LSSBB Practice Exam

Brandis Thornton
Quiz by Brandis Thornton, updated more than 1 year ago
Brandis Thornton
Created by Brandis Thornton almost 4 years ago
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LSSBB Project Management Quiz on LSSBB Practice Exam, created by Brandis Thornton on 30/08/2017.

Resource summary

Question 1

Question
Which of the following tools should be used when a team is generating and prioritizing a list of options that include highly controversial issues?
Answer
  • Brainstorming
  • Affinity diagrams
  • Nominal group technique
  • 5 whys

Question 2

Question
The primary factor in the successful implementation of six sigma is to have
Answer
  • The necessary resources
  • The support and leadership of top management
  • Explicit customer requirements
  • A comprehensive training program

Question 3

Question
Which of the following tools would be most appropriate for collecting data to study the symptoms of a problem?
Answer
  • Check sheet
  • Flow diagram
  • Force-field analysis
  • Activity network diagram

Question 4

Question
Positional, cyclical, and temporal variations are most commonly analyzed in
Answer
  • SPC charts
  • Multi-vari charts
  • Cause and effect diagrams
  • Run charts

Question 5

Question
The most important aspect of functional requirements is that they
Answer
  • Describe a single, measurable performance
  • Describe how a product or service should operate
  • Be traceable to the voice of the customer
  • Provide upper and lower performance limits

Question 6

Question
Which of the following control charts is most appropriate for monitoring the number of defects on different sample sizes?
Answer
  • U
  • Np
  • C
  • P

Question 7

Question
Which of the following is most important in evaluating and understanding design intent?
Answer
  • Identifying the functional requirement
  • Brainstorming failure modes
  • Conducting computer simulations
  • Developing FMEA

Question 8

Question
If a process follows an exponential distribution with a mean of 25, what is the standard deviation for the process?
Answer
  • 0.4
  • 5.0
  • 12.5
  • 25.0

Question 9

Question
Which of the following activities is value-added?
Answer
  • Setup
  • Process
  • Storage
  • Inspection

Question 10

Question
A black belt plans to test the performance of workers before and after training. Which of the following hypothesis tests should be used to determine whether the training actually improved the workers’ performance?
Answer
  • 2-sample z test
  • 2-sample t test
  • Paired t test
  • F test

Question 11

Question
The purpose of using control charts is to
Answer
  • Determine if the process is performing within specifications
  • Evaluate process performance over time
  • Determine how to recreate the process
  • Detect the causes of nonconformities

Question 12

Question
Data being used in the initial set-up of a process are assumed to have a normal distribution. If the nominal (target) is set at the center of the distribution, and the specification limits are set at +/-3 sigma from the center, then Cpk is equal to
Answer
  • -0.25
  • 1.00
  • 1.33
  • 1.67

Question 13

Question
Which of the following is defined as continuous, incremental improvement?
Answer
  • Kanban
  • Kaizen
  • JIT
  • Kaikaku

Question 14

Question
To assess the significance of factors in either a fractional- or a full-factorial experiment structure, a black belt can use
Answer
  • Analysis of variance (ANOVA)
  • Fault tree analysis (FTA)
  • Failure mode and effects analysis (FMEA)
  • Evolutionary operation (EVOP)

Question 15

Question
Which of the following performance measures is most appropriate for evaluating the tangible effects of a six sigma project?
Answer
  • Cycle time
  • Team member absentee rate
  • Employee morale
  • Unsolicited compliments from customers

Question 16

Question
Which of the following is the best way to enhance the long-term availability of a machine?
Answer
  • Machine repair
  • Total productive maintenance
  • Computerized SPC systems
  • Increased operator training

Question 17

Question
Typically, which of the following activities is done earliest in the formation of a project team?
Answer
  • Select the team
  • Identify the objective
  • Identify the sponsor
  • Allocate the resources

Question 18

Question
A black belt is developing a failure mode and effects analysis (FMEA) for the hamburger preparation station in a fast-food restaurant. The following ratings were developed for the low-heat temperature failure mode. Severity = 9 Occurrence = 2 Detection = 1 What is the risk priority number (RPN) for this FMEA?
Answer
  • 4
  • 6
  • 12
  • 18

Question 19

Question
Which of the following statements is true about the theory of constraints?
Answer
  • It views a system in terms of discrete processes.
  • Most constraints are physical.
  • Most constraints are the result of policies.
  • It focuses on continuous improvement.

Question 20

Question
Which of the following describes the 95% CI of a 20% absentee rate in a department with 30 people?
Answer
  • 6-34%
  • 8-32%
  • 13-27%
  • 17-23%

Question 21

Question
A system that delivers products or services at the correct time and in the correct quantities is referred to as
Answer
  • Takt time
  • Kaizen
  • Just-in-time
  • Single-piece flow

Question 22

Question
Poka-yoke is best defined as
Answer
  • Improving machine efficiency
  • Reducing field failures to virtually zero
  • Capturing the voice of the customer
  • Preventing controllable defects

Question 23

Question
A measurement system analysis is designed to assess the statistical properties of
Answer
  • Gage variation
  • Process performance
  • Process stability
  • Engineering tolerances

Question 24

Question
Which of the following best describes a controlled variable whose influence on a response is being studied?
Answer
  • Replicate
  • Version
  • Level
  • Factor

Question 25

Question
For a process, Xbar i= 35.0 and sigma = 5.00. If the subgroup size is n = 5, what is the value for the upper control limit for the process?
Answer
  • 37.24
  • 37.89
  • 41.71
  • 52.50

Question 26

Question
Which of the following tools can be used to identify waste or non-value-added activities?
Answer
  • Force field analysis
  • Pareto analysis
  • Scatter diagram
  • Process map

Question 27

Question
A six sigma project to reduce billing statement expenses has shown the need to hire two additional mailroom clerks. Based on this information, which of the following metrics should be used to measure the financial benefits of the project?
Answer
  • Cost of poor quality
  • Return on investment
  • Net present value
  • Internal rate of return

Question 28

Question
A tree diagram can be used to do which of the following?
Answer
  • Allow a team to identify root causes even when no credible data exist
  • Show a causality relationship
  • Present data from a check sheet
  • Reveal the true level of a problem’s complexity

Question 29

Question
Which of the following terms is used to describe the risk of a type I error in a hypothesis test?
Answer
  • Power
  • Confidence level
  • Level of significance
  • Beta risk

Question 30

Question
Which of the following is a component of a visual factory?
Answer
  • Product specifications
  • Zero defect policies
  • Just-in-time policies
  • Equipment service manuals

Question 31

Question
When sigma = 10, what sample size is needed to specify a 95% CI of +/- 3 units from the mean?
Answer
  • 7
  • 11
  • 32
  • 43

Question 32

Question
A company has installed a system that prevents orders with incorrect information from being forwarded to production scheduling. This is an example of which of the following lean tools?
Answer
  • Standard work
  • Kanban
  • Poka-yoke
  • Visual factory

Question 33

Question
After the major headings of a tree diagram have been broken into greater detail, what is the next step that should be taken?
Answer
  • Assemble the right team
  • Review the diagram for logical flow and completeness
  • Revise the problem statement
  • Choose the tree diagram goal statement

Question 34

Question
A six sigma team has been formed to improve an existing process. Which of the following tools should the team use first to gain a clear understanding of the current process?
Answer
  • Flowchart
  • Pareto chart
  • Process FMEA
  • Latin square DOE

Question 35

Question
Which of the following techniques dramatically shortens changeover times?
Answer
  • Continuous flow
  • Standard work
  • Work in process (WIP)
  • Single minute exchange of dies (SMED)

Question 36

Question
Correction, over-production, inventory, and motion are all examples of
Answer
  • Waste
  • 5S target areas
  • Noise
  • Value-added activities

Question 37

Question
A store uses signs at specific points in its storage area to indicate when products need to be ordered. This product is an example of
Answer
  • Kanban
  • Poka-yoke
  • Checkpoints
  • Hoshin

Question 38

Question
A method that changes data without significantly reducing accuracy or precision is known as
Answer
  • Bias adjustment
  • Statistical efficiency
  • Blocking
  • Coding

Question 39

Question
A company’s accounts payable department is trying to reduce the time between receipt and payment of invoices. If the team has just completed a flowchart of the process and identified the critical steps, which of the following tools should be used next?
Answer
  • Fishbone diagram
  • Scatter diagram
  • Box and whisker plot
  • Histogram

Question 40

Question
When a team consists of five black belts and eight quality engineers, how many unique meetings could be held consisting of one black belt and two quality engineers?
Answer
  • 40
  • 80
  • 140
  • 280

Question 41

Question
The primary reason that most companies implement six sigma is to
Answer
  • Reduce defects
  • Improve processes
  • Improve profit
  • Increase customer satisfaction

Question 42

Question
For consumer products, an increase in the percentage of returned goods most likely equates to an increase in
Answer
  • Product not meeting specifications
  • End-user dissatisfaction
  • Internal reject rates
  • Nonconforming material costs

Question 43

Question
Legal requirements specify that a bottled product must contain at least the volume printed on the label. A bottling company wants to reduce the amount of overfilled bottles. On the basis of the data below, what is the most effective strategy to accomplish this task?
Answer
  • Decrease the target fill volume only
  • Decrease the target fill variation only
  • First decrease the target fill volume, then decrease the target fill variation
  • First decrease the target fill variation, then decrease the target fill volume

Question 44

Question
In measurement system analysis, which of the following pairs of data measures is used to determine total variance?
Answer
  • Process variance and reproducibility
  • Noise system and repeatability
  • Measurement variance and process variance
  • System variance and bias

Question 45

Question
If the number of runs required for a full-factorial experiment is cost-prohibitive, which of the following experiments would have the same number of variables but fewer runs?
Answer
  • Completely randomized factorial
  • Replicated factorial
  • Multilevel factorial
  • Fractional factorial

Question 46

Question
A six sigma team has been chartered to improve the way in which a company takes orders for its products. Which of the following tools should the team use to determine all of the potential pitfalls and the actual defects that occur?
Answer
  • Process failure mode and effects analysis
  • Process map
  • Design for six sigma
  • Supplier input process output control

Question 47

Question
According to Juran, anyone is a customer of a product or service if that person
Answer
  • Purchases it
  • Uses it
  • Is affected by it
  • Produces it

Question 48

Question
In regression analysis, which of the following techniques can be used to reduce the higher-order terms in the model?
Answer
  • Large samples
  • Dummy variables
  • Transformations
  • Blocking

Question 49

Question
Which of the following is the correct formula for DPMO?
Answer
  • D/TOP
  • DPO x 1,000,000
  • D x U x OP
  • DPU/DPO

Question 50

Question
Which of the following will have the most influence on consumers’ perception of quality?
Answer
  • Industry standards
  • Company financial performance
  • Audit results
  • Service and repair policies

Question 51

Question
"Forming, Storming, Norming, and Performing” are terms that describe
Answer
  • Process variation reduction and improving phases
  • Root cause identification and corrective action
  • Stages of team growth
  • Steps of the brainstorming process

Question 52

Question
The following contingency table was developed for an organization. On the basis of this information, what is the expected number of oil changes for Station 1?
Answer
  • 70
  • 76
  • 80
  • 100

Question 53

Question
A change agent is responsible for helping the organization do which of the following?
Answer
  • Overcome fear of the unknown
  • Reorganize departments
  • Determine performance criteria
  • Identify which group is responsible for failures

Question 54

Question
The process of having a six sigma team develop a problem statement helps the team
Answer
  • Agree on key dates associated with completing major project phases
  • Achieve consensus and ownership of the process
  • Determine solutions
  • Determine how often it should meet

Question 55

Question
Which of the following is an element of standard work?
Answer
  • Takt time
  • Product cost
  • Product value
  • Maximum inventory

Question 56

Question
An important aspect of data collection is that the data collector should
Answer
  • Determine the dispersion of the data
  • Know how the data are to be used
  • Use a control chart to analyze the data
  • Use a stratified sampling plan

Question 57

Question
A process produces nonconformity according to a Poisson distribution. If the mean of the nonconformities is 25, what is the SD?
Answer
  • 2.5
  • 5.0
  • 12.5
  • 25.0

Question 58

Question
Which of the following charts plots the mean of a set of values and recalculates the mean with each new value?
Answer
  • Moving range
  • Moving average
  • Xbar and s
  • C

Question 59

Question
Which of the following tools is appropriate to use with multiple criteria requiring a single option to be selected?
Answer
  • Pugh matrix
  • Kano model
  • Hypothesis testing
  • PDCA

Question 60

Question
In order for a problem to be solved correctly, which of the following must occur?
Answer
  • The problem must be defined
  • Relevant data must be gathered
  • The measurement system must be validated
  • The process must be mapped

Question 61

Question
In comparison to a full-factorial design of experiment (DOE), a traditional, one-at-a-time approach will
Answer
  • Miss interactions
  • Gain efficiencies
  • Save time
  • Cost less

Question 62

Question
Which of the following tools is used extensively in quality function deployment (QFD)?
Answer
  • Affinity diagram
  • Matrix diagram
  • Cause and effect diagram
  • Activity network diagram

Question 63

Question
A six sigma team has gathered data for a project proposal and is using the following notations. On the basis of the information above, which of the following is the criteria used to select a project? I = initial investment C = periodic maintenance cost B = benefits to be accrued
Answer
  • B/(I+C)<0
  • B/(I+C)>1
  • B/(I+C)≤1
  • B/(I+C)≤0

Question 64

Question
Which of the following best describes a team that has members with different skills or roles from different areas within the organization?
Answer
  • Self-directed
  • Cross-functional
  • Parallel
  • Process

Question 65

Question
The time for a fail-safe device to trip is thought to be a discrete uniform distribution from 1 to 5 seconds. To test this hypothesis, 100 tests are conducted with results as shown below. On the basis of these data, what are the chi square (X^2) value and the number of degrees of freedom (df)?
Answer
  • 57.5, 4
  • 57.5, 5
  • 1150.0, 4
  • 1150.0, 5

Question 66

Question
Which of the following methods is used to develop an exhaustive list of ideas about a subject?
Answer
  • Benchmarking
  • Brainstorming
  • Goal-setting
  • Problem-solving

Question 67

Question
Which of the following techniques would help increase process stability when the cause of variation is a cluttered work station?
Answer
  • 5S
  • SMED
  • Preventive maintenance
  • Visual factory

Question 68

Question
Benchmarking is difficult to perform on processes that
Answer
  • Can be identified and researched easily
  • Are practiced in many different industries
  • Have a major impact on the success of the business
  • Have not been documented

Question 69

Question
Which of the following tools is commonly used in the define phase of a project?
Answer
  • Affinity diagram
  • Control chart
  • Failure mode and effects analysis
  • Data collection checklist

Question 70

Question
One characteristic of attribute data is that it is always
Answer
  • Continuous
  • Discrete
  • Expensive to collect
  • Read from a scale of measurement

Question 71

Question
Which of the following best describes internal failure costs?
Answer
  • The economic costs associated with a catastrophic failure of an internal subsystem
  • The unavoidable quality system costs associated with the production of any product or service
  • The opposite of external failure costs
  • The costs resulting from a nonconformance detected before a product or service is provided

Question 72

Question
According to Juran, when a major quality improvement project is launched, which of the following describes the desired change in performance level?
Answer
  • Six sigma
  • Continuous
  • Breakthrough
  • Sporadic

Question 73

Question
Which of the following is an important responsibility of a project champion?
Answer
  • Leading the team
  • Documenting the overall progress of the team
  • Allocating resources to support the team
  • Coaching the team on the DMAIC process

Question 74

Question
A black belt would use non-parametric statistical methods when
Answer
  • Knowledge of the underlying distribution of the population is limited
  • The measurement scale is either nominal or ordinal
  • The statistical estimated is required to have higher assurance
  • Management requires substantial statistical analysis prior to implementing

Question 75

Question
For a normal distribution, two SDs on each side of the mean would include what percentage of the total population?
Answer
  • 47%
  • 68%
  • 95%
  • 99%

Question 76

Question
A belt is attempting to improve the soldering on a microprocessor used for a new hand-held device. As a result he should build a list of CTQ characteristics based on
Answer
  • Service benefits
  • Product features
  • Price
  • Size of unit

Question 77

Question
A dairy learned through a LSS project their ice cream products could be stored at a temperature 2 degrees higher than they had historically used. Since their energy costs for ice cream storage costs $6,000 per month per degree of temperature, what was reported as the savings from this LSS project?
Answer
  • $72,000
  • $144,000
  • $432,000
  • $720,000

Question 78

Question
Producing more than is needed by the next step in the process or more than the customer needs is an example of which of the Seven Elements of Waste?
Answer
  • Overproduction
  • Correction (defects)
  • Inventory
  • Motion

Question 79

Question
An FMEA is an important tool for a Black Belt. From the list below select the three items that best describe the benefits obtained from constructing an FMEA.
Answer
  • Predict where/when/how failures may occur
  • Estimate the severity, occurrence, and detection of detects
  • Helps display the procedural order of a process
  • Identify ways in which a process can fail to meet customer requirements

Question 80

Question
The shape of a normal distribution is impacted primarily by
Answer
  • Sample error
  • Mean
  • Data type
  • Variance

Question 81

Question
This depicts a situation where the measurements are
Answer
  • Accurate
  • Precise
  • Accurate and precise
  • Neither accurate nor precise

Question 82

Question
Since 95% of normally distributed data is within +/- 2 SD of the mean, then the probability is ____% that a sample mean is within +/- SD of the population mean.
Answer
  • 30
  • 47.5
  • 75
  • 95

Question 83

Question
After running some statistical tests, a belt found that the p-value was greater than 0.05 which indicated
Answer
  • There is a difference or relationship with at least 95% confidence
  • There is no difference or relationship with at least 95% confidence
  • To reject the null hypothesis with at least 95% confidence
  • To run five more tests to get 95% confidence
  • To change the null hypothesis

Question 84

Question
A wine distributor hypothesizes that sales average $12,000 per month. A sample report of 10 months with a mean of $11,277 was selected. The SD is $3,772. Using an alpha of 5%, is the distributor statistically confident? What are the correct degrees of freedom if doing the t-test?
Answer
  • 1
  • 9
  • 10
  • 11

Question 85

Question
Which two statements are correct for the regression analysis displayed?
Answer
  • The regression analysis based on the p-value is statistically significant at 95% confidence.
  • The independent variable is "tons mined."
  • The regression is statistically insignificant as the R^2 value is <80%
  • The dependent variable is "tons mined."
  • The input "personnel hours" has a significant impact on "tons mined."

Question 86

Question
Which statement is incorrect about the regression?
Answer
  • The dependent variable is the outside temperature
  • The regression is an example of a quadratic equation
  • With at least 95% confidence, we can expect less than 30 customers per hour when the outside temperature is 21 deg C.
  • If the outside temperature was to increase from 20 to 30 deg C, the number of customers per hour should increase by nearly 20.
  • With at least 95% confidence, the retailer would expect less than 10 customers per hour if the temperature outside is less than 5 deg C.
  • If the outside temperature was 30 deg C, with at least 95% confidence we would expect less than 50 customers per hour.

Question 87

Question
Which of the following statement is false of the pareto chart effects diagram output shown by Minitab?
Answer
  • There are 5 factors varied in this experimental effort
  • Factor “B” has the highest effect on the output measured in this experiment
  • Three-way interaction effects have a significant effect on the output
  • Factor “C” has the lowest effect on the output measured in this experiment
  • Two-way interactions and main effects are to be pursued in further trials

Question 88

Question
Which item is the least descriptive of a properly designed control system using the Lean toolbox?
Answer
  • Balanced and consistent work flow across a process
  • Zero inventory of Work in Progress
  • Tidy, organized and maintained office equipment or machinery
  • Labeled inventory areas with control the production of material or services

Question 89

Question
A characteristic of properly executed SPC includes which of the following two answers?
Answer
  • Immediate response to an out of control indication
  • After an action to an out of control indication of violating the 3 sigma limits, the next data point is just within the 3 sigma limits, so another action was taken to further reduce the response
  • Plotting the response from the process at the end of the day and then analyzing for out of control conditions and taking actions if still out of control
  • Creation of Out of Control Action Plans before using an SPC chart in the process

Question 90

Question
90. If unsustained results are the case after project closure, what actions should be taken to recapture the benefits of the Six Sigma project?
Answer
  • Contact the Belt no matter where he/she is
  • Contact the Belt if still in the same process area
  • Reference the Control Plans and key finding in the final report
  • Check to see if the SPC charts are up-to-date

Question 91

Question
Black Belts and Master Black Belts are often tasked with conducting a closed-loop assessment of a Six Sigma methodology or project. This type of formal evaluation is done to ensure that the methodology was followed correctly and to assess its results. The following are questions that are likely asked in this assessment EXCEPT:
Answer
  • What new opportunities developed from this methodology?
  • What are the project’s pro-forma projections?
  • How accurate were the SWOT projections?
  • How were challenges and difficulties assessed?

Question 92

Question
Kaoru Ishikawa worked with other quality professionals such as WE Deming to advance quality management. Among his philosophies was for a company to put quality as its greatest priority and not short term profits. Ishikawa is also credited with the development of
Answer
  • CTQ diagram
  • Kaizen diagram
  • SWOT analysis
  • Cause-and-effect diagram

Question 93

Question
To capture the voice of the customer (VOC), it is important to collect data from a large, representative sample of the target customer base. To collect this data, Six Sigma practitioners can use
Answer
  • Government records
  • Surveys and questionnaires
  • Census data
  • Case studies

Question 94

Question
Design for Test is a design technique that offers a benefit of
Answer
  • Customer satisfaction tests
  • Defect diagnosis
  • Manufacturability
  • Small process variation

Question 95

Question
Richard is promised an amount equal to $10,000 in two years if he keeps his investment with his family’s restaurant. He is offered an annual interest rate of 5%. What is the Net Present Value (NPV) of Richard’s investment?
Answer
  • $9,070
  • $7,090
  • $9,090
  • $3,070

Question 96

Question
In an interrelationship diagraph, a(n) ____ and ______ relationship between two variables is depicted visually.
Answer
  • Internal; external
  • Diversion; conversion
  • Cause; effect
  • Antecedent; precedent

Question 97

Question
Project scope can be limited by the following factors EXCEPT:
Answer
  • Geography
  • Demographics
  • Organizational structures
  • Ten year financial projects

Question 98

Question
The define phase is the first phase of Six Sigma’s DMAIC cycle. If this phase is not planned for and carried out thoroughly, a project may stall and not transition to other phases successfully. Which of the following project statements is well-defined?
Answer
  • Encourage vendors to pay their invoices on time by threatening legal action
  • Improve employee morale by increasing cooperation
  • Reduce the reject rate of service B from 30% to 10% within 2 calendar years
  • Launch a nationwide CEO recruitment campaign

Question 99

Question
A Black Belt practitioner states in a project report that “we are 95% confident that the average age of consumers of product A are between 24 and 28 years.” What does a confidence interval denote?
Answer
  • They are 5% confidence about the average age of the population
  • They are 95% confidence about the average age of the sample
  • They are 5% confidence about the average age of the sample
  • They are 95% confidence about the average age of the population

Question 100

Question
According to the Central Limit Theorem, regardless of the population from which data is drawn, the sample distribution of the mean when sufficiently large is:
Answer
  • Normally distributed
  • Abnormally distributed
  • Skewed towards the outliers
  • Skewed towards the SD

Question 101

Question
A Black Belt practitioner at DuPont Industries uses a process map, SIPOC, in his project. What does the P stand for in this acronym?
Answer
  • Process
  • Product
  • Population
  • Preliminary

Question 102

Question
A Black Belt practitioner constructs a control chart to display a process mean and its outer limits. In the chart above, what does LCL stand for?
Answer
  • Lower cycle length
  • Lower control limit
  • Lower cycle limit
  • Lower control length

Question 103

Question
Process capability (Cp) describes a process, often in a stable manufacturing environment, that leads to the production of a product that conforms to client and design specifications. An ideal process will have a Cp value:
Answer
  • Greater than one
  • Less than one
  • Equal to one
  • Within one SD of the mean

Question 104

Question
Which of the control charts must have at least 20 subgroups of observed values to judge whether a process is in control or not?
Answer
  • R chart
  • C chart
  • P chart
  • Y chart

Question 105

Question
In a simple linear regression line, the rate of change of one variable is measured against another. The resulting equation is listed below. What does the term (b0) stand for?
Answer
  • Intercept
  • Slope
  • Random error term
  • Known error term

Question 106

Question
A Black Belt practitioner is hired to identify a number of Critical to Price factors (CTP) in an effort to streamline and reduce costs associated with manufacturing Product A. The following are CTP factors EXCEPT:
Answer
  • Component costs
  • Assembly costs
  • Shipping costs
  • Loan refinancing costs

Question 107

Question
A Six Sigma practitioner is likely to use advanced quantitative analysis to optimize business or industrial processes. Through process mapping and modeling, the practitioner can match the processes inherent to the project to multiple variables required by requirement or customer needs. This tool is also referred to as the:
Answer
  • Capability-requirement analysis
  • FMEA analysis
  • Capability-complexity analysis
  • C&E analysis

Question 108

Question
Researchers at a car manufacturing plant are conducting a double-blind, controlled study to compare 2 brake systems. What does double-blind mean in this context?
Answer
  • Only blind attendants are used
  • Special types of blinds are used
  • Samples are kept confidential from customers
  • Samples are kept confidential from testers

Question 109

Question
According to a national grocery store chain manager, only 6% of consumers who have surveys mailed to their homes return them filled out completely. What is this type of sampling error called?
Answer
  • Non-response error
  • Non-return error
  • Lazy consumer error
  • Mailing error

Question 110

Question
A company wishes to compare the expected mileage of 8 different types of car tires. Which of the following statistical tests is best suited for the analysis?
Answer
  • Multiple regression
  • ANOVA
  • Paired-difference test
  • Z-test

Question 111

Question
Machines A and B have been showing disparate efficiency and defects per unit rates despite similar variation in quality at purchase time. If the mean squares between the two machines is 250 and the mean squares from each machine is 100, which is the value of FSTAT?
Answer
  • 0.5
  • 5.0
  • 2.5
  • 4.0

Question 112

Question
Adam is a Black Belt practitioner requested to investigate and improve the working relationship between the assembly line manager and unit project manager. Adam discovers that the unit project manager is reluctant to share information with the assembly line manager. This is an example of a(an):
Answer
  • Organizational roadblock
  • Organizational split
  • Inadequate specialization
  • Confusion of frontline roles

Question 113

Question
Richard builds a predictive model based on data collected from the highway gas mileage of a number of brand name tires. The differences between actual data points and predicted ones are referred to as:
Answer
  • Residuals
  • Convergence error
  • Non-response bias
  • Estimators

Question 114

Question
In the manufacturing floor of Quest industries, large white posters are used to signal the need for the line manager to begin quality assurance. What is this concept referred to?
Answer
  • 5S
  • Kanban
  • Poka-yoke
  • Kaizen

Question 115

Question
SMED is a lean manufacturing concept that is used to reduce waste in the manufacturing process. What does the E stand for?
Answer
  • Exchange
  • Error
  • Estimate
  • Expected

Question 116

Question
Google is a company that encourages employee autonomy in decision making and has few hierarchical structures. In this environment, delegation of tasks are encouraged and controls over employee initiatives are loose. What type of organizational structure is this?
Answer
  • Wide
  • Tall
  • Flat
  • Narrow

Question 117

Question
Which of the following steps is NOT a component of the decision making process in business or manufacturing?
Answer
  • Listing alternative courses of action
  • Evaluating the performance of the last project
  • Listing uncertain events
  • Adopting decision criteria

Question 118

Question
Sam’s Technologies, Inc produces computer chips for large medical and technological corporations. To determine the number of defective chips from each batch of inspected products, what type of chart should the managers use?
Answer
  • P chart
  • R chart
  • C chart
  • X chart

Question 119

Question
Dean’s management team is conducting measurements to quantify the manufacture of brakes for a European car company. The Cp value is calculated at greater than 1.33. Which of the following statement is NOT correct about the Cp?
Answer
  • It indicates that the process is capable in the long-term
  • It indicates that process is incapable in the short-term
  • It indicates that the width specifications of the process are unknown
  • It indicates that the width specification of the process are unknown

Question 120

Question
The following are components of Operational Excellent in manufacturing EXCEPT:
Answer
  • Focusing on the needs of the customers
  • Introducing multiple layers of middle management
  • Optimizing current activities
  • Providing employees with continuous training

Question 121

Question
An organization finds that an extra measure of security added to online transactions DID NOT reduce the incidence of identity theft. What is this management concept referred to?
Answer
  • No-value added
  • No-security added
  • Limited effectiveness model
  • Identity theft model

Question 122

Question
Heijunka or production-smoothing is a quality control technique designed to reduce waste in the manufacturing process. How does production-smoothing reduce waste?
Answer
  • Produce intermediate goods at a constant rate
  • Produce non-commercial goods at a constant rate
  • Eliminate undersold goods from the production line
  • Reduce undersold goods from the production line

Question 123

Question
A limitation in Six Sigma implementation is when management offers the methodology:
Answer
  • With the help of trained individuals
  • With adequate support and backing
  • In a few departments in the organization
  • For as long as is necessary to achieve results

Question 124

Question
Which one of the following model is ideal for informal communication?
Answer
  • Water-cooler discussion
  • Presentation
  • Email
  • Group meeting

Question 125

Question
To design for manufacturability, the following methods are introduced EXCEPT:
Answer
  • Standardization and simplification
  • Fewer active parts are used
  • Design alternatives are used
  • Product quality is held above simplicity

Question 126

Question
Which one of the following is an inventive methodology for problem-solving?
Answer
  • BPR
  • TPM
  • TRIZ
  • BMP

Question 127

Question
In George Eckes’ lecture on ten questions regarding Six Sigma, he explains that Six Sigma can be applied to all businesses except those that:
Answer
  • Have annual revenues less than $30 million
  • Do something different every day
  • Have been in existence for less than 1 year
  • Do very little in the way of manual processes

Question 128

Question
A must have requirement is: I – You are not thrilled if the requirement is met II – You are upset if the requirement is not met III – you are thrilled if the requirement is met
Answer
  • I only
  • II only
  • I and II only
  • II and III only

Question 129

Question
Which of the following statements regarding Six Sigma team leadership is true?
Answer
  • A Black Belt typically creates the project charter.
  • A Green Belt is a full-time team lead.
  • A Black Belt leads the team through the DMAIC methodology.
  • A Green Belt leads at least four projects per year.

Question 130

Question
According to Ishikawa, how many years does it take for a quality movement to become “a way of life” in an organization?
Answer
  • 1-2 years
  • 1-3 years
  • 2-5 years
  • 4 years

Question 131

Question
Which of the following statements is true in Six Sigma?
Answer
  • An X-bar, R chart is the best choice to use when one does not have rational subgroups
  • Specifications should be drawn on a control chart so that bad products can be detected
  • Shifts, trends, and points out of control can be determined on the range portion of an X-bar, R chart
  • None of the above

Question 132

Question
Which of the following statements describes a reason why companies find Six Sigma valuable?
Answer
  • Six Sigma provides a customized improvement methodology that can be applied anywhere throughout the business.
  • Six Sigma fundamentally changes how a company improves.
  • Six Sigma makes no overall changes to the quality of the company’s products and services.
  • Six Sigma is a long-term approach to improvement that does not fundamentally change the way a company measures success.

Question 133

Question
Which of the following best describes the Six Sigma philosophy?
Answer
  • Daily activity sustaining continuous improvement in which people do rapid experiments to learn how to eliminate waste in business processes.
  • Regularly scheduled rapid improvement events in which the right people come together to find ways to eliminate waste in business processes and implement their solutions very quickly.
  • Teams working on short-to-medium-term projects, using a standardized methodology to solve problems that directly impact the bottom line, exposing the “hidden factories,” and using statistical methods to drive their decisions.
  • A structured management approach for the entire organization, centered on quality, based on the participation of everyone, and aimed at long-term success through customer satisfaction.

Question 134

Question
Which of the following was one of Shewhart’s contributions to the foundation of the Dix Sigma methodology and tools?
Answer
  • He experimented, identified, and documented the concept of the “Hawthorne effect.”
  • He created and used control charts, and he introduced the concept of statistical quality control.
  • He was the first to describe and define the Six Sigma DMAIC approach to continuous improvement.
  • He first promoted the idea that any process variation from a target value was a loss to society.

Question 135

Question
Which one of the following in the Juran Triology included evaluating actual quality performance?
Answer
  • Quality improvement
  • Quality planning
  • Quality assurance
  • Quality control

Question 136

Question
Business process management is based on the premise of which of the following?
Answer
  • Each process in an organization should be optimized to its own highest level of performance to achieve company goals.
  • Process ownership is delegated to those actually doing the work in a process.
  • Achieving organization goals is often driven by the coordination of a complex system of cross-functional processes.
  • Managing the quality of tangible process outputs is more important than managing the quality of service delivery.

Question 137

Question
Which of the following is an example of sub-optimization of the whole?
Answer
  • Focusing on satisfying customer requirements will necessarily optimize the whole organization.
  • The best way to optimize the whole organization is to optimize its parts either one at a time or using some design of experiments approach.
  • The only way to optimize the whole is for all to sacrifice to work together to produce the best output (products/services) for their customers.
  • Organizational processes are interdependent; the requirements specific to a sub-process may not align with organization objectives.

Question 138

Question
Which of the following statements best describes how Six Sigma and lean tools are applied?
Answer
  • Six Sigma defines the project and quality levels and lean tools identify non-value added waste.
  • Lean tools are only applicable in manufacturing or transactional situations, whereas Six Sigma tools can be used throughout.
  • It is best to apply Six Sigma and lean separately with experts in each discipline working together on projects.
  • Lean tools define the project and quality levels with Six Sigma identifying non-value added waste.

Question 139

Question
There have been many quality management systems developed in the past 100 years. Of the following list, which quality management tool is the most recent addition?
Answer
  • FMEA
  • TQM
  • SPC
  • Balanced scorecard

Question 140

Question
Which of the following is the best reason a company will choose, all else being equal, projects that positively impact profitability?
Answer
  • Profit allows an organization to purchase new machinery to meet increasing demand.
  • High profits in the present guarantee the long-term success of a company.
  • Earning profits allow a company to continue to work toward the goals of management.
  • A company with profits can reward shareholders with quarterly dividends.

Question 141

Question
Which of the following is a reason that market share is a key concern of management?
Answer
  • Increasing market share brings significant additional risk to delivery of existing products and services.
  • Increasing market share may bring economies of scale as fixed costs do not increase in proportion to variable costs.
  • Decreasing market share improves the ratio of fixed costs to variable costs.
  • Market share is a reliable indicator of a product or service’s capability to address management’s needs.

Question 142

Question
Customer satisfaction is primarily driven by which of the following?
Answer
  • Delivering quality and product features that exceed those provided by competitors
  • Capturing customer feedback through multiple methods (eg surveys, complaints, etc)
  • Identifying both the stated and unstated needs of customer segments
  • The ability of a product or service to meet the needs of a user or purchaser

Question 143

Question
Which of the following statements best explains how Six Sigma projects are related to organization goals?
Answer
  • Organizational goals determine the Six Sigma projects that should be executed for all processes of the organization.
  • Project selection criteria should be aligned with the mission of the organization and its related quality, service, and cost goals.
  • Project goals are determined by the process being measured and will necessarily optimize the organization for achieving its goals.
  • Six Sigma projects identify process output measures that are used to establish broader goals for the organization.

Question 144

Question
Which of the following statements best describes why companies find implementing lean to be valuable?
Answer
  • Lean creates value for the organization by systematically identifying and eliminating waste.
  • Lean prevents errors or mistakes from producing waste in the production cycle.
  • Lean ensures that processes operate so that products or services meet or exceed customer requirements.
  • Lean translates customer requirements into technical specification to assure outstanding products or services are produced.

Question 145

Question
Which of the following is most important when developing a series of measurements for an organization?
Answer
  • Identify measurements common to other organizations for benchmarking purposes.
  • Establish process capability Cpk for core processes first.
  • Measure all processes across the organization to surface potential issues.
  • Align measurement priorities with goals and available resources.

Question 146

Question
The typical balanced scorecard measures organizational performance in which of the following categories?
Answer
  • Financial, Output, Process, Input
  • Strategic, Financial, Customer, Learning
  • Supplier, Process, Customer, Financial
  • Financial, Customer, Process, Learning

Question 147

Question
The theory of constraints method starts with which of the following steps?
Answer
  • Start by optimizing all processes in the process chain.
  • Start by identifying the weakest process in the process chain.
  • Start by adjusting the processes to match the weakest process.
  • Start by improving all the slow processes.

Question 148

Question
A process adds value in the value chain if it satisfies which of the following?
Answer
  • It is done right the first time, the customer is willing to pay for it, and it changes the thing in the process.
  • It is done right the first time, the customer is willing to pay for it, and it does not change the thing passing through the process.
  • It is done right the first time, the customer does not care, and it changes the thing in the process.
  • It reduces error, the customer is willing to pay for it, and it changes the thing in the process.

Question 149

Question
Perfection can be achieved in the business process by which of the following?
Answer
  • Conducting a one-time brainstorming session
  • Adding more resources in the process
  • Iteratively and continuously improving the process
  • Having a kaizen blitz session

Question 150

Question
Which process generates excess inventory?
Answer
  • A = C/T: 1 minute
  • B = C/T: 4 minutes

Question 151

Question
Which of the following activities in this process flow diagram are non-value added?
Answer
  • A
  • B
  • C
  • D
  • E

Question 152

Question
Which of the following is an example of a process that can benefit from applying value stream mapping to identify waste in space?
Answer
  • A production unit requires the storage of metal parts awaiting rework on the shop floor.
  • A metal plating process producing excessive scrap parts as a result of a poor maintenance program.
  • A raw materials release process requires the approvals of the purchasing, production, and warehouse managers.
  • A production process that requires moving parts from the warehouse to a staging area, then to the production floor for assembly.

Question 153

Question
During the production of yogurt, line operators collect samples from the milk and test its pH before immediately submitting the results to the quality control laboratory. Laboratory technicians then test the pH, protein content, and viscosity of the milk. Which of the following describes the second pH test performed by the laboratory?
Answer
  • Non-value added
  • Process performance indicator
  • Product release test
  • Quality assurance

Question 154

Question
A green belt is reviewing the raw materials ordering process at a ready-to-eat food processor. She discovers that large quantities of ingredients are ordered and stored at different locations to be used at various steps. A visit to the processing floor shows congested and cluttered space. The green belt creates a value stream map for the process and discusses it with the production manager, who says that buying large quantities is necessary to ensure availability of ingredients. Which of the following should be the focus of the green belt next?
Answer
  • Ensure proper storage conditions of the ingredients
  • Identify and reduce storage space waste on the processing floor
  • Review the purchase agreements with the suppliers for better prices based on ordered quantities
  • Monitor and track expiry dates of ingredients

Question 155

Question
When using the DMADV methodology, in the final phase you should do which of the following?
Answer
  • Verify design performance and its ability to meet customer needs
  • Visit customers to ensure designs are performing as intended
  • Establish metrics to monitor progress of the design
  • Voice all concerns still remaining after the product has been designed

Question 156

Question
The optimize phase in certain DFSS roadmaps most nearly refers to the desire to do which of the following?
Answer
  • Test the design and record information for design improvements
  • Emphasize quality attributes
  • Link design to voice of the customer
  • Balance quality and cost

Question 157

Question
A methodology used to overcome the “Five Sigma Wall” is which of the following?
Answer
  • As-is value stream map
  • DMAIC
  • DFSS
  • The seven basic quality tools

Question 158

Question
The success of a design for Six Sigma program is estimated by which of the following?
Answer
  • Scorecards
  • Process sigma
  • Response surface methods (RSM)
  • Prototype performance

Question 159

Question
Which of the following is a direct benefit of a properly executed FMEA?
Answer
  • Increased safety stock
  • Decreased product functionality and robustness
  • Reduced impact of risks due to defects
  • Increased business process problems

Question 160

Question
The FMEA has the following RPNs. Which item should be addressed first?
Answer
  • Item with RPN of 75
  • Item with RPN of 30
  • Item with RPN of 156
  • Item with RPN of 210

Question 161

Question
Calculate the RPNs and prioritize them for taking actions. A = 8-5-4 B = 6-2-27 C = 3-7-10
Answer
  • A-C-B
  • C-A-B
  • B-C-A
  • A-B-C

Question 162

Question
Calculate the FMEA RPN from the following data: Probability of occurrence = 6 Severity = 4 Detection = 3
Answer
  • Cannot be determined with information provided.
  • 13
  • 27
  • 72

Question 163

Question
Item A has an RPN of 120 with severity of 10, occurrence of 4, and detection of 3. Item B has an RPN of 120, with severity of 5, occurrence of 4, and detection of 6. Both items have the same ranking values and have the highest RPN. Which item will you address first?
Answer
  • Item A because of high severity
  • Item B because of high detection
  • Does not matter which one you pick
  • Ignore both because of same occurrence

Question 164

Question
When working on improving an existing problem or process, which of the following processes would you use?
Answer
  • DFSS
  • DMADV
  • DMAIC
  • SIPOC

Question 165

Question
An improvement team is looking into ways to improve the approval timeline of personal loans at a major bank. Loan applications have to be reviewed and processed by several internal departments. These departments in turn will request feedback and credit reports from various external parties before approving the application. Which of the following tools will help the team in formulating a high level of understanding of the process and its key players?
Answer
  • Matrix diagram
  • SIPOC diagram
  • Relations diagram
  • Prioritization matrix

Question 166

Question
A process that crosses through multiple departments in a company can present challenges for improvement efforts because:
Answer
  • It slows the progression of normal team-building
  • Cross-functional teams dilute the knowledge of the group
  • Management support is more difficult to obtain
  • Two or more areas may think they own the process

Question 167

Question
A process in which a company measures its performance against that of other companies is referred to as:
Answer
  • Re-engineering
  • Shewhart method
  • Ishikawa diagramming
  • Benchmarking

Question 168

Question
What is the biggest benefit of competitive benchmarking?
Answer
  • It is a quick, one-time improvement activity
  • It focuses on the weakest link of a process
  • It monitors large amounts of information for problems and trends
  • It provides opportunities for improvement breakthroughs

Question 169

Question
Standardized national test scores for the schools in the Northwest district show mixed performance for students coming from various schools in the district. As a response to this, many of the schools in Northwest started a forum where they discuss the strengths and weaknesses of their educational methodologies, and share best practices. Which of the following best describes the approach taken by these schools?
Answer
  • Standardization
  • Focus groups
  • Brainstorming
  • Collaborative benchmarking

Question 170

Question
In an effort to streamline their processes, the manager of a dry cleaning chain has developed a SIPOC diagram. Which of the following components would be considered an input to the dry cleaning process?
Answer
  • Detergent and cleaning instructions
  • The washing of the clothes
  • The detergent vendor
  • Clean clothes and invoices

Question 171

Question
A Green Belt is preparing a SIPOC for the purchasing process in a construction company. She interviews the Purchasing Manager, who is concerned that she does not receive accurate and complete purchasing information. This prevents her from processing purchase orders in a timely manner. Which of the following is correct regarding the purchasing information?
Answer
  • The purchasing information is an input to the purchasing process.
  • The purchasing information is outside the scope of SIPOC for this process.
  • The purchasing information is owned by the Purchasing Manager.
  • The purchasing information is an output of the purchasing process.

Question 172

Question
Which of the following tools is useful in providing links between process inputs and outputs?
Answer
  • FMEA chart
  • SIPOC
  • Pareto chart
  • Hypothesis testing

Question 173

Question
A process improvement team is reviewing the purchasing process at a manufacturing site. The project team includes a Green Belt, the Production Manager, the Warehouse Manager, the Purchasing Manager, and three Line Operators. Which of the following is considered a process owner in this case?
Answer
  • The production manager
  • The general manager of the site
  • The warehouse manager
  • The purchasing manager

Question 174

Question
Which of the following is an example of an activity that adds to Cost of Quality?
Answer
  • Addition of safety relief valve to pressure vessels being produced
  • Refining of crude oil to produce high quality unleaded gasoline
  • Regular online updates to anti-virus software
  • An inline pH test of milk before final formulation

Question 175

Question
In order to improve its services, a passport issuing authority started accepting applications for passport renewals through local post offices in remote areas. The post office clerks accept renewal applications, collect supporting documents and fees, and forward completed applications to the passport authority for processing. Which of the following describes the passport authority’s relationship with the post offices?
Answer
  • The post offices are internal customers for the passport authority
  • The passport authority is a supplier to the post offices
  • The post offices are external customers for the passport authority
  • The passport authority is an external customer for post offices

Question 176

Question
The final external customer for an automobile manufacturer is
Answer
  • Marketing
  • Corporate management
  • Buyer of the vehicle
  • Dealers

Question 177

Question
Which of the following is the best statement describing the different between an external customer and an internal customer?
Answer
  • Internal customers are within an organization, and external customers receive a product or service from the organization
  • External customers are the purchaser, and internal customers are merchants
  • Internal customers are suppliers, and external customers are employees
  • Both internal and external customers are within the organization

Question 178

Question
Recent sales reports for an online store show steep decline in sales figures. The store sells three main categories of products: smart phones, computers and printers. The store customers are concentrated in four regions: North, South, East, and west. The store performs online surveys for its customers, the data is lumped together and no reasons for decline in sales can be seen. Which of the following tools can help this store in finding patterns in the collected feedback data?
Answer
  • Kano analysis
  • Quality function deployment
  • Stratification
  • Kaizen

Question 179

Question
A soda company is developing a new recipe for grape-flavored soda, and would like to get some feedback on the new product without catching the attention of its competitors. Which of the following would be an appropriate method for collecting consumer feedback?
Answer
  • Product promotions at major sport events
  • Public mail surveys
  • Focus groups
  • Online customer surveys

Question 180

Question
An automobile manufacturer wants to collect field intelligence to address and improve customer satisfaction, customer retention, and customer loyalty. It has 3,000 dealers nationwide. Which of the following will provide the most information at optimum cost?
Answer
  • Develop a statistical sample size and collect the field intelligence from dealers that are well-distributed geographically.
  • Request field intelligence information from all the dealers spread throughout the country.
  • Create detailed survey forms and send it to customers who have purchased their cars in the last year.
  • Use the data from publications like consumer reports and develop strategy to attract and retain customers.

Question 181

Question
A major airline is exploring the potential for expanding its operations into a Midwest city. For this purpose, it commissioned an internal team, and a team of external consultants to collect feedback from customers on their interest in the new route. Which of the following tools can ensure that both teams will collect consistent data?
Answer
  • Control charts
  • Stratification
  • Design of experiments
  • Check sheets

Question 182

Question
An electronics company is working on the design of a new smart phone. The company collected feedback data from its customers on their requirements and expectations on the new phone. Which of the following tools can help the company in integrating customer feedback into the design features of the phone?
Answer
  • Control charts
  • Design of experiments
  • Quality function deployment
  • Stratification

Question 183

Question
A car maker is working on the design of a new sport utility vehicle. Which of the following tools can help the design team in gaining more understanding of their customers' needs?
Answer
  • Kaizen
  • Quality function deployment
  • Check sheets
  • Kano model

Question 184

Question
Which of the following statements is true in describing the house of quality structure?
Answer
  • The left side of the house has the customer needs
  • The right side of the house has design features and technical requirements
  • The foundation contains customer priorities
  • The roof of the house contains the VOC

Question 185

Question
Which of the following represents the primary disadvantage of focusing exclusively on hard-dollar savings when assessing Six Sigma project benefits?
Answer
  • Requires more effort to calculate hard-dollar benefits than other benefits
  • Hard-dollar benefits are not considered to be tangible benefits
  • Hard-dollar benefit reduction does little to reduce "hidden factory" costs
  • Hard-dollar benefits are not a business priority

Question 186

Question
When trying to decide what's in or out of scope for a project, the most likely tool the Green Belt would use is:
Answer
  • Raci chart
  • SIPOC
  • Fishbone diagram
  • Box plot

Question 187

Question
A Six Sigma project team has very limited time with an executive champion in an Analyze phase review. Which of the following tools represents the best combination of quantifiable data and visual display to justify the team's selection of Critical Xs from Potential Xs?
Answer
  • ANOVA table
  • Pareto chart
  • Cause and effect diagram
  • QFD matrix

Question 188

Question
When creating a detailed process map for a plastic molding process, which of the following are necessary process inputs?
Answer
  • Resin material
  • Solid weight
  • Inspection report
  • Part weight

Question 189

Question
The most significant factor to be considered in establishing Six Sigma project metrics is
Answer
  • Customer needs
  • Accuracy of measurement
  • Ease of measurement
  • Project timeline

Question 190

Question
A Six Sigma team is focusing on reducing cycle time for an order. Which of the following best describes consequential metrics?
Answer
  • Unplanned downtime
  • Labor hours/order
  • Frees up storage floor space
  • Number of backlog orders

Question 191

Question
You are a full-time Scrum Master on an agile project team. A team member becomes sick in the middle of a sprint in which release delivery was planned. Which action is most appropriate in this situation?
Answer
  • Ask other team members to work extra hours
  • Deliver what you can within the sprint
  • Start development yourself for the remaining work of the sick team member
  • Ask sick team member to work from home

Question 192

Question
An agile project team decided to use the expert judgment project estimation technique based on three points estimate in an agile environment. Which factors should be considered?
Answer
  • Planning Poker
  • Regression Analysis
  • Best Case, Worst Case and Most Likely Scenarios
  • Lead time, throughout and Work In Process (WIP)

Question 193

Question
A Six Sigma Manager is scheduling and tracking the progress of critical project tasks within a project. Which of the following is most likely to be the best tool he can use?
Answer
  • Critical Path Method
  • Project charter
  • Gantt chart
  • PERT chart

Question 194

Question
For activity X: Optimistic Time = 2 Most Likely Time = 4 Pessimistic Time = 5
Answer
  • 0.25
  • 3.83
  • 0.16
  • 0.50

Question 195

Question
In a PERT chart, activities which may be done in parallel are indicated by which of the following?
Answer
  • Colored lines between activity boxes
  • Identical predecessor step
  • Square activity boxes
  • Dashed arrow between activity boxes

Question 196

Question
A revision in the budget is required due to development since the original budget approval. What does the Six Sigma Manager need to do first?
Answer
  • Conduct budget review
  • Conduct management review
  • Create budget report
  • Create status report

Question 197

Question
A Six Sigma Manager is handling product redesign project. Which feedback forum is best suited to address obstacles encountered by the team?
Answer
  • Status report
  • Customer audit
  • Management review
  • Storyboards

Question 198

Question
Which of the following is a benefit of project risk analysis?
Answer
  • More efforts
  • Fewer project deliverables
  • Greater probability of project success
  • Project completion time delayed

Question 199

Question
Critical equipment breakdown is identified as a risk in the project at the start of the project and risk probability is 4, risk severity is 2, risk cost is $12. Which of the following risk priority number is correct?
Answer
  • 8
  • 3
  • 6
  • 96

Question 200

Question
FMEA is used to do which of the following?
Answer
  • Prove to management that extra resources are required
  • Simulate the time and cost due to failure
  • Indicate estimation of an activity
  • Get an indication of the risk involved in an existing process
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