  • Spreadsheet
  • Database

Questão 45

Questão
Which of the following represents a potential way the media can help an agency:
Responda
  • Make the public aware of the agency
  • Publicize fundraising efforts
  • Publicize agency and management shortcomings
  • a and b

Questão 46

Questão
A brief summary found at the beginning of a grant proposal is referred to as a(n):
Responda
  • Abstract
  • Table of contents
  • Budget summary
  • All of the above

Questão 47

Questão
_____ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.Outcome statistics
Responda
  • Outcome statistics
  • Procedure studies
  • Process evaluations
  • Program evaluations

Questão 48

Questão
The process whereby public agencies contract many or most of their services to nonprofit agencies is called:
Responda
  • Privatization of services
  • Passing the buck
  • Downsizing
  • Technical assistance

Questão 49

Questão
Agencies wishing to provide grant money for specific projects will usually issue a (an):
Responda
  • RFP
  • prospectus
  • PFR
  • RDA

Questão 50

Questão
The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:
Responda
  • Equality funding
  • Soft match
  • Cost sharing
  • Institutional cooperation

Questão 51

Questão
The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:
Responda
  • www.socialworkcafe.net
  • www.geocities.net
  • www.spincity.com
  • www.socialworkdeli.com

Questão 52

Questão
A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:
Responda
  • Certifications of compliance
  • Institutional adherence
  • Human rights directive
  • Constitutional endorsements

Questão 53

Questão
____ is an example of a foundation grant.
Responda
  • Carnegie
  • National Institute on Aging
  • National Association of Social Workers

Questão 54

Questão
An example of a government grant is:
Responda
  • National Institute on Aging
  • Carnegie
  • National Association of Social Workers

Questão 55

Questão
Agency systems for gathering, analyzing, and evaluating data are referred to as:
Responda
  • Management information systems
  • Data systems
  • Macro systems
  • Management server systems

Questão 56

Questão
A meeting where grantors provide more information to interested parties is called a:
Responda
  • Bidder’s conference
  • Request for proposal
  • Prospector convention

Questão 57

Questão
Unusual or questionable costs should be fully described in the _____ of a grant proposal.
Responda
  • Budget narrative
  • Abstract or summary
  • Budget
  • Certification of compliance

Questão 58

Questão
Which of the following is not a general guideline for working with the media:
Responda
  • Single out a specific media representative
  • Recognize that the media make mistakes
  • Learn media time schedules
  • All are general guidelines to follow

Questão 59

Questão
News releases for the print media should:
Responda
  • Not be handwritten
  • Provide a telephone number for further information
  • Include a release date
  • All of the above

Questão 60

Questão
A _____ information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.
Responda
  • Demographic
  • Management
  • Community
  • Geographic

Questão 61

Questão
Short passages or statements that convey memorable ideas or information are often called:
Responda
  • Sound bytes
  • Candid statements
  • Media interviews
  • Focused interviews

Questão 62

Questão
_____ proposals involve studying a particular problem or testing a specific intervention approach.
Responda
  • Research
  • Program
  • Technical assistance
  • Planning

Questão 63

Questão
An example of a business and/or corporate grant is:
Responda
  • National Association of Social Workers
  • Carnegie
  • National Institute on Aging

Questão 64

Questão
_____ proposals provide for specialized help, allowing organizations or individuals to carry out a program.
Responda
  • Technical assistance
  • Program
  • Research
  • Planning

Questão 65

Questão
The ______ role involves giving information and teaching skills to other systems.
Responda
  • Educator
  • Mediator
  • Enabler
  • Facilitator
  • Mobilizer

Questão 66

Questão
The PREPARE process leads you through _____ in macro practice.
Responda
  • Assessment and planning
  • Implementation and evaluation
  • Planning and implementation
  • Assessment and evaluation

Questão 67

Questão
Historically, casework involved:
Responda
  • Working primarily on a direct level with individual clients and their families
  • Working with organizations and communities
  • Organizing and running a wide variety of groups

Questão 68

Questão
The system that social workers must modify or influence in order to accomplish their goals is the ______ system.
Responda
  • Target
  • Change agent
  • Action
  • Macro client

Questão 69

Questão
A(n) ______ is an intermediary who acts to settle disputes and/or resolve disagreements.
Responda
  • Negotiator
  • Analyst/evaluator
  • Broker
  • Facilitator
  • Initiator

Questão 70

Questão
The professional role that provides support, encouragement, and suggestions to members of a macro client system so that the system may proceed more easily and successfully in completing tasks or solving problems is the ______ role.
Responda
  • Enabler
  • Mediator
  • Educator
  • Facilitator
  • Mobilizer

Questão 71

Questão
The ______ role involves linking any size system with community resources and services.
Responda
  • Broker
  • Manager
  • Integrator/coordinator
  • Analyst/evaluator

Questão 72

Questão
Traditional social casework developed from the ______ approach.
Responda
  • Charity Organization Society
  • Settlement house
  • Public welfare

Questão 73

Questão
The individual who initiates the macro change process is the ______ system.
Responda
  • Change agent
  • Target
  • Action
  • Macro client

Questão 74

Questão
Critical thinking in social work practice involves:
Responda
  • A predisposition to question conclusions that concern client care and welfare
  • Believing what is published
  • Recognizing what information is missing
  • b and c only
  • a and c only

Questão 75

Questão
The first step in the planned change process is:
Responda
  • Engagement
  • Planning
  • Assessment
  • Evaluation

Questão 76

Questão
The final step in the defined planned change process is:
Responda
  • Follow-up
  • Evaluation
  • Termination
  • Review progress

Questão 77

Questão
_____ is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship.
Responda
  • Resiliency
  • Recovery
  • Strength training
  • Protection

Questão 78

Questão
Which of the following is considered a traditional model of community organization:
Responda
  • Locality development
  • Community capacity development
  • Planning and policy practice
  • Social advocacy

Questão 79

Questão
The social work knowledge base includes content on the following:
Responda
  • Research-informed practice
  • Human diversity
  • Management of ethical dilemmas
  • a and b only

Questão 80

Questão
_____ concerns the distribution of resources in a fair and equitable manner.
Responda
  • Economic justice
  • Political ideology
  • Cultural justice
  • Monetary rights

Questão 81

Questão
The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is entitled:
Responda
  • Organizational structure
  • Agency culture
  • Agency hierarchy
  • Organizational channels

Questão 82

Questão
_____ is the act of representing, championing, or defending the rights of others.
Responda
  • Advocacy
  • Brokering
  • Networking
  • Orientation

Questão 83

Questão
The ______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.
Responda
  • Manager
  • Integrator/coordinator
  • Analyst/evaluator
  • Broker

Questão 84

Questão
All of the following are core values of the National Association of Social Workers Code of Ethics except:
Responda
  • Intuition
  • Competence
  • Social justice
  • Dignity and worth of the person
  • Service

Questão 85

Questão
_____ means assigning responsibility or authority to others.
Responda
  • Delegation
  • Supervision
  • Shirking
  • Consultation

Questão 86

Questão
_____ involves briefly covering the main points of a discussion or series of communications
Responda
  • Summarization
  • Paraphrasing
  • Interpretation
  • Reflective responding

Questão 87

Questão
______ refers to not only being in tune with how the other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.
Responda
  • Empathy
  • Warmth
  • Genuineness
  • Informality

Questão 88

Questão
The following is (are) among your assertive rights:
Responda
  • You have the right not to be liked by everybody
  • You have the right to be wrong
  • You have the right to ask for information when you need it
  • b and c only
  • All of the above

Questão 89

Questão
The personal zone of personal space ranges from:
Responda
  • About eighteen inches to approximately four feet
  • Skin contact to about eighteen inches
  • About four to twelve feet
  • About twelve feet to twenty feet

Questão 90

Questão
The first step in conflict resolution is:
Responda
  • The confrontation
  • Emphasizing the importance of communication
  • Establishing common ground
  • Evaluating both your and your opponent’s motivation in addressing the conflict
  • Emphasizing your willingness to cooperate

Questão 91

Questão
The following is (are) true about summarization:
Responda
  • It can be done periodically throughout a discussion
  • It can be used to bring a discussion to a close
  • It is future versus past oriented
  • All of the above
  • a and b only

Questão 92

Questão
All of the following are positive aspects of conflict except:
Responda
  • Conflict takes a lot of energy
  • Conflict can cause daily routines to become more exciting
  • Conflict can be fun when it is not taken too seriously
  • Conflict can facilitate the development and depth of relationships

Questão 93

Questão
When working with people with mobility disabilities:
Responda
  • Focus on the person, not the disability
  • You should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills
  • Be sure to stand as often as possible so you will be ready to lend assistance when needed
  • Always provide assistance, even when it is not asked for by the client

Questão 94

Questão
______ means translating into words what you think the other person is feeling.
Responda
  • Reflective responding
  • Providing information
  • Eliciting information
  • Clarification

Questão 95

Questão
______ means seeking meaning beyond that of clarification.
Responda
  • Interpretation
  • Simple encouragement
  • Reflective responding
  • Rephrasing

Questão 96

Questão
Contact with other people in a macro context most likely should occur in:
Responda
  • The closer half of the social zone
  • The outer half of the personal zone
  • The outer half of the intimate zone
  • The closer half of the public zone

Questão 97

Questão
______ is used when there is a question about what another person means.
Responda
  • Clarification
  • Summarization
  • Rephrasing
  • Interpretation

Questão 98

Questão
The following is (are) true about direct eye contact:
Responda
  • It is essentially the same as continuous eye contact
  • It establishes a rapport between you and the other person
  • It conveys that you are attending to what the other is saying
  • All of the above
  • b and c only

Questão 99

Questão
Barriers to communication can exist in:
Responda
  • The sender’s intent
  • The receiver’s impact
  • The external environment
  • All of the above
  • a and c only

Questão 100

Questão
The following is true about conveying warmth to another person:
Responda
  • It can be communicated both verbally and nonverbally
  • Behaviors involved can be defined, practiced, and learned
  • It promotes a sense of comfort and well-being to that other person
  • All of the above
  • Both a and c only

Questão 101

Questão
The following is (are) suggestions for using supervision effectively:
Responda
  • Never plan your supervisory agenda ahead of time; let your supervisor assume full responsibility
  • Demonstrate a liking for your work
  • Give your supervisor feedback
  • All of the above
  • b and c only

Questão 102

Questão
In conflict resolution it is important to:
Responda
  • Emphasize your willingness to cooperate
  • Empathize with your opponent’s perspective
  • Evaluate only your opponent’s motivation to address the conflict, because you already know your own motivation
  • a and b only

Questão 103

Questão
The following is (are) problems that you may have with supervisors:
Responda
  • They may take credit for your work
  • They may be incompetent
  • They may be unable to deal with conflict
  • All of the above
  • a and c only

Questão 104

Questão
The game that supervisors and supervisees play when a supervisor feels uncomfortable holding a “superior” position over workers is called:
Responda
  • Good buddies don’t evaluate
  • Poor, helpless little old me
  • Of course, I know much more than you do
  • Information is power

Questão 105

Questão
The text noted that _____ describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.
Responda
  • Malcolm X
  • Martin Luther King, Jr.
  • Cesar Chavez
  • Jesse Jackson

Questão 106

Questão
A meeting should be ended under each of the following circumstances except:
Responda
  • The participants don’t like each other
  • More facts are required to resolve an issue
  • The meeting needs the input of people who could not be present
  • Future events may change drastically what the group decides

Questão 107

Questão
Which of the following is not a characteristic of effective teams:
Responda
  • Competitive environment
  • Clear goals
  • Commitment of all members
  • Membership tied to goals

Questão 108

Questão
A(n) _____ team is brought in to come up with a variety of possible products or ideas and who will need the autonomy to consider alternatives.
Responda
  • Creative
  • Tactical
  • Problem-solving
  • Interdisciplinary

Questão 109

Questão
Parents Anonymous and Alcoholics Anonymous are examples of:
Responda
  • Mutual aid networks
  • Formal resource systems
  • Nominal groups
  • Nonfunctional role groups

Questão 110

Questão
Which of the following is not a potential source of trouble affecting networks:
Responda
  • Social workers according informal networks high status
  • Failure of social workers to value informal networks
  • Negative relationships among network members
  • Failure to share information among different networks

Questão 111

Questão
Misattributed conflict occurs in which of the following situations:
Responda
  • When an honest mistake has been made
  • When conflict is created in order to gain support from one group against another
  • When the interests of two groups are different
  • All of the above

Questão 112

Questão
Regarding use of self as a leadership skill:
Responda
  • Purposefulness is the capacity to engage in goal-seeking behaviors
  • Purposefulness is usually random in nature
  • When using self-disclosure, you should not admit vulnerability
  • You need to be aware of your own ideas and always stick to them

Questão 113

Questão
Helpful techniques for making meetings more effective include:
Responda
  • Clarifying the purpose and objectives of the meeting
  • Selecting those who will participate
  • Selecting a time and place for the meeting
  • Preparing an agenda
  • All of the above

Questão 114

Questão
Which is the correct way to place a motion on the floor for discussion:
Responda
  • I move we authorize the President to negotiate an agreement with the Director of the Unicap agency
  • I motion we authorize the President to negotiate an agreement with the Director of the Unicap agency
  • I move we let the President work things out
  • I motion we let the President work things out

Questão 115

Questão
Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of:
Responda
  • Group think
  • Territoriality
  • Support groups
  • Informal networks

Questão 116

Questão
A collaborative climate in a team can be threatened by all of the following except:
Responda
  • Consistent behavioral expectations
  • Blurred roles
  • Territoriality
  • Extremely rigid roles

Questão 117

Questão
Use of self was discussed in the text as involving all of the following skills except:
Responda
  • Self-consciousness
  • Purposefulness
  • Self-disclosure
  • Self-awareness

Questão 118

Questão
Networks may be classified upon which of the following bases:
Responda
  • Type of relationship among members
  • Degree of intimacy shared by members
  • Difficulty level of help needed
  • Size
  • All of the above

Questão 119

Questão
Which category of motions have the highest priority:
Responda
  • Privileged motions
  • Incidental motions
  • Subsidiary motions
  • Main motions

Questão 120

Questão
Skills needed to be effective as a leader include:
Responda
  • Aggressiveness
  • Communication skills
  • Understanding the media
  • b and c only
  • a and c only

Questão 121

Questão
Conflict may occur in which of the following situations:
Responda
  • Between persons representing the interests of others
  • Between two or more groups
  • Between two or more people who disagree about how to do something
  • All of the above
  • None of the above

Questão 122

Questão
All of the following are acceptable roles for social workers involved with self-help groups except:
Responda
  • Controlling the group members
  • Training members as leaders
  • Providing referrals to the group
  • Accepting referrals from the group

Questão 123

Questão
Which motion would be appropriate when the group has begun discussing an item not on the agenda:
Responda
  • Point of order
  • Point of information
  • Motion to adjourn
  • Motion to recess

Questão 124

Questão
Conflict management by _____ occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.
Responda
  • Negotiated agreement
  • Exercise of authority/power
  • Emergent agreement
  • Coactive disputation

Questão 125

Questão
The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say “Point of _____.”
Responda
  • Information
  • Order
  • Seriatim
  • Plurality

Questão 126

Questão
The minimum number or proportion of members needed to legally transact business is a:
Responda
  • Quorum
  • Filibuster
  • Point of order
  • Seriatim
  • Proxy

Questão 127

Questão
Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is entitled a:
Responda
  • Filibuster
  • Point of order
  • Seriatim
  • Quorum
  • Proxy

Questão 128

Questão
Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence. The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support. This is an example of ________ conflict.
Responda
  • Illusionary
  • Expressive
  • Data
  • Interest/commitment
  • Structural

Questão 129

Questão
Considering a document such as a set of bylaws one section at a time is called:
Responda
  • Seriatim
  • Nauseam
  • Filibuster
  • Sectional

Questão 130

Questão
All of the following are primary concepts that characterize the learning organization except:
Responda
  • Emphasis on the process of service provision
  • Nurturance of the development of new ideas
  • Open information is promoted
  • The use of teams is encouraged

Questão 131

Questão
Employees who work for _____ -type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers.
Responda
  • Y
  • Z
  • W
  • V

Questão 132

Questão
In systems theories, _____ refers to the fact that there are many different means to the same end.
Responda
  • Equifinality
  • Boundary
  • Relationship
  • Homeostasis

Questão 133

Questão
The leading peer reviewed journal in the field of macro practice is the:
Responda
  • Journal of Community Practice
  • Community Action
  • Macro Practice Newsletter
  • Global Policy Journal

Questão 134

Questão
_____ managers view employees as incapable of much growth.
Responda
  • Theory X
  • Systems
  • Theory Y
  • Theory w

Questão 135

Questão
_____ objectives are designed to provide a tangible outcome to benefit a target population.
Responda
  • Product
  • Service
  • Operational
  • Impact

Questão 136

Questão
Organizational ______ is the set of key values, beliefs, understandings, and norms that members of an organization share.
Responda
  • Culture
  • Credo
  • Principle
  • Conviction

Questão 137

Questão
Classical management theories emphasize:
Responda
  • That specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well
  • The role of the informal psychosocial components of organizational functioning
  • That organizational leaders should strive to enhance their workers’ morale
  • All of the above
  • a and c only

Questão 138

Questão
Power that is attained because of one’s position and vested authority is called _____ power.
Responda
  • Legitimate
  • Reward
  • Expert
  • Coercive
  • Referent

Questão 139

Questão
The administrative theory of management includes all of the following basic principles except:
Responda
  • Empowerment
  • Centralization
  • Delegation of authority
  • Unity of command
  • Unity of direction

Questão 140

Questão
_____ identify the organization’s basic reason for existence.
Responda
  • Mission statements
  • Operative goals
  • Gradient initiatives
  • Official goals

Questão 141

Questão
_____ is a “sin of service” defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.
Responda
  • Robotism
  • Rule Book
  • Condescension
  • Runaround

Questão 142

Questão
Power based on established authority or expertise in a particular domain is entitled _____ power.
Responda
  • Expert
  • Reward
  • Legitimate
  • Coercive
  • Referent

Questão 143

Questão
Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:
Responda
  • Decision making and responsibility structure are shared
  • Decisions are made according to the decision-making authority assigned each position in the hierarchy
  • Emphasis is on structure and the status quo
  • Procedures and processes are highly valued

Questão 144

Questão
A system’s tendency to move from a more simplified to a more complex existence is called:
Responda
  • Differentiation
  • Equifinality
  • Entropy
  • Homeostasis

Questão 145

Questão
_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.
Responda
  • Reward
  • Expert
  • Legitimate
  • Coercive
  • Referent

Questão 146

Questão
When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:
Responda
  • Will the change result in clear and measurable goals, objectives, and action steps?
  • Will the change result in improved service delivery and resources to clients?
  • Will the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?

Questão 147

Questão
The case example involving Spiro and Farica focused on:
Responda
  • Increasing or reallocating agency personnel
  • Changing agency goals
  • Changing how clients’ problems were assessed
  • Changing agency record-keeping procedures

Questão 148

Questão
Strategies to pursue when pressuring for macro change include all of the following except:
Responda
  • Suggesting to decision-makers that a committee be formed to discuss and consider the proposed plan
  • Circulating a petition to gain collective support and submitting it to administration for consideration
  • Going to the newspapers, television, and radio with information that will bring agency problems to public attention

Questão 149

Questão
“Henrietta will meet with the volunteer coordinator to explain the painting project” is considered a(n):
Responda
  • Action step
  • Goal
  • Objective

Questão 150

Questão
The following is (are) true about organizational goals:
Responda
  • Sometimes formal goals reflect an agency’s real goals and sometimes they do not
  • Informal agency goals can replace formally stated goals
  • Agency goals never become too complex or numerous to be accomplished realistically
  • All of the above
  • a and b only

Questão 151

Questão
The ______ system includes those people who agree and are committed to work together in order to attain the proposed macro change.
Responda
  • Action
  • Agency
  • Target
  • Macro client

Questão 152

Questão
It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:
Responda
  • Role determination
  • Articulation of the formulated plan
  • Practicing a role play of the meeting
  • All of the above
  • a and b only

Questão 153

Questão
"Improving conditions in a unit at a residential treatment center” is considered a(n):
Responda
  • Goal
  • Action step
  • Objective

Questão 154

Questão
The third step in the IMAGINE process is:
Responda
  • Identify assets
  • Assess macro variables
  • Assimilate support
  • Assist administrators in implementation

Questão 155

Questão
The process for organizational change discussed in the text is called:
Responda
  • IMAGINE
  • HELPMATE
  • WORKFOR
  • IMPROVO

Questão 156

Questão
The second step in the IMAGINE process is:
Responda
  • Muster support and formulate an action system
  • Make plans to gain support
  • Master the necessary skills
  • Manipulate the macro situation

Questão 157

Questão
Examples of agency policies on practice procedures include
Responda
  • Rules governing intervention approaches
  • Record-keeping methods
  • Staff evaluation criteria
  • All of the above
  • None of the above

Questão 158

Questão
When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.
Responda
  • First
  • Second
  • Third
  • Fourth

Questão 159

Questão
The following is (are) true about the macro client system:
Responda
  • It includes those people who will ultimately benefit from the change process
  • It usually involves some particular client population with similar characteristics that receives similar agency services
  • It is made up of only one individual client system
  • All of the above
  • a and b only

Questão 160

Questão
Regarding communication within organizations, which of the following is most accurate:
Responda
  • Paper-based interoffice memos are currently the chief form of internal communication within organizations
  • E-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures
  • E-mail has become an acceptable substitute for face-to-face conversations
  • E-mail is inappropriate for sensitive, confidential, or lengthy documents

Questão 161

Questão
The individual who initiates the macro change process is:
Responda
  • The change agent
  • The target system
  • The macro client system
  • The service provision system

Questão 162

Questão
The following factors differentiate macro generalist practice from micro and mezzo practice:
Responda
  • Macro practice never seeks change to help individual clients
  • The change process involves many more people and systems than problem-solving with individual clients or groups of clients
  • A major part of macro generalist practice involves mustering support from colleagues and influencing decision-makers to affect change at the macro level
  • All of the above
  • b and c only

Questão 163

Questão
According to the text, the first step in persuading a decision-maker to initiate a macro change is to:
Responda
  • Articulate the problem clearly and succinctly
  • Allow time to discuss, mull over, and answer decision-makers’ questions
  • Summarize any progress you have made with the decision-makers and any agreement regarding how to proceed
  • State your macro change proposal

Questão 164

Questão
Questions one might ask to assess an organization’s cultural competence include:
Responda
  • In what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?
  • What is the vision of services to the culturally diverse community?
  • How might you determine that the goal of cultural competence has been achieved?
  • All of the above
  • a and b only

Questão 165

Questão
The case example presented by Isaacs-Shockley about an organization lacking cultural competence involved:
Responda
  • The juvenile justice system
  • The social security system
  • The public school system
  • The public welfare system

Questão 166

Questão
The first step in the IMAGINE process is:
Responda
  • Start with an innovative idea
  • Identify the issues involved
  • Introduce the change process
  • Inspect the macro context

Questão 167

Questão
Methods to initiate persuasion include the following:
Responda
  • Establishing something in common and starting from there
  • Straightforwardly sharing your own feelings
  • The blunt assault where greater pressuring is used
  • All of the above
  • a and b only

Questão 168

Questão
Step seven in the IMAGINE process is:
Responda
  • Evaluate progress
  • Encourage support systems
  • Engage in relationships with action system member
  • Establish agency potential to participate in the macro change process

Questão 169

Questão
When approaching a target system with a macro change proposal, in the _____ stage there is some conflict and decision-makers must decide whether to go with the proposal or not.
Responda
  • First stage
  • Second stage
  • Third stage
  • Fourth stage

Questão 170

Questão
You should only use the technique of pressuring to achieve a macro change when the following conditions are present:
Responda
  • You have tried everything else you could think of including persuasion, and nothing has worked
  • You are hesitant about pursuing the macro change
  • You feel you have very little chance of achieving your goals
  • All of the above
  • a and c only

Questão 171

Questão
Which of the following is true regarding memos and e-mails:
Responda
  • E-mail is most appropriate for short messages that deliver routine requests
  • Memos are especially effective for messages to multiple receivers
  • E-mails are especially appropriate for explaining organizational procedures
  • Memos are most appropriate for short messages that deliver routine responses

Questão 172

Questão
Step five in the IMAGINE process is:
Responda
  • Implement the plan
  • Identify potential problems
  • Inspect opposition
  • Individualize your tasks

Questão 173

Questão
During the macro change process, engagement
Responda
  • Is the clearly defined first phase of intervention as it is with individual clients
  • Is a potentially ongoing process
  • May occur over long periods of time
  • All of the above
  • b and c only

Questão 174

Questão
The reputational approach is used when one is trying to determine who has the ______ in the community.
Responda
  • Power
  • Money
  • Official jobs
  • Prestige

Questão 175

Questão
All of the following are examples of oppression except:
Responda
  • A city job program that has clients help develop the policies
  • Refusal to hire women as police officers because they lack the strength of men
  • Domestic violence directed against women
  • A city hospital where poor patients are so badly treated they quit going there

Questão 176

Questão
Most decisions affecting funding for social work practice and programs are made:
Responda
  • In the political arena
  • In generalist agencies
  • At the local level
  • All of the above

Questão 177

Questão
The capacity to move people in a desired direction to accomplish some end is defined in the text as an example of:
Responda
  • Power
  • Social leverage
  • Political acumen
  • All of the above

Questão 178

Questão
All of the following are formal resource systems except:
Responda
  • Coworkers
  • Rotary Club
  • League of Women Voters
  • Churches

Questão 179

Questão
_____ are nonmetropolitan communities with predominantly residential in nature, with little if any industry or business.
Responda
  • Bedroom communities
  • Small towns
  • Small cities
  • Rural communities

Questão 180

Questão
A form of social and economic injustice in which realtors tamper with the natural buying and selling trends in a community or neighborhood is entitled:
Responda
  • Blockbusting
  • Redlining
  • Gentrification
  • Social stratification

Questão 181

Questão
What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men:
Responda
  • All are task functions of a community
  • All are system stressors
  • All represent examples of homeostasis
  • All are true

Questão 182

Questão
All of the following are common components of a community except:
Responda
  • Shared physical space
  • Social interaction
  • Shared sense of identity
  • All of the above

Questão 183

Questão
All of the following were listed in the text as functions of a neighborhood except:
Responda
  • Physical
  • Political
  • Social
  • Economic

Questão 184

Questão
_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.
Responda
  • Societal
  • Informal
  • Formal

Questão 185

Questão
The _____ perspective is useful in understanding the behavior of individuals and families and less useful for larger systems.
Responda
  • Human behavior
  • Ecological
  • Social systems
  • Social structural

Questão 186

Questão
_____ are nonmetropolitan communities with 15,000-50,000 population and legally organized entities, usually with their own police department and several other city departments.
Responda
  • Small cities
  • Bedroom communities
  • Small towns
  • Rural communities

Questão 187

Questão
According to the National Association of Social Workers Code of Ethics, social workers are expected to do all of the following except:
Responda
  • Ensure that only the most severely in need have total access to resources
  • Promote social justice and social change with and on behalf of clients
  • Attend to the environmental forces that create, contribute to, and address problems in living
  • Focus on individual well-being in a social context and the well-being of society

Questão 188

Questão
The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.
Responda
  • Urbanization
  • Suburbanization
  • Gentrification
  • Social stratification

Questão 189

Questão
Regarding rural and urban environments:
Responda
  • In a crisis, rural dwellers are more likely to consult their spiritual advisor than a mental health professional
  • Urban areas are more likely to experience higher rates of death for children than compared to rural areas
  • Poverty rates tend to be higher in rural areas, particularly in the northeast
  • Rural areas are more likely to experience lower rates of death for young adults than urban areas

Questão 190

Questão
The text defines a _____ community as one that will identify community needs and assets, define common goals and objectives, set priorities, develop strategies for collective action, implement actions consistent with agreed-upon strategies and monitor results.
Responda
  • Competent
  • Comprehensive
  • Consistent
  • Collective

Questão 191

Questão
_____ are nonmetropolitan communities with under 10,000 population and often consist of a very small town surrounded by townships.
Responda
  • Rural communities
  • Bedroom communities
  • Small towns
  • Small cities

Questão 192

Questão
_____ is the link between the operation of formal and informal networks of social care in the community and the actual results achieved by these networks.
Responda
  • Community capacity
  • Collective competence
  • Power distribution
  • Commerce acculturation

Questão 193

Questão
_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.
Responda
  • Invasion
  • Competition
  • Succession
  • Gentrification

Questão 194

Questão
The refusal of neighborhood residents to go out on the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.
Responda
  • Human behavior
  • Organizational
  • Social structural
  • Communication

Questão 195

Questão
_____ are nonmetropolitan communities with 8,000-20,000 population and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.
Responda
  • Small towns
  • Bedroom communities
  • Small cities
  • Rural communities

Questão 196

Questão
The _____ perspective states that a community can be viewed with all the associated characteristics such as boundaries.
Responda
  • Social systems
  • Ecological
  • Social structural
  • Human behavior

Questão 197

Questão
_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.
Responda
  • Competition
  • Concentration
  • Succession
  • Gentrification

Questão 198

Questão
Which of the following is a typical purpose of a neighborhood organization:
Responda
  • Seeking improved police protection
  • Improving and maintaining property values
  • Providing mutual help for residents
  • All of the above

Questão 199

Questão
Which of the following political activities is (are) appropriate for social workers:
Responda
  • Contributing money to political campaigns
  • Working for political candidates
  • Demonstrating against a proposed law
  • All of the above

Questão 200

Questão
People, time, energy, and facilities are examples of:
Responda
  • Assets
  • Opposition
  • Goals
  • Action systems

Questão 201

Questão
Ideally, a goal should have all of the following characteristics except:
Responda
  • Be easily solved
  • Motivate participants
  • Be easily understood
  • Respond to a significant problem

Questão 202

Questão
Which of the following are potential risks of tackling a community problem:
Responda
  • Those with power will fight to hold on to what they have
  • Community problems are usually easily overcome
  • You may be seen as a real problem solver
  • All of the above

Questão 203

Questão
“Review Professional and Personal Risk” is step _____ of the PREPARE process.
Responda
  • 6
  • 3
  • 4
  • 5

Questão 204

Questão
Social _____ involves efforts by groups of individuals to create change in an organization or community and need not necessarily involve confrontation and conflict.
Responda
  • Action
  • Disorganization
  • Disobedience
  • Accommodation

Questão 205

Questão
Community capacity building involves all of the following except:
Responda
  • It is similar to the PREPARE process in that it involves identifying problems and thereby solving those problems
  • The central theme is to obliterate feelings of dependency and to replace them with attitudes of self-reliance and responsibility
  • It is based on the premise that neighborhood residents should establish the priorities that will be pursued
  • It emphasizes the value of identifying characteristics of the community that can be used to bring about change and involve members directly in the process

Questão 206

Questão
Civic clubs, property owner organizations, and neighborhood associations are typical mechanisms used in the _____ orientation to community problems.
Responda
  • Neighborhood maintenance
  • Power struggle
  • Consensual focus
  • Reality check

Questão 207

Questão
During the _____ step of the planned change model, you will begin using the social work principle entitled “professional use of self.”
Responda
  • Engagement
  • Planning
  • Intervention
  • Assessment

Questão 208

Questão
In the community asset mapping method to community change, all of the following were listed as categories except:
Responda
  • Business
  • Service
  • Natural
  • Social

Questão 209

Questão
In macro terminology, stabilizing change occurs during the _____ phase.
Responda
  • Evaluation
  • Implementation
  • Planning
  • Termination

Questão 210

Questão
The actual activities needed to achieve an objective are called:
Responda
  • Action steps
  • Goals
  • Boundaries
  • Social control

Questão 211

Questão
The sixth step in IMAGINE is:
Responda
  • Neutralize opposition
  • List negative consequences
  • Nominate members
  • Narrate objectives

Questão 212

Questão
In an assessment of possible tactics to employ in a macro change effort, which alternative carries the greatest risk:
Responda
  • Civil disobedience
  • Bargaining
  • Demonstrations
  • Negotiating

Questão 213

Questão
All of the following would be considered an objective (as opposed to an action step) for the primary goal of reducing gang and drug activity in the fourth ward except:
Responda
  • Mrs. Opium will lead the meeting on September 5th
  • Develop a neighborhood watch program in the third ward
  • Eliminate vacant house at the end of block as haven for gangs
  • Establish police substation in the third ward

Questão 214

Questão
Social workers must live within the boundaries posed by:
Responda
  • Professional values
  • The neighborhood
  • Community values
  • Contextual values

Questão 215

Questão
Violations of normative behaviors include all of the following except:
Responda
  • Debate
  • Demonstrations
  • Vigils
  • Dropping out of an organization

Questão 216

Questão
Identification of community problems may come through which of the following
Responda
  • News media reports
  • Identification by social service providers
  • Identification by beneficiaries
  • All of the above

Questão 217

Questão
According to the text, which of the following is not a way in which social workers may view the community:
Responda
  • The community is the solution to most major problems
  • The community is the context in which we practice
  • The community is the target of our change efforts
  • The community is the mechanism for causing change

Questão 218

Questão
Which of the following tactics mentioned by Specht might be illegal today
Responda
  • Haunting
  • Demonstrations
  • Boycotts
  • Renouncing honors

Questão 219

Questão
In which of the following problem-solving steps would you see answers to questions such as “How serious is the problem?” and “What efforts have already been made to deal with the problem?”
Responda
  • Researching the problem
  • Defining the problem
  • Assessing target systems
  • Establishing primary goals

Questão 220

Questão
During the implementation phase of a community change plan all of the following are true except:
Responda
  • Process-oriented helpers prefer to get right to the point and get things done
  • It is important to recognize the strengths of everyone involved in the process
  • Holding meetings is one of the most frequent activities during this phase
  • You will be using mezzo skills during this phase

Questão 221

Questão
“Assess your Macro and Personal Reality” is step _____ of the PREPARE process.
Responda
  • 2
  • 1
  • 3
  • 4

Questão 222

Questão
Conflict approaches include which of the following:
Responda
  • Labor strikes
  • Letter writing
  • Negotiating
  • All of the above

Questão 223

Questão
The first step in the planned change model is:
Responda
  • Engagement
  • Assessment
  • Planning
  • Intervention

Questão 224

Questão
The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.
Responda
  • Baseline
  • Experimental design
  • Independent variable
  • Quasi-experimental design

Questão 225

Questão
_____ methods are designed to learn the experiences of a particular group of people.
Responda
  • Qualitative
  • Quantitative
  • Empirical
  • Experimental

Questão 226

Questão
_____ measure general satisfaction with a service or with achievement of specific goals.
Responda
  • Client satisfaction surveys
  • Qualitative method
  • Pretest/posttest designs
  • Goal attainment scaling

Questão 227

Questão
A decrease in street shootings in a neighborhood after police begin patrolling the area daily is an example of:
Responda
  • Outcome
  • Output
  • Random sample
  • Reliability

Questão 228

Questão
Regarding ethics and values in social work evaluation, all of the following are true except:
Responda
  • Sometimes the clients need not understand the purpose of a service being provided
  • Any person volunteering should know the risks associated with volunteering
  • The privacy of participation should be zealously protected
  • Clients must give permission before audio- or videotaping contact with them

Questão 229

Questão
Social workers must often employ this type of design because we cannot randomly select who participates in our programs:
Responda
  • Quasi-experimental design
  • Baseline
  • Experimental design
  • Independent variable

Questão 230

Questão
The limitations of an evaluation effort would normally be contained in the ______ section of a final evaluation report.
Responda
  • Discussion
  • Results
  • Introduction
  • Methods

Questão 231

Questão
If a new test can determine how good a social worker you will be three years from now, we say it has:
Responda
  • Predictive validity
  • Statistical significance
  • Measured reliability
  • Literary validity

Questão 232

Questão
The most frequently observed score in a group of scores is called the:
Responda
  • Mode
  • Mean
  • Median
  • Standard deviation

Questão 233

Questão
All of the following are true regarding evaluation except:
Responda
  • Evaluation encompasses many levels; however, it doesn’t always involve making judgments about what we are doing
  • Evaluation at the macro level was being utilized in the early 1900s
  • Our ethical responsibility to our clients and to the organizations we serve requires us to ensure that we do not hurt them
  • The ability to demonstrate the efficacy of our change efforts is fundamental to becoming an evidence-based profession

Questão 234

Questão
The centermost figure in a distribution of figures listed from highest to lowest or vice versa is called the:
Responda
  • Median
  • Mean
  • Mode
  • Standard deviation

Questão 235

Questão
An arithmetical average derived from adding all the entries and dividing by the number of entries is called the:
Responda
  • Mean
  • Median
  • Mode
  • Standard deviation

Questão 236

Questão
____ measure the consequences of services provided.
Responda
  • Summative evaluations
  • Formative evaluations
  • Chi-square tests
  • Inferential statistics

Questão 237

Questão
The _____ is that which we believe is likely to influence, cause, or contribute to a particular phenomenon.
Responda
  • Independent variable
  • Baseline
  • Experimental design
  • Quasi-experimental design

Questão 238

Questão
A meta-analysis works best with which type of data:
Responda
  • Quantitative
  • Qualitative
  • Normative
  • Post-test

Questão 239

Questão
The _____ measures the amount of variability of observations around a mean.
Responda
  • Standard deviation
  • Mean
  • Median
  • Mode

Questão 240

Questão
All of the following are reasons why social workers use program evaluations to inform practice except that they:
Responda
  • Assure our programs will be funded by interested financial resources
  • Assure us that planned programs provide the services we intended
  • Identify side effects that were not intended or planned for
  • Allow us to spend our resources on unmet needs as we discover gaps among those being served

Questão 241

Questão
Which of the following characterize(s) an experimental design:
Responda
  • Control group
  • Experimental group
  • Random assignment of subjects to control/experimental groups
  • All of the above

Questão 242

Questão
To determine whether clients are satisfied with the quality of services given by an agency, we would most likely employ what type of evaluation method:
Responda
  • Goal attainment scaling
  • Pre-test/posttest design
  • Random post-haste design
  • None of the above

Questão 243

Questão
In order to know whether gang violence is decreasing in a community (a goal of a multi-agency task force), we need a:
Responda
  • Baseline
  • Chi-square test
  • Control group
  • Experimental group

Questão 244

Questão
A drug treatment program that selects only the most promising candidates to be evaluated is an example of:
Responda
  • Creaming
  • Maturation
  • Deciduation
  • Systematic random sampling

Questão 245

Questão
In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data:
Responda
  • Family and friends
  • Case records
  • Archives and public records
  • All of the above

Questão 246

Questão
An instrument that measures what it is supposed to measure is considered:
Responda
  • Valid
  • Reliable
  • Stable
  • Statistically significant

Questão 247

Questão
A(n) _____ sample is one in which every member of a population has an equal chance of being selected for inclusion in the sample.
Responda
  • Random
  • Spot
  • Comparative
  • Indiscriminate

Questão 248

Questão
Summative evaluations usually occur:
Responda
  • Following an intervention
  • During an intervention
  • Prior to an intervention
  • All of the above

Questão 249

Questão
A description of the evaluation design used and the data collection system employed would appear in the ______ section of an evaluation report.
Responda
  • Methodology
  • Introduction
  • Results
  • All of the above

Questão 250

Questão
The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation:
Responda
  • Evaluation results were not accepted
  • Failure to plan for evaluation
  • Evaluation results were unclear
  • Lack of program stability

Questão 251

Questão
A bill is introduced in the House of Representatives. Of the following legislative process steps, which is the third step of those listed below:
Responda
  • Debate and action by the Senate
  • Action by House
  • Bill referred back to HouseBill sent to the Senate
  • Bill sent to the Senate

Questão 252

Questão
A bill supported by a state or federal agency is ______ likely to become law than one that is not.
Responda
  • More
  • Less
  • Not
  • As

Questão 253

Questão
Working on behalf of groups of people who lack the ability to defend or help themselves is:
Responda
  • Cause advocacy
  • Case advocacy
  • Empowerment
  • Social action

Questão 254

Questão
The _____ Act prohibits some types of political activity on the part of government employees.
Responda
  • Hatch
  • Graft
  • Steffen
  • Bostich

Questão 255

Questão
_____ refers to a coordinated effort to achieve institutional change to meet a need, solve a social problem, correct an injustice, or enhance the quality of human life.
Responda
  • Social action
  • Case advocacy
  • Oppressed populations
  • Populations-at-risk

Questão 256

Questão
All of the following are general guidelines to macro-level advocacy except:
Responda
  • Work alone whenever possible
  • Be reasonable in what you attempt to do
  • Don’t expect you can always be nice
  • Be flexible

Questão 257

Questão
The step in legislative advocacy immediately preceding the introduction of a bill in chambers is:
Responda
  • Arrange for sponsorship of the bill
  • Develop and revise the draft bill
  • Identify bill’s supporters
  • Influencing legislative committee consideration

Questão 258

Questão
Which of the following is not consistent with Alinsky’s social action approach:
Responda
  • Power is not needed to bring about change, only the appearance of power
  • Power is the sum of what others think you have
  • Power must be taken from those who have it
  • All are consistent with his approach

Questão 259

Questão
_____ assumes that power resides in people, and we should seek it through such things as refusing to label clients, avoiding paternalistic treatment of clients, and trusting clients to make appropriate decisions.
Responda
  • Strengths perspective
  • Practice action research
  • Social justice
  • Cause advocacy

Questão 260

Questão
The _____ suicide rate is highest of all U.S. ethnic groups.
Responda
  • First Nations Peoples
  • African American
  • Hispanic
  • Alaskan Native

Questão 261

Questão
According to the Census Bureau, during the George W. Bush administration:
Responda
  • African Americans had a severe decline in income over the period of 2002-2004
  • 1.7 million additional people moved above the poverty line
  • Middle-class workers experienced an increase in real income over the period of 2002-2004
  • None of the above

Questão 262

Questão
Being prepared to always propose an alternative is one of the recommendations of:
Responda
  • Saul Alinsky
  • Sy Warner
  • Alison Zippay
  • North and Smith

Questão 263

Questão
Which of the following is not a principle of macro-level advocacy:
Responda
  • Provide services at no cost to clients
  • Increase accessibility of social services
  • Promote services that enhance dignity of clients
  • All are principles of macro-level advocacy

Questão 264

Questão
Political pressure is not likely to be effective in which of the following situations:
Responda
  • When the target is a family company
  • When the target is public organization
  • When the target is elected

Questão 265

Questão
Regarding using Alinsky’s principles of social action today, all of the following were cited in the text except:
Responda
  • Social workers agree with governmental institutions’ assertion that what is good for the wealthy is also good for the poor
  • Enemies are harder to identify and the high-tech world makes the role of the media much more influential in affecting ideas and actions
  • Attacking enemies leads to polarization
  • The nature of many community problems precludes solution without outside funds

Questão 266

Questão
Which of the following roles are social workers portraying when involved in participatory action research:
Responda
  • Teacher
  • Facilitator
  • Synthesizer
  • All of the above

Questão 267

Questão
_____ requires that organizations and agencies abide by policies, procedures, regulations, and other rules before they deprive someone of liberty, property, or life.
Responda
  • Due process
  • Adjudication
  • Injunction
  • Voir dire

Questão 268

Questão
When working with populations-at-risk, all of the following are true except:
Responda
  • Clients do not have the right to self-determination if the choice made places them at risk
  • Social workers must alert themselves to the community’s treatment of populations-at-risk
  • Social workers need to review agency policies to see if they work to the disadvantage of any groups
  • One of the most effective methods for helping to alleviate problems experienced by these groups is advocacy

Questão 269

Questão
Which of the following is not a general guideline for advocacy implementation:
Responda
  • Flexibility is a weakness, not a strength
  • Be reasonable in what you undertake
  • Teamwork often produces better outcomes
  • Sometimes you win-sometimes you lose

Questão 270

Questão
The focus of _____ is on social action to bring about societal change.
Responda
  • Participatory action research
  • Community change reaction
  • Strike force
  • Adversarial action reaction

Questão 271

Questão
_____ refers to groups that experience serious limitations because others in power exploit them.
Responda
  • Social action
  • Case advocacy
  • Oppressed populations
  • Populations-at-risk

Questão 272

Questão
The population group with the highest risk of males becoming a homicide victim is:
Responda
  • African Americans
  • Hispanics
  • Native Americans
  • Hmong

Questão 273

Questão
_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.
Responda
  • PACE
  • PUKE
  • PUSH
  • POST

Questão 274

Questão
Legal challenges on behalf of groups of people are often called:
Responda
  • Class action suits
  • Grievances
  • Due process
  • Habeas corpus

Questão 275

Questão
Which of the following might be a potential risk of engaging in advocacy:
Responda
  • Offending colleagues and friends
  • Being perceived as a troublemaker
  • Inability to predict outcome
  • All of the above

Questão 276

Questão
Equal opportunity, rights, and responsibilities for all members of society are inherent in:
Responda
  • Social and economic justice
  • Empowerment
  • Social action
  • Case advocacy

Questão 277

Questão
A lawsuit alleging that the adversary has refused to live up to an agreement might seek which of the following:
Responda
  • Specific performance
  • Remedial injunctions
  • Resolution trust
  • All of the above

Questão 278

Questão
_____ is the term used to describe the efforts of one group to eradicate opposing groups by such activities as murder, rape, destruction of homes and buildings, and elimination of public documents, such as birth records.
Responda
  • Ethnic cleansing
  • Eradication
  • Patricide
  • Matricide

Questão 279

Questão
All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:
Responda
  • Do not follow the usual chain of command
  • Establish a clearly defined plan of action
  • Know what your rights are
  • Be prepared for the consequences

Questão 280

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:
Responda
  • Informed consent
  • Billing
  • Public emergencies
  • Evaluation and research

Questão 281

Questão
All of the following are true regarding supervision and consultation except:
Responda
  • Consultation is usually time-limited and addresses a specific matter
  • Supervision is a major component of social work practice
  • Supervision’s importance is recognized by the NASW Code of Ethics
  • Consultation always involves designated authority over the workers

Questão 282

Questão
______ recognizes the rights and needs of clients to be free to make their own choices and decisions.
Responda
  • Self-determination
  • Self-aggrandizement
  • Second amendment of the U.S. Constitution
  • Individual constancy

Questão 283

Questão
Principle 1 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
Responda
  • Life
  • Autonomy
  • Least harm
  • Equality

Questão 284

Questão
When faced with an ethical dilemma, the step after recognizing the problem is:
Responda
  • Investigate the variables involved
  • Get feedback from others
  • Evaluate the dilemma
  • Identify and think about possible alternatives

Questão 285

Questão
According to NASW Code of Ethics:
Responda
  • Sexual activities between supervisors and supervisees is prohibited
  • Social workers should always keep information confidential
  • Clients cannot be terminated for failing to pay an overdue balance
  • Client records should be destroyed after services are terminated to protect the client’s privacy

Questão 286

Questão
______ responsibility means that you are responsible for those actions you choose not to take.
Responda
  • Negative
  • Preventive
  • Abstained
  • Zero

Questão 287

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:
Responda
  • Social welfare
  • Client transfer
  • Termination of services
  • Unethical conduct of colleagues

Questão 288

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:
Responda
  • Termination of services
  • Social welfare
  • Client transfer
  • Unethical conduct of colleagues

Questão 289

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities as professionals” includes which of the following subcategories:
Responda
  • Dishonesty, fraud, deception
  • Performance evaluation
  • Interdisciplinary collaboration
  • Social and political action

Questão 290

Questão
_____ is defined by Pedersen as the perspective characterized by defining reality according to one set of cultural assumptions, insensitivity to cultural variations, irrational adherence to one’s own beliefs as being the only right ones, and an overly simplified view of both reality and problem resolution.
Responda
  • Cultural encapsulation
  • Cultural pluralism
  • Uniculturality
  • Individualistic culture

Questão 291

Questão
All of the following are core values in the NASW Code of Ethics except:
Responda
  • Economic justice
  • Social justice
  • Dignity and worth of the person
  • Service

Questão 292

Questão
Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:
Responda
  • Negative freedoms
  • Positive freedoms
  • Individual rights
  • Human rights

Questão 293

Questão
Principle 3 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
Responda
  • Autonomy
  • Life
  • Least harm
  • Equality

Questão 294

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:
Responda
  • Billing
  • Public emergencies
  • Informed consent
  • Evaluation and research

Questão 295

Questão
Which of the following areas is (are) included in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities to the broader society”:
Responda
  • Social and political action
  • Discrimination
  • Consultation
  • Evaluation and research

Questão 296

Questão
In a study of NASW members, _____ percent stated that workers do not have the skill to assist clients in religious and spiritual matters.
Responda
  • 25
  • 45
  • 65
  • 85

Questão 297

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the social work profession” includes which of the following subcategories:
Responda
  • Evaluation and research
  • Billing
  • Public emergencies
  • Informed consent

Questão 298

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:
Responda
  • Performance evaluation
  • Interdisciplinary collaboration
  • Dishonesty, fraud, deception
  • Social and political action

Questão 299

Questão
A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the National Association of Social Workers Code of Ethics.
Responda
  • Private conduct
  • Self-determination
  • Respect
  • Competence

Questão 300

Questão
Which of the following areas of behavior are listed in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities as professionals”:
Responda
  • Discrimination
  • Client transfer
  • Impairment of colleagues
  • Conflicts of interest

Questão 301

Questão
Regarding personal values, which of the following is true:
Responda
  • We all have a right to our personal values
  • Personal values involve what we designate as right and correct
  • Personal values are one of the core values identified in the NASW Code of Ethics
  • Personal values are less of an issue in macro practice than in either micro or mezzo practice

Questão 302

Questão
According to Reamer’s Guide to Ethical Decision-Making:
Responda
  • Rules about basic survival supersede rules governing lesser acts
  • One person’s right to well-being supersedes that same person’s right to self-determination
  • Adherence to rules you have agreed to support supersedes people’s right to well-being
  • One person’s right to self-determination supersedes another person’s right to well-being

Questão 303

Questão
NASW’s _____ is devoted to raising funds and providing support for political candidates who are sympathetic to social work issues.
Responda
  • PACE
  • PUCK
  • VOTE
  • VISTA

Questão 304

Questão
The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to colleagues” includes which of the following subcategories:
Responda
  • Unethical conduct of colleagues
  • Social welfare
  • Client transfer
  • Termination of services

Questão 305

Questão
_____ falls under both the “Social workers’ ethical responsibilities to clients” standard as well as the “Social workers’ ethical responsibilities as professionals” standard of the NASW Code of Ethics.
Responda
  • Competence
  • Supervision and consultation
  • Education and training
  • Sexual harassment

Questão 306

Questão
When a social worker receives a subpoena to appear in court to testify regarding a client, all of the following are acceptable except:
Responda
  • Immediately provide all the files expressly asked for because if you wait you will be in contempt of court
  • Immediately write a letter to the attorney and offer to have the client grant written permission
  • Immediately write a letter to the attorney and offer to have the client grant permission through a court order
  • Get written permission from the client to discuss file contents with the client’s own attorney

Questão 307

Questão
_____ are less serious crimes punishable by confinement in a city or county jail for a period of less than one year.
Responda
  • Misdemeanors
  • Felonies
  • Civil offenses
  • Ordinance offenses

Questão 308

Questão
To legally act in a case, a court must have:
Responda
  • Jurisdiction
  • Competence
  • Relevance
  • All of the above

Questão 309

Questão
Children and any adult who is adjudicated not to be legally competent may have a _____ appointed to represent their best interests.
Responda
  • Guardian ad litem
  • Parens patria
  • Surrogate ad lectim
  • Representative ad nauseum

Questão 310

Questão
Which of the following is not an acceptable practice for a social worker preparing to testify in court:
Responda
  • Memorize testimony to be given
  • Prepare notes to help recollection of dates
  • Discuss testimony with attorney

Questão 311

Questão
____ is the assertion of one side in a lawsuit setting out what that party expects to prove at the trial.
Responda
  • Allegation
  • Stipulation
  • Adjudication
  • Disposition

Questão 312

Questão
Which of the following is considered acceptable practice in court:
Responda
  • Using the active voice
  • Answering questions with a nod of your head
  • Answering all questions in as much detail as possible
  • Using professional jargon

Questão 313

Questão
Which of the following is not a common phase in court hearings:
Responda
  • Cross-direct examination
  • Cross-examination
  • Re-cross-examination
  • Re-direct examination

Questão 314

Questão
In the text’s example of the alleged investigation of a report of child abuse and neglect, which of the following is the first stage of the juvenile court process:
Responda
  • Temporary custody
  • Dispositional
  • Post-dispositional
  • Jurisdictional

Questão 315

Questão
Privileged communication means that the social worker:
Responda
  • Cannot divulge information in court without the client’s permission
  • Can never say anything in court about a client that was learned in an interview
  • Can make a decision to tell the court whatever occurred in the interview
  • All of the above

Questão 316

Questão
When both attorneys in a case agree on certain facts or evidence, it is usually handled by means of
Responda
  • Stipulation
  • Pretrial agreement
  • Alternative judgment
  • All of the above

Questão 317

Questão
Court proceedings in the United States are based on a(n) ______ model of problem solving.
Responda
  • Conjoint
  • Adversarial
  • Best interests
  • All of the above

Questão 318

Questão
_____ refers to the sentence determination.
Responda
  • Disposition
  • Allegation
  • Stipulation
  • Adjudication

Questão 319

Questão
A(n) _____ is essentially a complaint that specifies the reasons for a case being brought to court and usually identifies a remedy sought by the person who submitted it.
Responda
  • Petition
  • Disposition
  • Adjudication
  • Stipulation

Questão 320

Questão
Which of the following is not true about the use of hearsay evidence:
Responda
  • It is never allowed in court
  • Original statement was not made under oath
  • Statement may not be accurate
  • Can’t judge demeanor of person making the statement

Questão 321

Questão
_____ are civil (noncriminal) laws enacted by a local unit of municipal government.
Responda
  • Ordinance offenses
  • Felonies
  • Misdemeanors
  • Civil offenses

Questão 322

Questão
Due process applies in the case of which types of individuals:
Responda
  • Both juveniles and adults
  • Juveniles
  • Adults

Questão 323

Questão
A violation which results in a prison sentence of more than one year is a:
Responda
  • Felony
  • Misdemeanor
  • Ordinance violation
  • All of the above

Questão 324

Questão
Violations of laws or rules which can result in fine or imprisonment are called:
Responda
  • Criminal violations
  • Tort violations
  • Civil violations
  • Ordinance violations

Questão 325

Questão
Which of the social work training skills are suggested in the text for cross-examination testimony:
Responda
  • Listening skills
  • Empathy
  • Warmth
  • Negotiating skills

Questão 326

Questão
Which of the following might be employed by an attorney to undermine your testimony
Responda
  • Confrontation of your direct testimony
  • Challenging your credentials
  • Challenging the social work profession
  • All of the above

Questão 327

Questão
Which of the following is a leading question:
Responda
  • Didn’t Mr. Smith tell you he’d quit beating his wife?
  • Did Mr. Smith tell you anything about his wife?
  • When did this appointment occur?
  • Tell the court what Mr. Smith said about his wife.

Questão 328

Questão
Civil cases use which standard of proof:
Responda
  • Beyond a reasonable doubt
  • Clear and convincing evidence
  • Preponderance of evidence
  • All of the above

Questão 329

Questão
At this time, facts are presented, and the charge is determined by a judge or a jury.
Responda
  • Adjudication
  • Allegation
  • Stipulation
  • Disposition

Questão 330

Questão
Which of the following actions may be taken by an attorney in cross-examination:
Responda
  • Use of rapid-fire questions
  • Establishing a pattern of questions always requiring a yes answer
  • Using questions that are designed to bring out an emotional response
  • All of the above

Questão 331

Questão
Medical records are considered what type of evidence:
Responda
  • Documentary
  • Testimonial
  • Real
  • Tangible

Questão 332

Questão
A judge may order a presentence investigation report before the ______ phase of the court process.
Responda
  • Disposition
  • Adjudication
  • Allegation
  • Grievance

Questão 333

Questão
Which of the following would be considered a good technique for battling procrastination:
Responda
  • Do the easiest jobs first so you feel a sense of accomplishment
  • Do it right now
  • Begin several projects so when you tire of one, you can change to a different task
  • a and b

Questão 334

Questão
During the _____ phase of Selye’s General Adaptation Syndrome, the body strives to repair any damage caused by the stressors.
Responda
  • Exhaustion
  • Alarm
  • Resistance
  • Terror

Questão 335

Questão
Step 4 in the time-management approach of “planning your time” is:
Responda
  • Prioritize your goals
  • Specify tasks for each goal
  • Figure out where the time goes
  • Establish goals for yourself

Questão 336

Questão
Which of the following are considered relaxation approaches to stress management:
Responda
  • Imagery relaxation
  • Progressive muscle relaxation
  • Rumination relaxation
  • a and b only

Questão 337

Questão
The _____ is the section of the brain that regulates a range of physiological functions.
Responda
  • Hypothalamus
  • Hyperbole
  • Hypotheses
  • Hippopotamus

Questão 338

Questão
Which of the following principles is (are) included in controlling your own behavior in time management:
Responda
  • Look at yourself
  • Help colleagues and they will help you
  • To get something done right, do it yourself
  • All of the above

Questão 339

Questão
According to the text, imagery relaxation and deep breathing relaxation are forms of:
Responda
  • Meditation
  • Procrastination
  • Trances
  • Rumination

Questão 340

Questão
What is the first task you need to do to figure out where your time goes:
Responda
  • Figure out how you presently spend your time
  • Establish goals
  • Prioritize goals
  • Specify tasks

Questão 341

Questão
Which of the following is true:
Responda
  • Persons with rigid, authoritarian attitudes appear to be more prone to stress
  • The body responds to negative stress differently than positive stress
  • Generally men maintain more emotionally intimate relationships than women
  • Type A personalities are the least prone to stress

Questão 342

Questão
_____ is the last phase in the General Adaptation Syndrome.
Responda
  • Finality
  • Exhaustion
  • Resistance
  • Alarm

Questão 343

Questão
Which of the following are considered problems in time management:
Responda
  • Preoccupation
  • Poor task pacing
  • Stimulus underload
  • All of the above

Questão 344

Questão
“Prioritize tasks, plan how to accomplish the most significant” are possible options for which of the following time “troublers”:
Responda
  • Hurry, hurry
  • What a mess
  • I’ll do it later
  • Unwanted guests

Questão 345

Questão
Which of the following is (are) true:
Responda
  • One reason for procrastination is fear of failure
  • It is best to do the easiest job first to get yourself started
  • It is better to begin several projects at a time, so when you tire of one you can move on to another
  • a and b

Questão 346

Questão
In the _____ phase, bodily processes seek to return to homeostasis.
Responda
  • Expiration
  • Resistance
  • Exhaustion
  • Alarm

Questão 347

Questão
_____ is the comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension.
Responda
  • Burnout
  • Stress
  • Anxiety
  • Depression

Questão 348

Questão
_____ is the tendency to put off doing something until a future time because it is perceived as being too onerous, unpleasant, or unappealing.
Responda
  • Procrastination
  • Burnout
  • Time traveling
  • Propinquity

Questão 349

Questão
_____ is a condition characterized by disheartened mood; unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide.
Responda
  • Depression
  • Stress
  • Anxiety
  • Burnout

Questão 350

Questão
A mother develops skin rashes is an example of _____ stress-related problems.
Responda
  • Physiological
  • Psychological
  • Behavioral

Questão 351

Questão
_____ is a mood state wherein the person anticipates future danger or misfortune with apprehension.
Responda
  • Anxiety
  • Stress
  • Burnout
  • Depression

Questão 352

Questão
“Throw out, reorganize, file” are possible options for which of the following time “troublers”:
Responda
  • What a mess
  • I’ll do it later
  • Hurry, hurry
  • Unwanted guests

Questão 353

Questão
In the “fight or flight” concept of confronting stress, which of the following activities would be listed in the fight category:
Responda
  • Overeating
  • Drinking excessively
  • Daydreaming
  • None of the above

Questão 354

Questão
The release of adrenaline and other hormones results in:
Responda
  • Decreased coagulation of blood from the skin to the brain
  • Decrease in breathing and heart rate
  • Decrease in blood pressure
  • Dilation of pupils

Questão 355

Questão
A father hits his 5-year-old daughter after he’s had a hard day at work is an example of _____ stress-related problems.
Responda
  • Physiological
  • Psychological
  • Behavioral

Questão 356

Questão
Efficient handling of paperwork includes:
Responda
  • Using form letters for standard correspondence
  • Writing replies to correspondence by email or by hand when you can take the time to do a good job
  • Opening second- and third-class mail every day to avoid a back-log
  • a and c

Questão 357

Questão
“Undertake less, allow more time, just say no” are possible options for which of the following time “troublers”:
Responda
  • What a mess
  • I’ll do it later
  • Hurry, hurry
  • Unwanted guests

Questão 358

Questão
In the text, contradictory expectations for worker performance is called:
Responda
  • Role ambiguity
  • Expectation overload
  • Role imprecision
  • Performance evasion

Questão 359

Questão
In the ABCDE theory of irrational thinking, the C stands for:
Responda
  • Conflicting beliefs
  • Consequences
  • Complication
  • Conclusion

Questão 360

Questão
_____ is defined in the text as a detailed and time-consuming technique for analyzing how you spend your time in which you keep an hourly, half-hour, or 15-minute record of how you spend your time.
Responda
  • Time mapping
  • Time calendar
  • Task master
  • Goal tending

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