Quiz
Unit 3
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Questions in this quiz (50)
1The MAJOR difference between training and education is that
- Atraining narrows the range of responses while education broadens the range.
- Beducation is more closely related to learning a particular job.
- Ctraining provides more general knowledge.
- Deducation refers more to acquiring specific skills.
2Studies show that the people MOST LIKELY to be chosen to participate in a training program are
- Athose with the lowest skill levels.
- Bthose who have had fewer training opportunities in the past.
- Cthose who are most in need of the training.
- Dthose who have already had the most training.
3According to the systems model of training, criteria for evaluating a training program should be developed
- Aafter the training method has been selected but before the training has been conducted.
- Bafter the training has been completed and the results have been documented.
- Cafter the training objectives have been established but before the training method is selected.
- Dwhile the training program is being conducted and monitored.
4In the ADDIE model of training, the "I" stands for
- Aimplementation.
- Bintention.
- Cinitiative.
- Dinnovation.
5In assessing training needs, an examination of how well employees are performing their jobs and which employees are having trouble is called
- Aan organizational analysis.
- Ban individual analysis.
- Can operational analysis.
- Da task analysis.
6The process of combining a series of stimulus response associations into a complex response pattern is called
- Astimulus generalization.
- Bchaining.
- Cresponse generalization.
- Dshaping.
7
The BEST reward schedule for helping a group of machinists learn to operate new equipment is- Aa fixed interval schedule.
- Ba variable ratio schedule.
- Ca continuous schedule.
- Da fixed ratio schedule.
8The concept in social cognitive theory that behavior is influenced by the environment and personality, and that the environment is likewise influenced by behavior and personality, is called
- Ainverse influence.
- Bdynamic homeostasis.
- Creverse interactionism.
- Dreciprocal determinism.
9Knowledge of results is MOST helpful when
- Ait is summarized showing average rates.
- Bit comes after a series of responses.
- Cit comes immediately after each response.
- Dit simply tells the learners whether they were right or wrong, but not why.
10From which of the following training techniques would you expect to have the highest transfer of training?
- ALecture
- BApprenticeships
- Csensitivity training
- DCase study
11The BEST strategy for reducing the problems of transfer of training is
- Ato have the trainee practice the learning longer in each training session.
- Bto provide more immediate feedback during the training period.
- Cto have the trainee develop an action plan for implementing the new learning.
- Dto lengthen the training time over additional training periods.
12Which explanation for forgetting suggests that new learning interferes with the retention of old learning?
- Aproactive inhibition
- Brepression
- Cretroactive inhibition
- Dmotivated forgetting
13Learning to operate heavy equipment, such as a backhoe or a front-end loader, is primarily a matter of what type of learning?
- Aidea learning
- Bmotor response learning
- Cvalue internalization
- Drote learning
14The three elements of good training objectives are: (a) they are stated in behavioral terms, (b) they specify the conditions, constraints, and time limitations, and (c) they specify
- Athe standards of acceptable performance.
- Bwhat is important to the organization.
- Csocially acceptable activities.
- Dbehaviors that are realistic.
15A trainee learning carpentry or plumbing who learns by working alongside a skilled crafts worker is called:
- Aa novice.
- Ba journeyman.
- Can apprentice.
- Da blue-collar assistant.
16Many colleges and universities have arranged for students to work part-time in a special training program as part of their education. This training is called
- Acoordinated education.
- Bcollege trainee experience.
- Can internship.
- Deducational credits program.
17An off-the-job training technique in which training is presented in a separate training area similar to the actual work area is called _________ training.
- Aartificial
- Bvestibule
- Csimulation
- Dinformal
18Which of the following training strategies should have the GREATEST influence on changing the negative attitudes of a credit manager toward the sales force?
- AWatch a film on how sales people close a sale by encouraging customers to buy on credit.
- BPresent a carefully researched lecture on the need to extend credit to customers.
- CHave the manager play the part of the salesperson in a role play episode.
- DAsk the credit manager to read some specially prepared materials and study them away from the job.
19The MAJOR benefit of using a computer simulation such as a business game in a training program is that
- AIt creates a learning environment that is real rather than artificial.
- BIt produces higher ratings of the training program since business games are fun.
- CIt allows participants to invest small sums with the potential of earning a reasonable profit.
- DIt allows participants to examine the long-term consequences of their decisions.
20The training technique that applies the principles of operant conditioning is
- Arole playing.
- Bcase studies.
- Cprogrammed instruction.
- Dsimulation training.
21An important advantage of on-the-job training is that it
- Aprovides immediate transfer of training.
- Breduces the costs of supervision.
- Callows employees to learn at their own rate without any pressure to produce.
- Dprovides for greater group interaction.
22The MAJOR benefit of off-site training programs is
- Athe training can be provided by outside experts.
- Bthe training facilities are usually more comfortable.
- Cthere is more space for the training to take place.
- Djob-related distractions can be minimized.
23Which of the following illustrates using results as a criteria for evaluating a supervisory training program?
- AAn interpersonal relations rating scale completed by the subordinates of each supervisor
- BA 10-item questionnaire asking the supervisors to evaluate the results of the training
- CA frequency count of how often the supervisors praised or disciplined their subordinates over the next 8 weeks
- DMeasures of turnover, productivity improvement, and grievances in each supervisor's department
24Which of the following is an example of the Hawthorn Effect?
- AEmployees score better on both relevant questions and irrelevant questions.
- BEmployees are randomly assigned to experimental groups but end up with their friends anyway.
- CEmployees' performance on a post-test is influenced by exposure to the pre-test.
- DEmployees work faster because they know that researchers are watching them.
25While a trainer was trying to evaluate the effectiveness of a one-week training program on communication using a pre-test/post-test comparison, an international incident occurred because of a communication breakdown. This confounding event would create a competing explanation referred to in the experimental literature as
- AHawthorne effect.
- Bmaturation.
- Chistory.
- Dinternational bias.
26A method that uses a combination of relevant and irrelevant questions to evaluate how well training increased learning is called
- Aa relevance analysis.
- Ba multiple baseline scheme.
- Can internal referencing strategy.
- Da control group design.
27Which of the following is the BEST research design for evaluating a training program?
- ASolomon Four-Group Design
- Bcase study
- Cpre-test/post-test design using two established groups-one assigned as the experimental group and one as the control group
- Dpre-test/post-test comparison using one group
28In the role transition process of organizational socialization, separation refers to
- Apsychologically abandoning a former role.
- Borganizational turnover.
- Cmarital separation.
- Dchanging to a new organization.
29According to research, what would be the expected consequences of an Army recruiter describing the difficult and unpleasant aspects of Army life along with the exciting and challenging aspects to a group of potential recruits?
- AVery few recruits would want to join, but after they joined they would most likely stay.
- BThe recruits who joined would likely stay longer and just as many would likely choose to join.
- CThe recruits would disbelieve the positive aspects after hearing the negative.
- DVery few recruits would chose to join and they probably wouldn't stay very long.
30Which of the following statements is the BEST definition of a career?
- AThe work-related experiences of people who work in professional or technical occupations
- BThe work-related experiences of everyone, regardless of whether it's paid or nonpaid, in one organization or many organizations
- CThe work-related experiences of those who work in major corporations
- DThe work-related experiences of people who pursue any type of paid employment
31During the establishment career stage, employees strive to
- Amatch their interests and abilities with the demands of a job.
- Bcreate a permanent position within their chosen occupation.
- Cprotect themselves and secure their position within the organization.
- Dsolidify their career choices and secure the ideal job.
32A career development program that consists of developing a sequential series of jobs for a new employee to follow is called
- Acareer pathing.
- Bcareer counseling.
- Csequential positioning.
- Djob posting.
33In the hierarchy of management skills, technical skills are most important for
- Amiddle managers.
- Bexecutives.
- Ctop managers.
- Dsupervisors.
34A training program that focuses on changing a manager's assumptions about the value of openness and feedback and making the manager's behavior congruent with how they think they behave is known as
- ATheory X.
- Bdouble-loop learning.
- Cmanagement awareness.
- Dmanagerial hierarchy.
35Which of the following is a method of instruction expatriate managers receive about cultural differences between countries that help them acquire and practice their new learning?
- ADiversity training
- BCultural assimilator
- CDouble-loop learning
- DAnticipatory socialization
36Which of the following BEST describes the proper role of performance evaluation in the employment exchange?
- APerformance evaluations should be conducted only on managers and used for promotion decisions.
- BOnly those employees who fail to demonstrate that they can be trusted should be evaluated.
- CEmployers should trust employees to perform well and not have to check up on them.
- DAll employees should expect to have their performance evaluated and this information should be used for pay increase and promotion decisions.
37If employees are treated equitably, then all employment decisions regarding hiring, promotion, pay increases, training opportunities, and terminations should be based on
- Asubjective, personal criteria.
- Bthe needs of the employees.
- Cobjective, performance-related criteria.
- Da standard of equality.
38Which of the following is TRUE of the reluctance of supervisors to evaluate employees as either outstanding or very poor?
- AIt results from personal bias.
- BIt is known as the halo effect.
- CIt is known as the central tendency.
- DIt results in ratings inflation.
39Categorizing employees into three categories of high, medium, and low is an illustration of which performance evaluation procedure?
- ARanking
- BClassification
- CForced choice
- DPartitioning
40Using a paired comparison procedure is a method of
- Abehaviorally anchored rating.
- Branking.
- Cgraphic rating scales.
- Dclassification.
41When developing a graphic rating scale the BEST method for selecting the appropriate characteristics is
- Aa survey of work values.
- Ba behavioral profile.
- Cthe critical incidents method.
- Dthe behavioral nomination method.
42The MAJOR difference between a behaviorally-anchored rating scale (BARS) and a behavior observation scale (BOS) is that
- Awith BOS, the evaluator simply records the frequency of behavior without evaluating it.
- Bonly BARS is a behaviorally-based evaluation method.
- Cwith BOS the evaluator uses more categories of effectiveness.
- Donly BARS contains multiple dimensions of performance.
43The atmosphere of a contributions appraisal should be
- Asupportive.
- Bhostile.
- Cconfrontational.
- Dinvalidating.
44A change agent is
- Aa person who resists organizational change.
- Ban expert in diagnosing and changing organizations by applying behavioral science knowledge.
- Cany strategy or tactic that provokes change in an organization.
- Dthe first person in a work group to "unfreeze" and convince his or her colleagues to do the same.
45In organizational behavior research, a paradigm shift refers to
- Ausing a different independent variable in an experiment.
- Breplicating the study on a different sample of people and finding that the results are different.
- Ctaking a lab study into the field to test a theory.
- Da restructuring of the situation with new assumptions and methods of observation.
46If the target of change in an intervention is a dyad, which of the following issues would the change effort MOST LIKELY be directed toward?
- AGroup norms that restrict productivity among an emergency medical team
- BThe mutual expectations between a dentist and a dental assistant
- CThe appropriate span of control for a nursing supervisor
- DAuthority relationships between a supervisor and group members
47What is the MAIN drawback of overcoming resistance to change through a strategy of education and communication?
- ATends to breed suspicion
- BToo expensive
- CTends to be resented by union leaders
- DCan be very time consuming
48In the action research model of organizational development,
- Ainternal rather than external change agents are used.
- Bthe change agent is responsible for generating and monitoring the change strategies.
- Call data are quantitative data that are analyzed statistically.
- Dthe change agent collaborates extensively with the client group in gathering and analyzing data.
49Which organizational development technique has been criticized for possible harmful effects to participants?
- AGrid Organization Development
- BSurvey feedback
- CTeam building
- DSensitivity training
50Which of the following would probably increase rather than decrease the level of conflict between two groups?
- Aexchange members between groups
- Bfind a common enemy
- Chave them participate in joint social activities
- Dengage in competitive events together
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- Unit 3 Quiz on Unit 3, created by Steven Strenkowski on 01/11/2019.
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- Steven Strenkowski
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