Quiz
1.03 H&T Quiz
Perguntas do quiz (14)
1Which division of a resort maintains the property’s pool, gym, and exterior grounds?
- AController
- BRooms
- CEngineering
- DHuman Resources
2hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?
- AThe need for confidentially
- BThe importance of planning
- CThe need to stay organized
- DThe importance of teamwork
3Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?
- ATo achieve the company’s goals
- BTo maximize negotiation leverage
- CTo improve the company’s brand
- DTo monitor trends in the tourism industry
4To which hotel division do the reservations, telecommunications, and guest registration departments typically report?
- AFront Office
- BEngineering
- CFood and beverage
- DSales and marketing
5What departments are part of a resort’s food and beverage division?
- APurchasing and catering
- BBanquets and restaurants
- CRoom service and marketing
- DSales and concierge services
6Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
- AValet
- BBell services
- CConcierge
- DChauffeur
7What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?
- ANational tourism boards
- BLocal retail travel agencies
- CState commerce associations
- DLocal convention and visitors bureaus
8Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
- ATo serve the hotel guests
- BTo entertain banquet guests
- CTo maintain an attractive facility
- DTo provide a high-quality dining experience
9What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?
- AScatter
- BAnalytical
- CComposition
- DOrganizational
10Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?
- ATo obtain pay raises
- BTo solve guests' problems
- CTo eliminate workplace stress
- DTo reduce the need for supervision
11Shane oversees a lodging facility’s accounting activities, which position does he have?
- ACashier
- BController
- CGeneral manager
- DHuman-resources director
12What type of tourism organization is funded by state- or local-level tax dollars?
- AProfessional development association
- BSole proprietorship
- CGovernment agency
- DChamber-of-commerce
13Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
- AHousekeeping
- BRoom service
- CMaintenance
- DPurchsing
14How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
- AFocus on the bottom line
- BDevelop strict sales policies
- CCommunicate with one another
- DEmbrace an indifferent attitude
Informações
- Descrição
- NC Hospitality & Tourism 1.03 Quiz
- Autor
- Chad Collins
- Idioma
- English
- Visualizações
- 543
- Etiquetas
- Avaliação
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