ADMIN

Oscar Bartolo
Quiz by Oscar Bartolo, updated more than 1 year ago
Oscar Bartolo
Created by Oscar Bartolo about 3 years ago
1116
9

Description

Quiz on ADMIN, created by Oscar Bartolo on 03/28/2018.

Resource summary

Question 1

Question
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities Which feature should a system administrator use to meet the requirements?
Answer
  • Look-up Field
  • Roll-up summary field
  • Workflow field update
  • Cross-object formula field

Question 2

Question
An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
Answer
  • The time dependent action is automatically removed from the queue
  • The time dependent action is put on hold
  • The time dependent action will execute on July 30.
  • The time dependent action will execute on July 23.

Question 3

Question
Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
Answer
  • Record Types
  • Multi-Select Picklists
  • Page Layouts
  • Roles

Question 4

Question
A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system administrator resolve the issue?
Answer
  • Select the Marketing User checkbox in the user record.
  • Select the “Manage Campaigns” profile permission.
  • Grant the user “Read” profile permission for the campaign.
  • Add the New button to the page layout using the page layout

Question 5

Question
What can an administrator configure for users on the search results? (3 answers)
Answer
  • Filters by which users can narrow down results
  • Objects included in the search
  • Fields being searched on for each object.
  • Number of records displayed for each object.
  • Columns displayed for each object.

Question 6

Question
What user interface setting must be enabled for users to edit records in a list view? (2 answers)
Answer
  • Enhanced lists
  • Enhanced page layout editor
  • Inline editing
  • Enhanced profile list views

Question 7

Question
Sales management at universal containers needs to display the information listed below in each account record - Amount of all closed won opportunities - Amount of all open opportunities Which feature should a system administrator use to meet this requirement?
Answer
  • Calculated columns in the related list
  • Roll-up summary fields
  • Cross-Object formula fields
  • Workflow rules with field updates

Question 8

Question
What type of field allows users to input text, images, and links?
Answer
  • Input area
  • Text and Image area
  • Text area
  • Text area (rich)

Question 9

Question
What should an administrator consider when setting up case feed?
Answer
  • Case feed replaces the standard case detail page by default
  • The Use Case Feed permission is automatically active for all profiles
  • Case feed requires the Service Cloud User feature license
  • Chatter Feed tracking must be enabled for the case object.

Question 10

Question
What type of record access can an administrator grant (2 answers)
Answer
  • Read/Write only
  • Read only
  • Read/Write/Delete
  • Read/Write/Transfer

Question 11

Question
Which statement is true if a custom fiscal year is enabled? (2 answers)
Answer
  • The custom fiscal year automatically updates product schedules.
  • The custom fiscal year must be defined manually
  • The defined custom fiscal year only affects forecasts
  • The custom fiscal year setting CANNOT be disabled

Question 12

Question
A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? (2 answers)
Answer
  • Leads
  • Campaigns
  • Quotas
  • Accounts

Question 13

Question
What must an administrator do when creating a record type?
Answer
  • Create a new page layout for the record type
  • Set the field-level security for the record type
  • Assign the record type to the appropriate profiles
  • Add the record type to the required user records

Question 14

Question
A system administrator at universal containers created a new account record type. However, sales users are unable to select record type when creating new account records. What is a possible reason for this? (2 answers)
Answer
  • The record type does not have an assigned page layout
  • The record type has not been added to the sales user profile
  • The record type has not been set as the default record type
  • The record type has not been activated.

Question 15

Question
How can a sales user relate an opportunity to a campaign? (2 answers)
Answer
  • Use the campaign hierarchy related list on the opportunity.
  • Select the primary campaign source for the opportunity.
  • Use the campaign influence related list on the opportunity.
  • Select the campaign record type when creating the opportunity.

Question 16

Question
What will happen when a user attempts to log in to Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?
Answer
  • The user will not be able to log in at all.
  • The user will be able to log in after the computer is activated.
  • The user will be able to log in without activating the computer.
  • The user will be able to log in after answering the security question.

Question 17

Question
When importing data, what happens if some records do NOT met the data validation criteria?
Answer
  • Import process ignores the data validation criteria
  • Import process aborts when it encounters the first invalid record
  • Import process fails only for the records with invalid data.
  • Import process requires user authorization to import the invalid records

Question 18

Question
What can be modified on standard object fields? (3 answers)
Answer
  • Field type
  • Label
  • Default text
  • Help text
  • Picklist Values

Question 19

Question
What is the purpose of the service cloud (customer) portal? (2 answers)
Answer
  • To share support reports and dashboards with high profile accounts
  • To provide Web self-service by exposing knowledge articles
  • To allow customers to log and check the status cases online
  • To allow partners to access contact records for case collaboration.

Question 20

Question
What are the valid organization-wide default options for the Account Object?
Answer
  • Public Read/Write/Transfer
  • Private
  • No Access
  • Public Read/Write/Delete

Question 21

Question
What standard object has a one-to-many relationship with the account object? (3 answers)
Answer
  • Lead
  • Opportunity
  • Campaign
  • Contact
  • Case

Question 22

Question
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
Answer
  • Set the field to hidden on the user role
  • Remove the field from page layouts
  • Set the field to hidden using field-level security
  • Remove the field from reports and list views

Question 23

Question
What can be done with a workflow field update action? (2 answers)
Answer
  • Change the record type of a record
  • Update the value of a formula field
  • Apply a specific value to a field
  • Update the value of a field on a child object.

Question 24

Question
Universal containers is using a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?
Answer
  • Place the US sales director in a queue with the US sales representative’s
  • Define a role hierarchy where the US sales representatives roll up to the US sales director
  • Give the US sales director read/write/edit/delete object permissions on the profile
  • Define a role hierarchy where the US sales director rolls up to the CEO

Question 25

Question
What permission is set in a user’s profile? (3 answers)
Answer
  • Mass email
  • Marketing user
  • Active
  • Run Reports
  • Object Permissions

Question 26

Question
What setting is controlled by a user’s profile? (3 answers)
Answer
  • Field level security
  • Feature license assignment
  • Record type assignment
  • Locale settings
  • Assigned apps

Question 27

Question
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Answer
  • Read-Only
  • Default On
  • Default Off
  • Tab Hidden

Question 28

Question
A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Answer
  • Create an escalation rule based on the opportunity amount.
  • Create the workflow rule on opportunity object.
  • Create an auto-response rule on the opportunity amount.
  • Create a validation rule that evaluates the account rating

Question 29

Question
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
Answer
  • Add the public group to an opportunity queue.
  • Manually share the record with the public group.
  • Change the opportunity owner to the public group.
  • Add the public group to the opportunity team.

Question 30

Question
What should an administrator consider when configuring workflow rules? (2 answers)
Answer
  • Rules can be evaluated when records are created or edited
  • Rules must be deactivated before using an import wizard
  • All existing records are evaluated when a new rule is activated
  • Rule actions can take place immediately or on a specific date

Question 31

Question
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires What should an administrator configure to meet this requirement?
Answer
  • Assignment rule
  • Workflow rule
  • Auto-Response rule
  • Escalation rule

Question 32

Question
Which statement is true regarding an approval process? (2 answers)
Answer
  • A delegated approver can reassign approval requests
  • An approval action defines the result of record approval or rejection
  • An assignment rule defines the approver for each process step
  • The approval history related list can be used to track the process

Question 33

Question
The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this? (2 answers)
Answer
  • Use chatter files to share presentations.
  • Create opportunity teams for customers.
  • Add customers to libraries.
  • Add customers to private Chatter groups.

Question 34

Question
What should be considered when configuring the lead conversion process? (2 answers)
Answer
  • Standard lead fields are automatically converted into account, contact and opportunity fields
  • Custom Lead fields can be mapped to custom object fields
  • Roll-up Summary Lead Fields can be mapped to custom contact fields
  • Custom Lead fields can be mapped to account, contact and opportunity fields

Question 35

Question
A time dependent action is placed in the work flow queue when the record is created. When will the action be removed from the queue? (2 answers)
Answer
  • When the record no longer matches the rule criteria.
  • When the action is deleted from the workflow queue.
  • When a validation rule is triggered for the record
  • When another record triggers the same workflow rule

Question 36

Question
Universal Containers needs to synchronize data between sales force and an external financial system. How can a system administrator accomplish this?
Answer
  • Use an external ID field to match records between systems
  • Use the excel connector to export records from both systems
  • Use the data loader to match records between the systems
  • Use the data loader to upsert Salesforce records into the financial system

Question 37

Question
A user at Universal container reports an error message when attempting to log in. the administrator checks the user’s login history, but there is no record of the attempted login. What could be cause of this issue?
Answer
  • The user is attempting to log in outside of the profile login range
  • The user is attempting to log in outside of the profile IP
  • The user is attempting to log in with wrong username
  • The user is attempting to log in with wrong password

Question 38

Question
If two objects have a parent child relationship, how can a user access the child record from the parent record?
Answer
  • Lookup field
  • Related list
  • Custom link
  • Child field

Question 39

Question
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Answer
  • Use the lead conversion wizard to select the fields
  • Map custom lead field to the standard lead field
  • Use the data loader to move the custom lead data
  • Map custom lead fields to custom contact fields

Question 40

Question
Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster. How can an administrator meet this requirement?
Answer
  • Add sales engineers to account teams.
  • Add chatter groups to opportunities.
  • Enable chatter Feed Tracking on opportunities.
  • Add sales engineers to opportunity teams.

Question 41

Question
The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used while creating this custom field?
Answer
  • Hierarchical relationship
  • Lookup relationship
  • Formula
  • Lookup Filter

Question 42

Question
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behavior of the application should the user expect?
Answer
  • The user will be logged out and any unsaved work-in-progress will be lost
  • The user will be logged out and any unsaved work-in-progress will be saved
  • The user will be able to continue working and start new sessions
  • The user will be able to continue working, but will be unable to start any new sessions

Question 43

Question
When the multiple currencies feature is enabled, which currency is used as the basics for all currency conversion rates?
Answer
  • Active currency
  • Personal currency
  • Corporate currency
  • Record currency

Question 44

Question
Which Option is available when using the process visualizer? (2 answers)
Answer
  • Share annotated approval process diagrams
  • View approval processes as a flow chart
  • Add approval steps from the process visualizer
  • Edit the criteria used to trigger the approval process

Question 45

Question
A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? (2 answers)
Answer
  • Click reset password on the users record detail page.
  • Send an email to the user containing the user’s password
  • Log in as the user and enter a new password
  • Click unlock on the users record detail page

Question 46

Question
How can knowledge articles be used? (2 answers)
Answer
  • To display Salesforce answers
  • To display Salesforce solutions
  • To display for customer self-service
  • To resolve customer cases

Question 47

Question
Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emails How can an administrator meet these requirements?
Answer
  • Modify a standard profile.
  • Create a custom profile.
  • Change the organization-wide default settings.
  • Create a sharing rule.

Question 48

Question
The marketing team at universal containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can the system administrator automate this process?
Answer
  • Create an email template for each language and an assignment rule to send appropriate template
  • Create an email template for each language and an auto response rule to send appropriate template
  • Create an email template for each language and a workflow alert to send appropriate template
  • Create a single email template and use the translation workbench to translate and send the appropriate template

Question 49

Question
The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?
Answer
  • Ensure the limit of 10 stage values was not exceeded
  • Ensure the new value was marked as active
  • Add the new value to the appropriate record type
  • Add the new value to the appropriate sales process

Question 50

Question
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Answer
  • Modify the standard profile currently shared by both teams
  • Configure field-level security on the new object for the facilities team.
  • Assign the facilities team to a new role in the role hierarchy.
  • Create a custom profile for users on the facilities team.

Question 51

Question
Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group. How should a system administrator meet this requirement? (2 answers)
Answer
  • Create two record types
  • Create two permission sets
  • Create two page layouts
  • Create two sales processes.

Question 52

Question
Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access to all escalated cases?
Answer
  • Create a case escalation rule.
  • Create a case assignment rule.
  • Create a criteria-based sharing rule.
  • Create an ownership-based sharing rule.

Question 53

Question
Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?
Answer
  • Email-to-case
  • Auto-response rule
  • Validation rule
  • Support settings

Question 54

Question
Universal Containers wants to automatically back up all the Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?
Answer
  • Data export service
  • Analytic snapshot
  • Import wizard
  • Scheduled report.

Question 55

Question
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet this requirement? (2 answers)
Answer
  • Create a lookup relationship field on the account object.
  • Add the account related list to the survey page layout.
  • Create a lookup relationship field on the survey object.
  • Add the survey related list to the account page layout.

Question 56

Question
Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issues? (2 answers)
Answer
  • Verify the field-level security for the industry field is not set to “Read Only” on the user profiles.
  • Verify the industry field is set as required on all the account page layouts assigned to the users
  • Verify the users have the “Modify all data” permission for account on their profiles
  • Verify the users have the “Edit” permission for accounts on their profiles

Question 57

Question
What can be transferred from one user to another user during mass transfer of account records? (3 answers)
Answer
  • Closed activities
  • Open cases
  • Closed cases
  • Open activities
  • Related custom object records

Question 58

Question
What does a page layout allow an administrator to control?
Answer
  • The record types available to each role and profile
  • The fields users see on detail and edit pages
  • The business process and related picklist values displayed
  • The fields users see in reports and list views

Question 59

Question
What feature allows a user to group campaigns within a specific marketing program or initiative?
Answer
  • Campaign members
  • Campaign lists
  • Campaign hierarchy
  • Campaign influence

Question 60

Question
What is a method for adding content to Salesforce CRM content? (2 answers)
Answer
  • Attachments
  • Chatter files
  • Libraries
  • Documents

Question 61

Question
What is an option when customizing a report? (3 answers)
Answer
  • Add a filter
  • Summarize fields
  • Schedule a refresh time
  • Add a gauge component
  • Add a grouping

Question 62

Question
What is the purpose of the AppExchange? (2 answers)
Answer
  • Administrators can download and customize pre-built dashboards and reports
  • Customers can share and install apps published by Salesforce partners
  • Support users can install the Salesforce Console for Service customers
  • Partners can download accounts and contacts to collaborate on sales deals

Question 63

Question
What is the purpose of the ideas community? (2 answers)
Answer
  • To invite customers, partners, and employees to submit ideas
  • To comment on and vote for ideas posted by other community members
  • To provide access to articles that answer questions around an idea theme
  • To post customer ideas by logging cases on the Ideas tab of the portal

Question 64

Question
What item appears in a user’s My Unresolved items after synchronization (2 answers)
Answer
  • Contacts not assigned to an account
  • Cases not assigned to a contact
  • Notes not associated to a record
  • Emails not associated to a record.

Question 65

Question
What level of access can be set when sharing a document folder with users? (2 answers)
Answer
  • Read/write/create/delete
  • Read-only
  • Read/write/create
  • Read/write

Question 66

Question
What option is available in when scheduling a dashboard refresh? (2 answers)
Answer
  • Define refresh times for specific dashboard components
  • View and remove a scheduled dashboard refresh
  • Schedule the dashboard to refresh in different time zones
  • Send a refresh notification to users with access to the dashboard.

Question 67

Question
What relationship can be selected in a custom report type where accounts is the primary object and contacts is the related object?
Answer
  • Each account may or may not have related contacts.
  • Each account must have a related account
  • Each contact may or may or may not have a related account.
  • Each account must not have related contacts

Question 68

Question
When can a validation rule be used to prevent invalid data? (3 answers)
Answer
  • When records are edited by a user
  • When records are deleted by a user
  • When records are submitted using web-to-lead
  • When records are imported
  • When records are updated by a workflow rule

Question 69

Question
When using sharing rules, what can records be shared with? (2 answers)
Answer
  • Roles and subordinates
  • Profiles
  • Queues
  • Public Groups

Question 70

Question
Where can the multilingual solution search feature be enabled? (2 answers)
Answer
  • Public knowledge base
  • Solution tab search
  • Self-service portal
  • Salesforce content

Question 71

Question
Which accounts are automatically synchronized on Salesforce classic
Answer
  • Accounts that the users own
  • All recently accessed accounts
  • Accounts selected with the sync button
  • Any account created in the last 30 days

Question 72

Question
Which chart type can be used to display summary values from two different levels of grouping in a report. (2 answers)
Answer
  • Stacked bar chart
  • Funnel chart
  • Donut chart
  • Grouped line chart

Question 73

Question
Which circumstances will prevent a system administrator from deleting a custom field?
Answer
  • The field is part of a field dependency.
  • The field is used in a workflow field update.
  • The field is used in a report.
  • The field is used in a page layout.

Question 74

Question
Which dashboard component can display data from the summary rows of reports? (2 answers)
Answer
  • Chart
  • Metric
  • Table
  • Gauge

Question 75

Question
Which is a feature of Chatter? (3 answers)
Answer
  • Feeds
  • Events
  • Bookmarks
  • Recommendations
  • Notes

Question 76

Question
Which setting can a system administrator enable in the user interface? (2 answers)
Answer
  • Customizable recent tags
  • Printable list views
  • Chatter messenger for specific users
  • Related list hover links

Question 77

Question
Which statement about the products and price books is true? (2 answers)
Answer
  • A product can have a different list price in different price books
  • A standard and list price for product can be listed in multiple currencies
  • Products without a price are automatically added to the standard price book
  • Price Books that contain assets cannot contain products.

Question 78

Question
Which feature license can be assigned to a user record in Salesforce (2 answers)
Answer
  • Knowledge user
  • Opportunity user
  • Service cloud user
  • Console user

Question 79

Question
Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
Answer
  • Use the show filter to filter report results and reduce records returned
  • Move the opportunity reports into each user’s personal reports
  • Update the sharing rules to limit user access to certain opportunity
  • Move the opportunity reports into a folder with restricted access

Question 80

Question
What type of customization can be done on Activities? (Tasks and Events) (3 answers)
Answer
  • Workflow Rules
  • Custom Fields
  • Field Tracking
  • Assignment Rules
  • Validation Rules

Question 81

Question
A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the status change? Choose 2 answers
Answer
  • Sales quota
  • Amount rating
  • Forecast category
  • Probability

Question 82

Question
Which statement about Chatter posts and comments is true? Choose 2 answers
Answer
  • Posts to a user's profile are hidden from anyone below that user in the role hierarchy.
  • Posts made to a user's profile are visible to all users in the organization.
  • Updates to the Chatter feed on a record are only visible to users with access to the record.
  • Posts to a user's profile can be made private by checking the lock icon.

Question 83

Question
Criteria-based sharing rules can be created for which objects? Choose 3 answers
Answer
  • Campaign Members
  • Accounts
  • Contacts
  • Opportunities
  • Users

Question 84

Question
Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers:
Answer
  • Create a new content library
  • Share content with other users in Chatter
  • Edit a member's library permissions
  • Add tags when editing content details

Question 85

Question
How can a system administrator add users to a salesforce organization using Chatter Free? Choose 2 answers
Answer
  • Enable invites to allow users to invite others within specified email domains
  • Create users in the organization and assign them a Chatter Free license
  • Assign Chatter Free license to users outside the specified email domains
  • Assign Chatter Free license to existing Salesforce users

Question 86

Question
What will occur when a system administrator creates a dynamic dashboard?
Answer
  • The data displayed varies based on the user viewing the dashboard
  • The dashboard components resize based on the device users to view the dashboard
  • The dashboard refreshes automatically whenever the underlying data changes
  • The dashboard automatically send an email when the underlying data changes

Question 87

Question
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account´s support plan expires. What should an administrator configure to meet this requirement?
Answer
  • Escalation rule
  • Workflow rule
  • Auto-response rule
  • Assignment rule

Question 88

Question
Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Answer
  • Opportunities owned by the user running the report and users below them in the role hierarchy
  • Opportunities owned by the user running the report and users in the same role in the role hierarchy
  • Opportunities for the entire sales organization regardless of the user running the report
  • Opportunities for which the user running the report is also the account owner

Question 89

Question
The cloud scheduler has which capability? Choose 2 answers
Answer
  • Custom logo can be added to the meeting request email sent to a contact or lead.
  • The cloud scheduler can be enabled at the user profile level
  • The cloud scheduler allows users to view available meeting times on lead and contact calendars
  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

Question 90

Question
What should a system administrator consider when deleting a custom field? Choose 3 answers
Answer
  • Field values should be archived before a field is deleted.
  • Fields must be removed from page layouts after being deleted
  • Field used in workflow and assignment rules cannot be deleted
  • Existing field values must be transferred to a new custom field
  • Deleted fields and values can be restored from the recycle bin within 15 days.

Question 91

Question
Which component can be included in a custom home page layout? Choose 3 answers
Answer
  • Messages and alerts
  • Pending approvals list
  • Trending Chatter topics
  • Analytic Snapshots
  • Dashboard components

Question 92

Question
When are validation rules applied when using Salesforce for Outlook?
Answer
  • Every time a user views a record
  • Every time a record is updated
  • Every time data is synchronized with the server
  • Every time a record is saved

Question 93

Question
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this? Choose 2 answers
Answer
  • Record Types and read-only page layouts
  • Data Validation rules
  • Formula fields
  • Workflow approvals

Question 94

Question
What can a marketing user do using the Manage Members button on a campaign record? Choose 2 answers:
Answer
  • Import new leads and associate them with the campaigns
  • Associate existing contacts with the campaign
  • Associate existing opportunities with the campaign
  • Create a custom report including all campaign members

Question 95

Question
The sales operations team at Universal Containers needs to be able to read, edit, delete, and transfer all records owned by sales representatives. How can a system administrator meet this requirement?
Answer
  • Create sharing rules that give sales operations access to records owned by sales representatives
  • Manually share all records owned by sales representatives with sales operations
  • Add sales operations users to the default accounts team for all sales representatives
  • Define a role hierarchy where the sales operations role is above the sales representative role

Question 96

Question
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? Choose 2 answers
Answer
  • Create a support process
  • Create a validation rule
  • Create a custom field
  • Create a page layout

Question 97

Question
Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions What permissions can a system administrator enable to meet this requirement in the regional sales managers` custom profiles?
Answer
  • “Visible” for the Sales app
  • “Read” for opportunities
  • “View All” for opportunities
  • “View All Data”

Question 98

Question
What can users do with Mobile Lite? Choose 2 answers
Answer
  • View, create, edit, and delete custom objects
  • Search for records that were not previously downloaded to a mobile device
  • View campaigns and manage campaign members
  • View, create, edit, and delete accounts, contacts, and opportunities

Question 99

Question
Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? Choose 3 answers
Answer
  • Validation rules
  • Support processes
  • Record types
  • Page layouts
  • Delegated administration

Question 100

Question
When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers
Answer
  • Queue
  • Case team
  • Contact
  • User

Question 101

Question
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate records?
Answer
  • Merge leads function
  • Validation rules
  • Data loader
  • Import wizard

Question 102

Question
What is a Junction Object?
Answer
  • A Many-to-Many relationship created with two lookup master-detail relationship
  • An object type to connect external web services
  • A standard object
  • A Many-to-Many relationship created with two lookup relationships

Question 103

Question
Which functionality is available when using the data export service? Choose 2 answers
Answer
  • Include the values of formula fields.
  • Include attachments.
  • Schedule a recurring export.
  • Export a subset or records for a given object.

Question 104

Question
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
Answer
  • Account report export
  • Data export service
  • Account analytic snapshot
  • Data loader

Question 105

Question
Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue? Choose 2 answers
Answer
  • Verify the Industry field is set as required on all the account page layouts assigned to the user's profile
  • Verify the users have the "Modify All Data" permission for accounts on their profiles.
  • Verify the users have the "Edit" permission for accounts on their profiles.
  • Verify the field-level security for the Industry field is not set to "Read Only" on the user's profiles.

Question 106

Question
Which statement about Mobile Lite is true? (Choose 2)
Answer
  • It must be enabled by an administrator
  • It is available to customer portal users
  • It is available to users without a mobile license
  • It is available to partner portal users

Question 107

Question
What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users? (Choose 2)
Answer
  • Standard Field labels
  • Tab Colors and Fonts
  • Page Layouts
  • Custom object tab names

Question 108

Question
Which step must a system administrator take before users can use the Salesforce for Outlook client? (Choose 2)
Answer
  • Assign users to Outlook configuration
  • Specify a user's Outlook synchronization folders
  • Select syncing direction and conflict behavior
  • Run a first time synchronization for each user

Question 109

Question
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Answer
  • Mobile Lite configurations can be created for each user
  • Mobile Lite users must have a mobile license assigned to them
  • Mobile Lite provides access to standard objects and dashboards
  • Mobile Lite must be enabled before users can install it

Question 110

Question
Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? (Choose 2)
Answer
  • Opportunity update reminders
  • Big deal alerts
  • Opportunity Escalation Rules
  • Opportunity field history tracking

Question 111

Question
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Answer
  • Specify a default lead owner.
  • Create an escalation rule to route unassigned leads
  • Create a validation rule to route unassigned leads

Question 112

Question
What does the controlling field determine when field dependencies are being created?
Answer
  • The values that appear in the dependent field
  • The dependent fields that appear on a layout
  • The default value populated in the dependent field
  • The field-level security for the dependent field

Question 113

Question
Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Answer
  • Place the US sales director in a queue with the US sales representatives.
  • Define a role hierarchy where the US sales representatives roll up to the US sales director
  • Define a role hierarchy where the US sales director rolls up to the CEO.
  • Give the US sales director read/write/edit/delete object permissions on the profile.

Question 114

Question
What is a capability of the Service Cloud (customer) portal? (2 answers)
Answer
  • Customers can view and edit contacts related to their own accounts.
  • Customers can log, view, edit, and close their own cases.
  • The portal can be customized with corporate branding.
  • The portal and its users can be created without additional licensing.

Question 115

Question
Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request?
Answer
  • Add Chatter groups to opportunities.
  • Enable Chatter Feed Tracking on opportunities.
  • Add sales engineers to account teams
  • Add sales engineers to opportunity teams

Question 116

Question
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet these requirements? Choose 3 answers
Answer
  • Field-level security
  • Page layouts
  • Support processes
  • Permission sets.
  • Record types

Question 117

Question
Which statement about Community experts is true? Choose 2 answers
Answer
  • Community experts are designated by an icon.
  • Community experts can be designated for Salesforce Ideas or Answers.
  • Community experts can delete inappropriate community content.
  • Commuity experts can manage Salesforce Ideas categories.

Question 118

Question
What can an administrator configure for users on the search results page? Choose 3 answers
Answer
  • Filters by which users can narrow down results
  • Objects included in the search
  • Fields being searched on for each object
  • Columns displayed for each object
  • Number of records displayed for each object

Question 119

Question
Which statement about sharing rules is true?
Answer
  • Sharing rules open up access of records
  • Sharing rules are required in public read/write organizations
  • Sharing rules grant delete access to records
  • Sharing rules grant record access to roles and public groups

Question 120

Question
What is a capability of Salesforce Knowledge? (2 answers)
Answer
  • Knowledge allows an organization to share articles with partner portal users
  • Knowledge only allows a single article type across all data categories
  • Knowledge automatically creates a solution for each new article
  • Knowledge uses data categories and roles to make articles visible to the specific users

Question 121

Question
What is affected by changing the default locale setting for an organization?
Answer
  • Language
  • Date fields
  • Currency
  • Time Zone

Question 122

Question
Where can conditional highlightning be used? (2 answers)
Answer
  • Tabular reports
  • Enhanced list views
  • Matrix reports
  • Summary reports

Question 123

Question
A System Admin at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished? (2 answers)
Answer
  • Export opportunities and update using the import wizard
  • Use the similar opportunities to update the opportunities
  • Export opportunities and update using the data loader
  • Create a list view for opportunities and update using inline editing

Question 124

Question
What does a custom report type determine? (2 answers)
Answer
  • The report format of the resulting report
  • The field that can be used as columns when building a report
  • The custom summary formulas displayed in a resulting report
  • The objects that are available when building a report

Question 125

Question
How can a system admin grant users access to dashboards?
Answer
  • Designate running users
  • Create and share data categories
  • Share folders with public groups
  • Share folders with roles

Question 126

Question
What should a system admin consider when setting up a mobile Lite? (2 answers)
Answer
  • It must be enabled for the entire organization
  • It allows access to most custom objects in the organization
  • Only recently-viewed records are synchronized
  • It allows access to all standard objects in the organization

Question 127

Question
A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?
Answer
  • Create a campaign sharing rule to grant access to the user
  • Grant the user deleted aministration rights to campaigns
  • Assign the user to the standard marketing user profile
  • Select the marketing user checkbox on the user record

Question 128

Question
Which data can be highlighted in a report using conditional highlighting? (3 answers)
Answer
  • Date fields
  • Summarized totals
  • Group by field names
  • Summary formulas
  • Grand totals

Question 129

Question
What must a system admin consider when setting up the running user for a dashboard? (2 answers)
Answer
  • The running user becomes the default owner of the dashboard
  • Data access permissions determine what data the users can view in the data sources
  • Only user in the same role as the running user can view the dashboard
  • The running user determines the data displayed in the components of the dashboard

Question 130

Question
When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? (2 answers)
Answer
  • Big deal alerts
  • Chatter groups
  • Simmilar Opportunities
  • Opportunity update reminders

Question 131

Question
Which field type can be used as external ID? (3 answers)
Answer
  • Text field
  • Email field
  • Url field
  • Number field
  • Formula field

Question 132

Question
Universal Containers needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement?
Answer
  • Field-level security
  • Account record types
  • Sharing rules
  • Public groups

Question 133

Question
What action is possible with a workflow task? (2 answers)
Answer
  • A task can be reused in multiple workflow rules
  • A task can be tracked in the activity history
  • A single task can be assigned to multiple users
  • A task can be assigned to a chatter free user

Question 134

Question
What task can a delegated admin perform? (3 answers)
Answer
  • Manage users within specified roles
  • Create new user profiles
  • Reset passwords for all users
  • Log in as a user who has granted login access
  • Manage specified custom objects

Question 135

Question
A system admin at Universal Containers created a custom object to capture custom feedback. How can the admin ensure that user have access to this new object?
Answer
  • Add fields from the feedback object to the account page layout
  • Create a lookup relationship from the account page to the feedback object
  • Assign the feedback page layout to the appropriate user profiles
  • Create a role int he hierarchy to provide user access to the new object

Question 136

Question
Which statement is true regarding the answer community? (2 answers)
Answer
  • Answers can be displayed externally on a customer or partner portal
  • Data categories control access to articles and questions
  • Unanswered questions are automatically escalated to new cases
  • Community experts must be internal salesforce users

Question 137

Question
What is the impact on a user of the Organization level Locale Access?
Answer
  • The default Locale of the user is also set to the new Organization Level locale
  • No Impact on the User as he keeps using his own default Locale
  • From a new session, user will see everything in the New Organization Locale
  • The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale

Question 138

Question
A custom field is made Read only from the Field level security and Required from Page layout. The Field will be:
Answer
  • Throws an error and don't allow to make Read only field Mandatory from page layout
  • Read Only for the User
  • Required for the User
  • User is given a choice in a pop up window

Question 139

Question
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
Answer
  • The lead formula field value can be mapped to a roll up summary field on the account record
  • The lead formula field can be mapped to a formula field on the account record
  • The lead formula field value can be mapped to a standard field on the account record
  • The lead formula field value can be mapped to a number field on the account record

Question 140

Question
Which schedule type can be defined for a product? Choose 2:
Answer
  • Revenue
  • Production
  • Quantity
  • Forecast

Question 141

Question
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
Answer
  • The owner of the case when the rule was triggered
  • The default case owner specified in the assignment or escalation rule
  • The user who created the assignment or escalation rule
  • The automated case user specified in the support settings

Question 142

Question
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?
Answer
  • Reset the password
  • Unlock the user
  • Change the login IP ranges
  • View the login history

Question 143

Question
Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team Members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement?
Answer
  • Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
  • Create a new profile for Retirement sales team members and remove read access to High Wealth account records
  • Set the OWD sharing to public read-only and create a sharing rule to

Question 144

Question
What does Salesforce authenticate before allowing a user to log in through the user interface? (choose 3)
Answer
  • Whether the user's profile has specified business hours
  • Whether the user's profile is API enabled
  • Whether the user's profile has IP address restrictions
  • Whether the user's profile has login hour restrictions
  • Whether the organization has trusted IP addresses

Question 145

Question
Which options are available to a system administrator when managing passwords for Salesforce Users? (choose 3)
Answer
  • Administrators can reset passwords for all users at once
  • Administrators can enforce all numeric password policy
  • Administrators can assign a password to a set of users
  • Administrators can customize the message sent to locked out users
  • Administrators can grant users the password never expires" permission"

Question 146

Question
Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can a system administrator accomplish this?
Answer
  • Enable field history tracking to send an email alert to the account owner
  • Create a workflow rule to send an email alert to the account owner
  • Create an escalation rule to notify the account owner
  • Create an auto-response rule to send an email alert to the account owner

Question 147

Question
A system administrator created a custom object for a recruiting application to track open positions. The administrator needs to give recruiting users the ability to read, create, edit and delete position records. How should the administrator proceed?
Answer
  • Modify a standard profile and enable the custom object permissions
  • Use an existing standard profile that will automatically have the custom object permissions enabled
  • Create a custom profile and enable the custom object permissions
  • Use an existing custom profile that will automatically have the custom object permissions enabled.

Question 148

Question
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities. How can an administrator correct the problem?
Answer
  • Remove all but one record type from the regional sales team profile
  • Check for a validation rule that restricts the visibility of the opportunity stages
  • Assign the relevant record types and sales processes to the regional sales team profile
  • Ensure that regional sales users are routing consumer opportunities to the appropriate approver

Question 149

Question
Which permission is required to convert a lead? (choose 2)
Answer
  • Transfer" access for leads, accounts, contacts and opportunities
  • "Import leads" profile permission
  • "Create" and "Edit" access for leads, accounts, contacts and opportunities
  • "Convert Leads" profile permission

Question 150

Question
When should a system administrator consider using the Salesforce AppExchange? (choose 2)
Answer
  • To find answers to Salesforce application questions
  • When standard Salesforce functionality needs to be extended
  • To submit ideas for Salesforce application enhancements
  • When looking for pre-built custom applications and tools.

Question 151

Question
What action can a user with the standard system administrator profile take? (choose 3)
Answer
  • Access a log of the records a user has viewed
  • Delete user records
  • Reset all user passwords
  • Assign feature licenses to users
  • Define and assign custom profiles to users

Question 152

Question
Which customization option is available for standard fields? (choose 3)
Answer
  • Delete standard fields
  • Edit picklist values for standard fields
  • Change the field type of standard fields
  • Rename standard field labels in the user interface
  • Remove non-required standard fields from a page layout
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