Quiz
Friendsurance Quiz Part II: The Product
Perguntas do quiz (19)
1Who is Friendsurance’s target group?
- AEveryone can use Friendsurance’s product so Friendsurance does not need a target group.
- BFriendsurance has different target groups based on “personas”, the personas I will find on posters in the office.
- CFriendsurance’s target group is young people and people who dislike brokers.
2What is a “persona”?
- AA persona is a person
- BA persona is a type of customer we think is cool
- CA persona is a fictional character that represents a group of customers
3What is the German name of Friendsurance’s innovation?
- ARückzahlungs-Upgrade
- BSchadensfrei-Bonus (Claim-free Bonus)
- CGruppen-Prinzip
4Where does the „Schadensfrei-Bonus“ come from?
- AFrom heaven
- BFrom not using your insurance policy at all
- CFrom the difference between the insurance premium with and without the deductible
5How does the Claim-free Bonus work?
- AInsurance policy owners with the same insurance type form small groups. A part of their premiums is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, the cashback decreases for everyone in the group.
- BInsurance policy owners with the same insurance type form small groups. A part of their last Claim-free Bonus is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, the cashback decreases for everyone. Small claims are settled with the money in the pool.
- CInsurance policy owners with all sorts of insurance types form small groups. A part of their premiums is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, Friendsurance gets the cashback pool.
6What happens if everyone in a network has damages and the group has higher cost than their deductibles carry?
- AThe insurance holders have to cover these costs
- BFriendsurance has to cover these costs
- CA so-called stop-loss insurance covers these situations.
7How are the groups established?
- AOther people choose you
- BWe generate one for you when you sign up and you can afterwards adjust this as you want to
- CYou establish it yourself as customer
- DWe automatically connect you with other members as soon as the Claims-free bonus is active for your contract. You can change your group members afterwards if you want to.
8What kind of insurances do we handle at Friendsurance?
- AAccident (Unfall)
- BCar (Kfz)
- CHealth (Kranken-)
- DHousehold (Hausrat)
- ELiability (Haftpflicht)
- FPhone
- GOccupational disability (Berufsunfähigkeit)
- HPet (Haustier)
- ILegal costs (Rechtsschutz)
- JTablet
9For which insurance types is the Schadensfrei-Bonus already available for?
- AHousehold, electronic, legal and liability
- BAll insurance categories
- CHousehold and car insurance
- DHousehold, electronic, legal, car and liability
10What is the worst case scenario for an insurance holder who uses Friendsurance?
- AHis contract is cancelled by us because he has too many claims
- BHe has extra costs
- CHe does not get a cash back and his costs are the same as they would have been without Friendsurance
11Can a customer change the members of their group?
- AYes, but only once a year
- BYes, as often as they want and when they want. The changes are effective on the first day of the month.
- CYes, but maximum 4 times a year
12What happens if someone in my insurance network cancels the connection with me?
- AThe whole group falls apart
- BMy cash back is reduced and I cannot change that
- CMy cash back is reduced unless I connect with someone else. Friendsurance will help me find someone to connect with, or even auto-connect me, if I activated “auto-connect” in my account.
13When talking about insurances - what is meant by „deductible" in your policy?
- AThe insurance tax you have to pay
- BThe max. amount you have to pay in case of a claim.
- CThe premium you have to pay each year for your insurance policy
14What does the Deductible Principle have to do with the Claim-Free bonus?
- ATo get a Claim-Free bonus, you sign an additional deductible agreement with Friendsurance
- BThere is not correlation between a deductible and the Claim-Free Bonus
- CTo enable that insurance holders can get a cash back if they are claim free, Friendsurance has to do a change in the insurance contract to a contract with a deductible (Selbstbeteiligung). This alternation means that the yearly insurance fee goes down. The difference between the old fee and the new fee goes into the groups shared pot.
15 Why can customers also enter insurance types like “pet insurance”?
- ABecause we like to get all the personal data from the customer that we can get
- BSo that they can get a cashback also for these types
- CThis allows customers to get an overview which insurances they have and allows us to help the customer to get the insurances they really need.
16What is Mr. Money and what do we use it for?
- AMr. Money is a insurance comparison calculator and integrated in our website (new customers)
- BMr. Money is another tool used by Friendsurance to handle end-customers
- CMr. Money is a direct competition to Friendsurance
17 If I find a bug, I...
- Adirectly ask a programmer to fix the problem
- Bdon’t do anything because bugs will not be fixed anyway
- Csend an E-Mail to QA (bugs@friendsurance.de) and describe when the problem occurs and in which way and with which browser/devices it can be reproduced.
18If I have an idea how to improve Friendsurance, I...
- Adon’t do anything because the software cannot be changed.
- Bdirectly ask a programmer to change the software.
- Cask my team lead and/or Product Management to help understanding the problem and find out its priority.
19How many times a year is the cash-back being paid out?
- AOnce a year in January
- BOnce a year in the summer
- CEvery 6. Month
- DEvery month
Informações
- Descrição
- Basic Knowledge about the Friendsurance Product!
- Autor
- katja.karg
- Idioma
- English
- Visualizações
- 22
- Etiquetas
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