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Friendsurance Quiz Part IV: Insurance Basics

katja.karg 13 questions

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Questions in this quiz (13)

  1. 1What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?
    1. AThere is no difference.
    2. BAn insurance agent works for a specific insurance company, while an insurance broker offers a variety of insurance policies from different insurance companies.
    3. CInsurance brokers only mediate property insurance, while insurance agent mediate life insurances.
  2. 2What is the Admin Tool used for primarily?
    1. ATo collect and save contact information’s of partners
    2. BIt is a marketing tool to analyze and evaluate customers activity
    3. CThe insurance companies and the current procedure (upgrade/cross selling) are being stored here
  3. 3If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?
    1. ANo
    2. BYes
    3. CMaybe
    4. DIt is possible that we do household, liability insurance directly with Alte Leipziger, while the other segments, such as life and health insurance, is being dealt with via pools. So just because it says „Anbindung über Pool" does not need to mean just pools.
  4. 4What does „Korrespondenzmakler“ mean?
    1. AWe have a special cooperation with the insurance company, i.e. they pay us higher provision.
    2. BWe have no cooperation with them, but still serve their customers on a free basis (no commission).
    3. CIt’s the same as insurance broker or tight agent.
  5. 5If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)

    1. AThey cancelled our „Courtagezusage“ (contract).
    2. BWe have a cooperation with them.
    3. CWe have no cooperation with them at all and we act as an „Korrespondenzmakler“.
  6. 6What do we mean when we say „upgrade“?
    1. AWe cancel the customer's contract.
    2. BThe customer finalizes more than just one contract with Friendsurance.
    3. CWe adjust the deductible of an existing contract, so that the premium difference can become a cash back for the customer.
  7. 7What do we mean when we say „cross-selling“?
    1. AWe put the customer in a policy with a deductible.
    2. BThe customer already possesses an insurance policy and does not need any further handling.
    3. CCross selling generally means selling additional contracts to an existing customer, e.g. to make sure the customer has insurance contracts where they can get a cash back. But it can also mean that his/her existing insurance tariff does not support our claim-free-bonus (schabo) and therefore we need to transfer him/her to another insurance carrier which offers the bonus.
  8. 8What is a „Maklerbetreuer“ (Broker support)?

    1. AA person provided by the insurance company to support insurance brokers
    2. BAn online platform where insurance brokers can ask questions (FAQ)
    3. CA cooperation partner of Friendsurance
  9. 9What is meant by „Bestandsübertragung“?
    1. ANew insurance tariffs that are being published yearly by insurance companies.
    2. BIt’s a function in the Admin Tool.
    3. CA customer switches from his/her old broker to Friendsurance, so that Friendsurance becomes the broker and is registered as such by the insurance company.
  10. 10How many cooperation partners does Friendsurance have?

    1. AMore than 4
    2. BMore than 70
    3. CMore than 27

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Description
Core Knowledge about Insurances!
Language
English
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