Attitudes and Careers

Description

Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.
Courtney  Edgecombe
Quiz by Courtney Edgecombe , updated more than 1 year ago
Courtney  Edgecombe
Created by Courtney Edgecombe almost 6 years ago
4
0

Resource summary

Question 1

Question
Is the statement correct excellent service causes customers to return
Answer
  • True
  • False

Question 2

Question
Am attitude is the way you react to a situation
Answer
  • True
  • False

Question 3

Question
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
Answer
  • doctor
  • nurse
  • accountant

Question 4

Question
Types of attitudes [blank_start]are[blank_end]
Answer
  • Neutral Negative Positive
  • Neutral Negative
  • Negative Positive
  • Positive Neutral Indifferent

Question 5

Question
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Answer
  • True
  • False

Question 6

Question
Choose the behaviors to avoid
Answer
  • Don’t argue with manager
  • Don’t rationalize
  • Don’t defend
  • Don’t serve uncooked food
  • Be nice to customers
  • Never over promise

Question 7

Question
Choose the personalities of people in the tourism industry
Answer
  • Team player
  • Negative attitudes
  • Be perfect
  • Good communicator
  • Patient
  • Do as told

Question 8

Question
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Answer
  • you
  • way
  • how
  • say

Question 9

Question
Four basic needs of a customers
Answer
  • Coupons
  • Excellent service
  • Feel important
  • Comfort
  • To be understood
  • To feel welcome
  • The need for directions

Question 10

Question
Why do customers complain
Answer
  • They are confused
  • In a bad mood
  • They may just be a complainer
  • Don’t want to be there

Question 11

Question
Why do customers complain
Answer
  • Feelings are hurt
  • Hotel too expensive
  • Don’t like the food they serve
  • May be a complainer

Question 12

Question
Can you give excellent service by only know information
Answer
  • True
  • False
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