Friendsurance Quiz Part IV: Insurance Basics

Description

Core Knowledge about Insurances!
katja.karg
Quiz by katja.karg, updated more than 1 year ago
katja.karg
Created by katja.karg almost 8 years ago
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Resource summary

Question 1

Question
What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?
Answer
  • There is no difference.
  • An insurance agent works for a specific insurance company, while an insurance broker offers a variety of insurance policies from different insurance companies.
  • Insurance brokers only mediate property insurance, while insurance agent mediate life insurances.

Question 2

Question
What is the Admin Tool used for primarily?
Answer
  • To collect and save contact information’s of partners
  • It is a marketing tool to analyze and evaluate customers activity
  • The insurance companies and the current procedure (upgrade/cross selling) are being stored here

Question 3

Question
If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?
Answer
  • No
  • Yes
  • Maybe
  • It is possible that we do household, liability insurance directly with Alte Leipziger, while the other segments, such as life and health insurance, is being dealt with via pools. So just because it says „Anbindung über Pool" does not need to mean just pools.

Question 4

Question
What does „Korrespondenzmakler“ mean?
Answer
  • We have a special cooperation with the insurance company, i.e. they pay us higher provision.
  • We have no cooperation with them, but still serve their customers on a free basis (no commission).
  • It’s the same as insurance broker or tight agent.

Question 5

Question
If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)
Answer
  • They cancelled our „Courtagezusage“ (contract).
  • We have a cooperation with them.
  • We have no cooperation with them at all and we act as an „Korrespondenzmakler“.

Question 6

Question
What do we mean when we say „upgrade“?
Answer
  • We cancel the customer's contract.
  • The customer finalizes more than just one contract with Friendsurance.
  • We adjust the deductible of an existing contract, so that the premium difference can become a cash back for the customer.

Question 7

Question
What do we mean when we say „cross-selling“?
Answer
  • We put the customer in a policy with a deductible.
  • The customer already possesses an insurance policy and does not need any further handling.
  • Cross selling generally means selling additional contracts to an existing customer, e.g. to make sure the customer has insurance contracts where they can get a cash back. But it can also mean that his/her existing insurance tariff does not support our claim-free-bonus (schabo) and therefore we need to transfer him/her to another insurance carrier which offers the bonus.

Question 8

Question
What is a „Maklerbetreuer“ (Broker support)?
Answer
  • A person provided by the insurance company to support insurance brokers
  • An online platform where insurance brokers can ask questions (FAQ)
  • A cooperation partner of Friendsurance

Question 9

Question
What is meant by „Bestandsübertragung“?
Answer
  • New insurance tariffs that are being published yearly by insurance companies.
  • It’s a function in the Admin Tool.
  • A customer switches from his/her old broker to Friendsurance, so that Friendsurance becomes the broker and is registered as such by the insurance company.

Question 10

Question
How many cooperation partners does Friendsurance have?
Answer
  • More than 4
  • More than 70
  • More than 27

Question 11

Question
What are the only insurance segments (Admin-Tool) where Support asks directly for a „Bestandsübertragung“?
Answer
  • All property insurances
  • Life,- and health insurance
  • Household, Liability insurance and legal insurance

Question 12

Question
What broker pools do we have a cooperation with?
Answer
  • PMA, Blau Direkt, Fond Finanz and Jung, DMS & Cie
  • PMA, Blau Direkt, Aurora and Maxpool
  • PMA, Blau Direkt, Maxpool and Fond Finance

Question 13

Question
What company do we have an agreement with concerning the electronic signature?
Answer
  • Is2 “insign”.
  • SignoTec
  • DocuSign
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