1.03 H&T Quiz

Which division of a resort maintains the property’s pool, gym, and exterior grounds?

hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

What departments are part of a resort’s food and beverage division?

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

What type of chart would Jason, a hotel manager use to show the relationships among the divisions and departments?

Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?

Shane oversees a lodging facility’s accounting activities, which position does he have?

What type of tourism organization is funded by state- or local-level tax dollars?

Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?