Universal containers set the organization-wide default setting for opportunities to private.
Which record will an opportunity pipeline report return?
Opportunities for which the user running the report is also the account owner
Opportunities for the entire sales organization regardless of the user running the report
Opportunities owned by the user running the report and users below them in the role hierarchy
Opportunities owned by the user running the report and users below them in the role
What standard object has a one-to- many relationship with the account object? Choose 3 answers.
Sam is trying to convert a master detail relationship into a lookup relationship, however is not able to do so. What could be the reason?
All records do not have the master relationship field populated
The Master relationship field is marked required on page layout
A roll up summary field exists on the master object
It is not possible to convert master detail to look up relationship
When is validation rules applied when using Salesforce for Outlook?
Every time a record is saved
Every time a user views a record
Every time a record is updated
Every time data is sync with the server
Universal Containers would like to examine their sales by region and country. Therefore they need a sub total at country level, for their Sales Data report. Considering this case, what format should the Sales Data report be?
What should be considered when configuring the lead conversion process? Choose 2 answers
Standard lead fields are automatically converted into account, contact and opportunity fields
Custom Lead fields can be mapped to custom object fields
Custom Lead fields can be mapped to account, contact and opportunity fields
Roll-up Summary Lead Fields can be mapped to custom contact fields.
Sam has written the following validation rule for the custom field ‘Count’ OR(Count__c=0, MOD(Count__c, 2)<>0). What should the error message on this validation rule be set to?
Count must be non a zero even number
Count must be non a zero odd number
Count cannot be non a zero even number
Count cannot be non a zero odd number
Where can the multilingual solution search feature be enabled? Choose 2 answers
Public Knowledge Base
Self Service Portal
Solution Tab Search
When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.
Which privilege can be granted to member of a content library (workspace) without modifying user permissions? Choose 2 answers
Edit a member’s library permissions
Add tags when editing content details
Share content with other users in chatter
Create a new library
In what order does Salesforce process the following rules?
a) Assignment rules
b) Auto response rules
c) Escalation rules
d) Validation rules
e) Workflow rules
A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple tomes and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers
Click Reset Password on the user’s record detail page.
Send an email to user containing the user’s password.
Click Unlock on the user’s record detail page.
Log in as the user and enter a new password.
Which level of access can be set when sharing a document folder with users? Choose 2 answers
UC uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system admin use this meet this requirement?
Roll Up Summary Field.
Workflow Field Update.
Cross Object Formula Field
What does a page layout allow an admin to control?
The Fields users see on detail and edit pages
The fields user see in reports and list views
The record types available to each role and profile
The business process and related picklist value displayed
Which statement about products and price books is true? Choose 2 answers.
A product can have a different list price in different price books.
Price Books that contain assets cannot contain products.
Products without a price are automatically added to the standard price book.
The Standard and list price for a product can be listed in multiple currencies.
What can a marketing user do using the manage members button on a campaign record? Choose 2 answers
Create a custom report including all campaign members
Import new leads and associate them with the campaign
Associate existing opportunities with the campaign
Associate existing contacts with the campaign
“Stock Symbol” is a custom field on the Account object. What is the best way to make this field appear on Contact detail page layout?
Roll up summary field
What is not a capability of the lead object? Choose 2 answers.
Standard or Custom fields can be mapped to fields in Account, Contact and Opportunity objects as part of lead conversion
Leads can be grouped into queues
Leads can be automatically assigned to users or queues
Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opportunity
What of the following field types can be used as an External ID? Choose 2 answers.
Sales reps at UC should not be able to create leads, delete their own accounts or send mass emails. How can an admin meet these requirements?
Change the OWD default settings
Modify a standard profile
Create a custom profile
Create a sharing rule
If two objects have parent-child relationship, how can a user access the child record from the parent record?
Universal containers wants to capture the invoice number and account credit score for billing cases.
How would an administrator accomplish this? Choose 2 answers
Create a validation rule
Create custom fields
Create a support processes
Create a page layout
What is true regarding assigning approval requests to queues? Choose 2 answer.
Approval requests can be assigned to a queue for any object
Any queue members can approve or reject an approval request
Approval request emails are sent to the queue email address
A queue can be used as a delegated approver
What should a system admin consider when deleting a custom field? Choose 3 answers.
Field used in workflow and assignment rules cannot be deleted.
Fields must be removed from page layouts after being deleted.
Field values should be archived before a field is deleted.
Existing field values must be transferred to a new custom field.
Deleted fields and values can be restored from the recycle bin within 15 days.
The cloud scheduler has which capability? Choose 2 answer
The cloud scheduler allows users to view available meeting times on lead and contact calendars.
Salesforce can automatically propose multiple meeting times base on salesforce user calendars
A custom logo can be added to the meeting request email sent to a contact or lead
The cloud scheduler can be enabled at the user profile level.
Which statement about Chatter post and comments is true? Choose 2 answers
Updates to the Chatter Feed on a record are visible to the users with the access to the record.
Posts to a user’s profile can be made private by clicking the lock icon.
Posts to a user’s profile are hidden from anyone below hat user in the role hierarchy.
Posts made to a user’s profile are visible to all users in the organization.
Global Insurance will use Salesforce to collect lead information from different sources. The information collected about a lead will vary greatly depending on if the lead is interested in life
insurance or business insurance. What features would you suggest to use to configure Salesforce in this situation?
Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required.
However, some users are still able to create a new account record without completing the Industry Field.
What should an administrator do to troubleshoot the issue? Choose 2 answers.
Verify the users have the “Modify All Data” permissions for the account on their profiles.
Verify the field –level security for the Industry field is not set to “Read Only” on the user profiles.
Verify the user have Edit Permission for accounts on their profiles.
Verify the Industry field is sent as required on all the account page layouts assigned to the user’s.
UC needs to use cases to manage both customer support issue and internal change requests.
Which functionality should a system admin use to meet this requirement? Choose 3 answers
What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers
Related Custom Object Records
A sales user at UC has updated the opportunity stage for an opportunity in the pipleline.
What may be the updated as a result of the stage change? Choose 2 answers
Which chart type can be used to display summary vales from 2 different levels of grouping in a report? Choose 2 answers.
Stacked Bar chart
Grouped Line Chart
What is the purpose of service cloud (customer) portal? Choose 2 answers.
To allow partners to access contact records for case collaboration
To provide Web Self Service by exposing Knowledge articles
To share support reports and dashboards with high profile accounts
To allow customer to log and check the status of cases online
While designing your application, you are reviewing the data types that would be suitable for each field. Which data types are valid for custom fields? Choose 2 answers.
Number, Currency and Percent
Checkbox, Picklist and Address
Email, Phone and URL
Text, Radio Button and Date/Time
The recruiting team at universal containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires.
What should an administrator configure to meet this requirement?
UC requires that its Salesforce account data including attachments to be backed up weekly , Which tool should a system admin use to accomplish this?
Account analytic snapshot
Account Report Export
Data Export Service
What can be modified on standard object fields? Choose 3 answers
What setting is controlled by a user’s profile? Choose 3 answers
Feature license assignment
Record type assignment
Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representatives do to ensure the marketing team can access the opportunity?
Manually share the record with the public group
Add the public group to the opportunity team
Add the public group to the case team
Change the opportunity owner to the public group
Which component can be included in a custom home page layout? Choose 3 answers
Trending Chatter Topics
Messages and alerts
Pending approval list
In a service application, different kinds of resources are assigned to jobs. The resource types are phones, vehicles and tools. They share mostly common fields but also have some fields unique to each resource type. How should you represent this in Salesforce?
Create a custom object for each resource type
Create one custom object and use record types
Look for standard objects to use to store the resource data
None of the above
How can a system admin add user to a salesforce organization using Chatter Free? Choose 2 answers
Assign Chatter Free Licenses to existing Salesforce Users
Create users in the org and assign them a chatter free license
Enable invites to allow user to invite others within specified email domains
Assign Chatter Free Licenses to users outside the specified email domain
What user Interface setting must be enabled for users to edit records in a list view? Choose 2 answers
Enhanced Profile List Views
Enhanced Page Layout Editor
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system admin resolve the issue?
Grand the user “Read” profile permissions for the campaign object.
Select the Marketing User Check box in the User record.
Select the “Manage Campaign” profile permissions.
Add the New Button to the page layout using the page layout editor.
A custom object called Sample has a Mater-Detail relationship with the Opportunity object. One opportunity can have one or many related samples. Each sample has fields for Start Date, Estimated End Date and Actual End Date. How would a developer meet this requirement to provide a COUNT of all related samples which are still active (actual End date is not completed?)
Create a Formula field
Create a workflow
Create a Roll-up Summary field
None of the above
The sales operations team at Universal Containers needs to be able to read edit delete and transfer all records owned by sales representatives. How can a system admin meet this requirement?
Add Sales operations users to the default account teams for all sales reps.
Define a role hierarchy where the sales operations role is above the sales reps role.
Create Sharing Rules that give sales operations access to records owned by sales reps.
Manually share all records owned by sales reps with sales operations.
What will occur when a system admin creates a dynamic dashboard?
The data displayed varies based on the user viewing the dashboard
The dashboard components resize based on the device used to view the dashboard
The dashboard automatically sends an email when the underlying data changes
The dashboard refreshes automatically whenever the underlying data changes
Customer Service have no access to opportunities. Due to a new cross selling initiative they need to get access to the opportunity object to create and edit opportunities. How can this be set up?
In user roles
In the opportunity settings
In the datasets of the users
What should an administrator consider when configuring workflow rules? Choose 2 answers
Rules can be evaluated when records are created or edited.
Rule actions can take place immediately or on a specific date.
Rules must be deactivated before using an import wizard
All existing records are evaluated when a new rule is activated
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
The time dependent action will execute on July 30
The time dependent action is put on hold
The Time dependent action will execute on July 23
The time dependent action is automatically removed from the queue.
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster.
How can an administrator meet this request?
Enable chatter feed tracking on opportunities
Add sales engineers to opportunity teams
Add chatter groups to opportunities
Add sales engineers to accounts teamsAdd sales engineers to accounts teams
What is an option when customizing a report? Choose 3 answers
Add a grouping
Add a filter
Add a gauge component
Schedule a refresh time
Universal Systems measures it’s overall business efficiency through a single value called “Customer Stickiness Score”. What is the best way to represent this key value on a managerial dashboard?
There is a requirement when the “Audit” field on an account record is marked as ‘Y’, all audit team members get access to it. An audit team is a collection of senior users from each department, and keeps changing often. What would you recommend to address this need?
Create a sharing rule, and associate it to a Role
Create a sharing rule, and associate it to a Role & Internal Subordinates
Create a sharing rule, and associate it to Public Groups
Not achievable using Sharing Rules
Sam, a Salesforce developer, is trying to limit Contact record visibility using the role hierarchy.
While testing, he is not able to see any data visibility restrictions that should have been imposed by the role hierarchy. What could be a reason? Choose 2 answers.
Sam’s profile has View All Data permission
Sam’s profile has View All permission for Contact object
Sam’s Role has View All Data permission
Sam’s profile does not have role hierarchy permission
A system admin at UC created a new account record type. However, Sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.
The record type has not been activated.
The record type has not been added to the sales user profile.
The record type has not been set as the default record type.
The record type does not have an assigned page layout.
There are two custom objects – A and B, which are in a parent-child relationship. On deleting a record of custom object A, all associated custom object B records are also deleted. Based on the given information, which of the following statements is true?
There is a Lookup field to object A on object B, and it is not required
There is a Lookup field to object B on object A, and it is not required
There is a Lookup field to object A on object B, and it is required
There is a Lookup field to object B on object A, and it is required
The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
Create an email template for each language and an assignment rule to send the appropriate template
Create a single email template and use the translation workbench to translate and send the appropriate template
Create an email template for each language and an auto-response rule to send the appropriate template
Create an email template for each language and a workflow alert to send the appropriate template