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Pega Systems CPMC Training
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Perguntas do quiz (78)
1In which Communication Channels would Next-Best-Action Advisor apply? (Choose One)
- AOutbound/Batch
- BTelevision/Radio
- CInbound/Real-time intelligent interactions
- DEmail Mail/SMSTreatment editor
2To which types of decision can Decision Management be applied? (Choose Three)
- ADetermining whether or not to up-sell a product to a customer in a busy call center.
- BDetermining which channel to use to communicate with a customer.
- CDetermining how to improve your product portfolio to keep from losing market share.
- DDetermining why response rates for a campaign in one region are far below average.
- EDetermining which product to offer to a particular customer.
- FDiagnosing and determining the cause of a customer’s problem.
3Which of these best describes Next-Best-Action? (Choose One)
- AProvides insight into business activities.
- BEnsures that customer is always satisfied.
- CEnsures that every customer is treated the same.
- DBalances customer need and business objectives.
4Improving _______ is the essence of Next-Best-Action. (Choose One)
- AEfficiency
- BCustomer Experience
- CResponse Rates
- DEffectiveness
5Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)
- AHighly intuitive
- BContextual
- CFree of jargon
- DTimely
- EUniform.
6The Next-Best-Action strategy _______. (Choose One)
- Acan only present top 3 offers
- Bcan only present the top offer
- Calways presents all available offers
- Dcan present all available offers
7Which of the following is NOT a landing page we associate with Decisioning? (Choose One)
- AStrategy
- BDecisions
- CPredictive Analytics
- DInfrastructure
- EMonitoring
8How many new rule types are introduced by Pega Decision Management? (Choose One)
- A3
- B4
- C5
- D6
9Which of the following are the core services of Pega Decision Management? (Choose One)
- AInteraction History, Rule Decision Manager and Visual Business Director.
- BInteraction Services, Predictive Decision Manager and Visual Business Director.
- CInteraction History, Adaptive Decision Manager and Visual Business Director.
- DInteraction Service, Adaptive Decision Manager and Visual Business Director.
10Decision components are grouped into categories. Which category contains the prioritization component? (Choose One)
- ASelection
- BEnrichment
- CPriority
- DBusiness Rules
- EArbitration
11Which component makes the propositions accessible to a strategy? (Choose One)
- AProposition Import
- BProposition Data
- CData Import
- DOffer Import
12The propositions are defined on the Decisioning Data Model landing page
- AVerdadeiro
- BFalso
13Propositions may be defined at an issue level.
- AVerdadeiro
- BFalso
14If a strategy is created under ‘Sales’ issue then it can access properties: (Choose Three)
- ADefined in scope ‘All Strategies’.
- BDefined in ‘Service’ issue.
- CFrom customer class.
- DDefined in ‘Sales’ issue.
15Which of the following is a valid proposition? (Choose Three)
- AA message on the call center agent’s screen to redirect the customer call to the collections department.
- BA complaint booking on wrong billing reported by a customer.
- CA case opened to track and fulfill the change in customer’s home address.
- DA case to track the shipment of a replacement credit card to a customer.
- EA checking account upgrade offered to a savings account customer.
- FA home insurance bundle shown on the website to people looking for a mortgage.
16Which of the following statements are true when describing Auto-Run results? (Choose Two)
- AIt enables to explore the property values of any of the decision components.
- BIt enables the validation of intermediate strategy steps.
- CWe must define a data transform before executing the strategy.
- DThe property values are only updated when a strategy is checked-in.
- EIt enables to explore the property values of only the proposition components..
17Which of these decision components is NOT included in the Arbitration group? (Choose One)
- ASegment Filter
- BFilter
- CGeo-fence Filter
- DContact Filter
- EContact Policy
18If a Sub Strategy is referenced, then that Sub Strategy cannot contain another Sub Strategy.
- AVerdadeiro
- BFalso
19The Set Property decision component can be found in the ________ group. (Choose One)
- AProperty
- BImport
- CEnrichment
- DSelection
20To change a strategy executed by the Top Offers process: (Choose One)
- AUpdate the Run Strategy component in the Top Offer process.
- BUpdate the Decision component in the Top Offer process.
- CUpdate the interaction rule to point at a new strategy.
- DUpdate the application to access the new strategy.
21Three things need to be done to configure an adaptive model. Which of the following is NOT one of them? (Choose One)
- AIndicate which response values will be used to indicate negative behavior.
- BIndicate which properties will be used as predictors.
- CIndicate which response values will be used to indicate positive behavior.
- DIndicate the output properties.
22By default which property is set by an adaptive model component? (Choose One)
- ApyEvidence
- BpyPropensity
- CpyPerformance
- DpyPrediction
23What is the propensity of an adaptive model before it has collected any data? (Choose One)
- A0
- B0.5
- C1
- D50
24What is the performance of an adaptive model if it CANNOT differentiate interested customers from not interested customers better than random selection? (Choose One)
- A0
- B0.5
- C1
- D50
25The _______ field does not appear in the adaptive model landing page. (Choose One)
- APerformance of the model
- BPropensity
- CNumber of Responses
- DName of the model
26A solid blue line between two strategy components A and B indicates: (Choose One)
- AThere are only solid black lines used in a strategy.
- BAn optional execution path for a strategy.
- CA property defined in A is used by B.
- DThere is an error in the strategy connector between A and B.
27The Interaction History component enables the strategy to determine if the offer has been made before or not.
- AVerdadeiro
- BFalso
28To enable the strategy to access the interaction history associated with a proposition, we must always add the Interaction History component.
- AVerdadeiro
- BFalso
29Which interaction history property indicates the result of the interaction? (Choose One)
- ApyResult
- BpyOutcome
- CpyResponse
- DpyConclusion
30The most efficient method to retrieve the last 60 days of interaction history is to: (Choose One)
- AUse the Group By component as it cannot be done in the Interaction History component.
- BAdd a date filter to the Interaction History component.
- CDeclare the date property (pyStamp) in the Interaction History and use it in the Filter component.
- DUpdate Interaction History component to fetch the last 60 days.
31In simulation, the interaction rule is used to define the: (Choose One)
- ASource of Interaction History
Report Definition - BReport Definition
- CVisual Business Director View
- DStrategy to be used
- ASource of Interaction History
32Following the execution of simulation, the results can be written to: (Choose Four)
- AInteraction History
- BVisual Business Director
- CClipboard
- DFile
- EDatabase.
33Which of the following is NOT a dimension in Visual Business Director? (Choose One)
- AApplication
- BVolume
- COperator
- DDirection
34We can use Visual Business Director to A/B test two strategies.
- AVerdadeiro
- BFalso
35Which of the statements is true when describing simulation? (Choose One)
- AWe must use the same interaction rule to compare simulations.
- BThe only way to evaluate the results of the simulation is to examine Proposition Distribution reports.
- CThe simulation must have ‘Resolved-Ready’ status before it can be executed.
- DThe simulation with the ‘Resolved-Completed’ status can be re-executed.
36Which of the following landing pages is used to define propositions? (Choose One)
- AProposition Definition
- BDecisioning Hierarchy
- CProposition Data
- DInfrastructure
- EProposition Hierarchy
37To access the customer property Age in the filter component you have used the _____ construct. (Choose One)
- AProposition.Age
- B.Age
- CPrimary.Age
- DCustomer.Age
38You use the Interaction History component to retrieve history ________. (Choose One)
- Afor a specific proposition
- Bfor all customers
- Cfor a specific group of propositions
- Dfor a specific customer
39In the Decisioning Analytics group we can find the Adaptive Model, Predictive Model, and _______ (Choose One)
- AFilter Model
- BDecisioning Table
- CPrioritization Model
- DScorecard Model
40To randomly select between two or more propositions we use a ______ component. (Choose One)
- ASwitch
- BPrioritization
- CFilter
- DChampion Challenger
41Which property is always set by an Adaptive Model? (Choose One)
- ApyResult
- BpyBehaviour
- CpyEvidence
- DpyPropensity
- EpyPerformance
42To check if a proposition previously was accepted, you use the following expression: (Choose One)
- ApyResult = “Accept”
- BpyOutcome = “Accept”
- CpyBehaviour = “Accept”
- DpyPropenstity > 0
43The data transform defined under the Auto Run tab will be invoked when a strategy is saved.
- AVerdadeiro
- BFalso
44When building an Adaptive Model, which of the following statements is true? (Choose One)
- AAn adaptive model must define values for negative and positive outcomes.
- BAdaptive models are only available to strategies if sufficient evidence is captured
- CYou can only associate one value denoting Negative outcome
- DThe predictor type can be one of Numeric, Symbolic or Boolean
45To change the strategy executed during the simulation run we must? (Choose One)
- AChange the interaction rule
- BUpdate the simulation data flow
- CChange the report definition
- DChange the strategy on the simulation landing page
46The Next-Best-Action strategy _______.
- Acan only present top 3 offers
- Bcan present all available offers
- Calways presents all available offers
- Dcan only present the top offer
47Which are landing pages we associate with Pega Decision Management? (Choose Four)
- ADecisions
- BImport
- CPredictive Analytics
- DStrategy
- EInfrastructure
- FMonitoring
48New 5 rule types at Pega Decision Manager
- AStrategy
- BScorecards
- CInteraction rule
- DPredictive Model
- EAdaptive Model
- FDecision Table
- GDecision Tree
- HMap value
- IBusiness Rule
- JDecision Analytics
49Which of the following are the core services of Pega Decision Management?
- AInteraction Service
- BInteraction History
- CRule Decision Manager
- DPredictive Decision Manager
- EAdaptive Decision Manager
- FVisual Business Director
50Decision components are grouped into categories. Which category contains the Filter component?
- APriority
- BSelectioArbitrationn
- CArbitration
- DBusiness Rules
51Which is a decisioning specific flow shape? (Choose two)
- ARun Interaction
- BRun Strategy
- CDecision
- DUtility
- ESubprocess
52Which decision rules can a Decision flows shape invoke? (Choose two)
- ADecision Table
- BScorecard
- CStrategy
- DAdaptive Model
- EPredictive Model
53When invoking a decision strategy as part of the business process, where is the decision strategy defined?
- AInteraction rule
- BStart shape
- CRun Interaction flow shape
- DDecision flow shape
54Which component makes the propositions accessible to a strategy?
- AProposition Data
- BData Import
- COffer Data
- DProposition Import
55Where are the propositions defined?
- AIn a Decision Data rule
- BIn Visual Business Director
- CIn a strategy
- DOn the Decision Data landing page
56If a retention strategy is defined under 'Service' issue then it can access properties: (Choose Two)
- AAs defined at the ‘Sales’ issue and ‘Retention’ group level.
- BAs defined at the ‘All Strategies’ level
- CAs defined at the ‘Service’ issue level
- DAs defined at the ‘Sales’ issue level
- EAs defined in the interaction scope
57Which of the following is a valid proposition? (Choose Three)
- AA home insurance bundle shown on the website to people looking for a mortgage
- BA case opened to track and fulfill the change in customer’s home address
- CA complaint booking on wrong billing reported by a customer
- DA message on the call center agent’s screen to redirect the customer call to the collections department
- EA new Handset offered to Paymothly customers
58Which is a standard interaction history report?
- AReject Rate by Proposition Group
- BList of propositions available to the system
- CVolume by Group
- DAccept Rate by Proposition Group
59Which of the following statements are false when using Auto-Run results? (Choose Three)
- AIt enables the validation of intermediate strategy execution steps.
- BIt enables to explore the property values of any of the decision components
- CThe property values are only updated when a strategy is checked-in
- DIt enables to explore the property values of only the proposition components
- EWe must define a data transform before executing the strategy
60Which of these decision components are part of the Arbitration group? (Choose Two)
- APrioritization
- BContact Filter
- CSwitch
- DGroup by
- EFilter by
- FFilter
61The Champion Challenger decision component can be found in the ________ category.
- AEnrichment
- BImport
- CBusiness Rules
- DArbitration
- EAggregation
- FSelection
62In order to use a new strategy in the Top Offers process we:
- AUpdate the Decision flow shape in the Top Offer process
- BUpdate the interaction rule to point at a new strategy
- CUpdate the Select Strategy flow shape in the Top Offer process
- DNeed to update the process to access the new strategy
63When is the strategy executed?
- AWhen we select the Results component
- BEach time a strategy is saved
- CEach time a component is updated
- DWhen we select “Save and Run” during strategy testing
64Three things need to be done to configure an adaptive model record. Which? (Choose Three)
- AIndicate which customer response values will be used to indicate positive behavior
- BIndicate which customer properties will be used as predictors
- CIndicate the output properties
- DIndicate which customer response values will be used to indicate negative behavior
65Which strategy property is set by the adaptive model component in a strategy?
- ApyEvidence
- BpyPropensity
- CpyPerformance
- DpyPrediction
66What is the propensity of an adaptive model before it has collected any data?
- A0.5
- B0
- C1
- D100
- E50
67When are adaptive model instances created?
- AWhen the Adaptive Model component is added to the strategy
- BWhen the strategy containing the Adaptive Model component is executed
- CWhen the adaptive model record is defined
- DWhen the strategy is saved
68Which values can be found on the Adaptive Model Management landing page? (Choose Two)
- APerformance
- BNumber of Proposition Accepts
- CModel Propensity
- DNumber of Responses
- EList of Predictors
69What is the meaning of a dotted line between two decision components?
- AThere are only solid lines in a strategy.
- BThere is an error
- CA property defined in one is referenced by the other
- DAn optional execution path for a strategy
70What can we do to access the interaction history of a proposition? (Choose Two)
- AEnable interaction history in the Proposition Data component
- BEnable the interaction history strategy property
- CNothing, the interaction history is always available
- DUse the Interaction History component
- EUse a Data import component to import interaction history
71What is the purpose of the Interaction History component?
- ATo determine if a proposition has been offered before.
- BTo verify if the customer is eligible for an offer
- CTo determine which proposition are available for selection
- DTo retrieve proposition properties
72Which strategy property holds the result of a customer interaction?
- ApyConclusion
- BpyOutcome
- CpyResult
- DpxSegment
73 In a simulation configuration, the interaction rule is used to define the:
- AStrategy to be used
- BReport Definition
- CSource of Interaction History
- DThe Visual Business Director data source to read from
74Simulation results can be written to: (Choose Four)
- AClipboard
- BVisual Business Director
- CFile
- DInteraction History
- EDatabase via SQL
- FDatabase via Class
75Which is a dimension in Visual Business Director? (Choose Two)
- AVolume
- BAccept
- COperator
- DDirection
- EApplication
76What can we do with Visual Business Director?
- AAnalyze results of 3 or more executions
- BWrite results of the simulation to a database table
- CA/B test two strategies
- DExamine the customer distribution
77Which statement is true when describing a simulation?
- AA simulation with status ‘Resolved-Ready’ can be re-executed
- BThe only way to evaluate the results of the simulation is to examine Proposition Distribution report
- CWe must use the same interaction rule to compare simulations
- DA simulation with status ‘Resolved-Completed’ can be re-executed
78What can we use to randomly select between two decision components?
- ASwitch
- BChampion Challenger
- CFilter
- DControl
Informações
- Descrição
- Questions to train CPMC
- Autor
- Elena Briones
- Idioma
- English
- Visualizações
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- Etiquetas
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