15531509
Description
Quiz by MELISSA GOLDING, updated more than 1 year ago
|
Created by MELISSA GOLDING
over 5 years ago
|
|
Question 1
Question
A family just purchased four tickets ($56) upon hearing the visitor next to them is joining at the Duo level and will get free parking too! Now they want to become members, what do you do?
Answer
-
Explain that refunds are handled by the Desk Lead or Supervisor. Ask Sophie or Melissa for help.
-
Apologize, and assert firmly "Sorry. No refunds. No exchanges"
-
Open your drawer and give back the cash amount and proceed with the membership.
Question 2
Question
A guest reserved tickets online and arrived at the Info desk, what are ways to print the tickets.
Answer
-
Ask if they have an order number, email confirmation, member card, or name and search on the Order Details tab.
-
Tell them to head directly to the exhibit.
-
"You did what?" and Yell "SOPHIE!! I NEED HELP!"
-
Go to the product catalog to find the ticket.
Question 3
Question
When adding a cardholder to a household account you must select the ____________ button at the bottom left corner of the screen.
Answer
-
Affiliation
-
Association
-
You don't add the cardholder
-
Fill out a CDS form
Question 4
Question
When do you make an account a household?
Answer
-
When the two cardholders/ constituents live at the same address.
-
When you sell a Duo level membership and above.
-
Any member
-
When members live at different address.
Question 5
Question
What must you do to set your printer when logging into Tessitura?
Answer
-
You must select the gear icon, select null printer, then set the printer to Boca.
-
Choose Boca printer.
-
Leave it as is.
-
Change to Admissions Laser Jet.
Question 6
Question
When editing an address in an existing record what must you do?
Answer
-
Go to the Constituents record, select the "contact details" tab, edit address, and save an inactive copy of old address.
-
Delete old address and add the current address.
-
Edit on the General tab.
-
Fill out a CDS form
Question 7
Question
When you sell an exhibition ticket and a receipt and tickets did not print what do you do?
Answer
-
On your keyboard select keys "Alt > O > L"
-
Panic! grab a post-it and jot down the number of tickets and your initial's.
-
Tell them "Too bad, so sad! Thanks for your donation!"
-
Curse profusely.
Question 8
Question
When accepting a donation for $46 how do you add the contribution?
Answer
-
Go to the Order details tab > Contribution tab > Add at the bottom corner > select annual fund.
-
On quick sale's screen select the $40 contribution button, $5 button, and the $1 button totaling $46.
-
Tell them to drop the donation in the donation box.
-
I don't feel like accepting your donation.
Question 9
Question
What do you do if the temporary membership card is not generating?
Answer
-
Make sure the expiration date of the membership card is set to 00/00/00.
-
Ignore the issue, it will fix itself.
-
Create your own temporary membership card in Microsoft word.
-
Fill out a CDS form.
Question 10
Question
Gift of Memberships need the following to accurately sell the gift.
Answer
-
Collect address, phone, and email from both the gift giver and the recipient for tax purposes.
-
Grab a phone number and collect information on another date.
-
Fill out a CDS form.
-
Tell them to call 1ART.
Want to create your own Quizzes for free with GoConqr? Learn more.