Admin SF 2

Renato Souza de Almeida
Quiz by Renato Souza de Almeida, updated more than 1 year ago
Renato Souza de Almeida
Created by Renato Souza de Almeida almost 4 years ago
13
1

Description

Salesforce Quiz on Admin SF 2, created by Renato Souza de Almeida on 10/24/2017.

Resource summary

Question 1

Question
The recruiting team at universal containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires. What should an administrator configure to meet this requirement?
Answer
  • Assignment rule
  • Auto-response rule
  • Workflow rule
  • Escalation rule

Question 2

Question
Universal containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? Choose 2 answers
Answer
  • Create custom fields
  • Create a page layout
  • Create a validation rule
  • Create a support processes

Question 3

Question
Which relationship can be selected in a custom report type where Accounts is the primary object and contacts is the related object?
Answer
  • Each account must not have related contacts
  • Each contact must have a related account
  • Each contact may or may not have related account
  • Each account may or may not have related contacts

Question 4

Question
A system administrator at Universal container needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers
Answer
  • Record types and read-only page layouts
  • Workflow approvals
  • Data validation rules
  • Formula fields

Question 5

Question
What can be modified on standard object fields? Choose 3 answers
Answer
  • Picklist values
  • Field type
  • Default text
  • Label
  • Help text

Question 6

Question
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster. How can an administrator meet this request?
Answer
  • Enable chatter feed tracking on opportunities
  • Add sales engineers to accounts teams
  • Add chatter groups to opportunities
  • Add sales engineers to opportunity teams

Question 7

Question
What can a marketing user do using the manage members button on a campaign record? Choose 2 answers
Answer
  • Associate existing contacts with the campaign
  • Associate existing opportunities with the campaign
  • Import new leads and associate them with the campaign
  • Create a custom report including all campaign members

Question 8

Question
The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers
Answer
  • Field-level-security
  • Support processes
  • Record types
  • Permission sets
  • Page layouts

Question 9

Question
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Answer
  • Corporate currency
  • Personnel currency
  • Record currency
  • Active currency

Question 10

Question
Universal containers set the organization-wide default setting for opportunities to private/ Which record will an opportunity pipeline report return?
Answer
  • Opportunities for the entire sales organization regardless of the user running the report
  • Opportunities owned by the user running the report and users below them in the role hierarchy
  • Opportunities owned by the user running the report and users in the same role in the role
  • Opportunities for which the user running the report is also the account owner.
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