Manage Staff Performance - mandy

Descrição

Managing staff performance
Mandy Bullock
Quiz por Mandy Bullock, atualizado more than 1 year ago
Mandy Bullock
Criado por Mandy Bullock mais de 4 anos atrás
10
0

Resumo de Recurso

Questão 1

Questão
Performance Management is
Responda
  • Interpersonal influence, exercised by a leader in specific situations or in response to critical incidents or developmental opportunities
  • Formal and more general feedback and information at predetermined intervals

Questão 2

Questão
Performance Management is
Responda
  • Have the employee understand and accept changes that will increase his/her effectiveness and performance
  • Information for management decision making - rewards compensation, discipline, promotions etc

Questão 3

Questão
Performance Management is
Responda
  • Designed to enhance performance in work related efforts. Focuses on specific criteria to be met. Typically a job performance deficit may be identified and the employee must extend to "fix" the problem area
  • The employee becomes the best he/she can based on internal gifts, qualities and values. As a result, performance in many areas almost always improves

Questão 4

Questão
Performance management is about setting mutually agreed upon goals
Responda
  • True
  • False

Questão 5

Questão
Performance Management is about just the appraisal form and/or system
Responda
  • True
  • False

Questão 6

Questão
Performance Management is about addressing both what an employee should achieve and should avoid
Responda
  • True
  • False

Questão 7

Questão
A managers involvement in helping employees set goals includes all but which item?
Responda
  • Provide direction
  • Provide clarity
  • Provide initiative
  • Provide support

Questão 8

Questão
One of the key reasons you help employees set goals is to plan and agree upon the behaviours you want from your employees?
Responda
  • True
  • False

Questão 9

Questão
Difficult management conversations focus on three main objectives. Choose the item that does not belong
Responda
  • To correct performance, not to punish the performer
  • To protect employee rights
  • To protect you and the organisation
  • To project manpower needs for the coming year

Semelhante

Customer Service Quiz
Antonia Blankenberg
Retail Health & Safety Quiz
Mandy Bullock
Understanding the Effects of Customer Service
Antonia Blankenberg
Customer Service Quiz Retail
Mandy Bullock
Dealing with Customer Concerns and Issues
Antonia Blankenberg
Dealing with Customers
Antonia Blankenberg
Key HACCP Terminology
Andrew Burke
Provide Service to Customers
nancy stokes
Risk Assessment in the Workplace
Antonia Blankenberg
Defining Customer Service
Antonia Blankenberg
HACCP Seven Principles
Andrew Burke