Salesforce ADM 201

mito_zgb
Quiz by , created over 4 years ago

A set of QAs for the ADM 201 exam - contains some real exam questions.

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mito_zgb
Created by mito_zgb over 4 years ago
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Question 1

Question
Which is a Salesforce feature licence? (2 answers)
Answer
  • Knowledge user
  • Opportunity user
  • Service user
  • Console user

Question 2

Question
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
Answer
  • User is automatically Logged Out without saving data
  • User keeps working continuously without any issues
  • User is asked in a Popup window if he would like to extend his session
  • User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Question 3

Question
Universal containers is using the same profile for sales and Operations users. The administrator wants to enable access to a custom object for Sales users but not for Operations users. How can he accomplish that?
Answer
  • Customize a standard profile
  • Create a custom profile
  • Permission sets

Question 4

Question
An Administrator mad a field required but there are still records entered without entering the field, what can an administrator check? (2 answers)
Answer
  • Check that the field is required on all page layouts
  • Check that the field is not set as read-only in FLS on some profiles

Question 5

Question
There is an escalation rule on a case to escalate on 30/12. A case is modified to not meet the rule requirement. What will happen?
Answer
  • The rule escalation will be removed from the time based queue
  • The case will escalate on 30/12

Question 6

Question
Which standard objects have a one-to-many relationship with account? (3 answers)
Answer
  • Lead
  • Case
  • Contact
  • Opportunity
  • Campaign

Question 7

Question
An administrator wants to send an automatic reply to all cases submitted via web to case that contain a word “password” or “forgot”. Administrator should create an auto-response rule for web to case.
Answer
  • True
  • False

Question 8

Question
An administrator wants to set up an auto response rule on lead to response in multiple languages. He can do that by creating an email template for every language and create an auto response rule
Answer
  • True
  • False

Question 9

Question
An administrator wants to alert support users when an account support is about to expire. How can he do that?
Answer
  • Auto-response rule
  • Workflow
  • Escalation rule

Question 10

Question
An administrator can not delete a field, why is that?
Answer
  • A field is used in a workflow field update rule
  • A field is used in a report
  • A field is used in page layouts
  • A field is a part of field-dependency

Question 11

Question
An administrator added a value to opportunity stage field, but it is not visible to end users, why is that? A value was not added to a business process
Answer
  • True
  • False

Question 12

Question
An admin added a record type but it is not visible for a user. Why is that? (2 answers)
Answer
  • The record type is not enabled for the profile
  • A record type is inactive

Question 13

Question
An admin gave the user create permissions on campaign object, but a user can not create campaigns why is that? A Marketing user checkbox on user record is not checked
Answer
  • True
  • False

Question 14

Question
Which currency is used for conversion in salesforce?
Answer
  • Record currency
  • User currency
  • Organisation default currency

Question 15

Question
A user entered a wrong password multiple times and his account is locked, what can a manger do?
Answer
  • Send the user his password
  • Log in as a user and reset a password
  • Unlock a user record
  • Reset the users password

Question 16

Question
What must be enabled to enable editing in list views?
Answer
  • Enable enhanced list views
  • Enable inline editing

Question 17

Question
A sharing rule can be used to share a record with what?(2 answers)
Answer
  • Public group
  • Roles & subordinates
  • Profiles
  • Queues

Question 18

Question
An admin wants to give a public group access to a single opportunity record. What can he do?
Answer
  • Use manual record sharing
  • Create a sharing rule

Question 19

Question
An admin wants to hide a field from reports, page layouts, views and search results, what must he do?
Answer
  • Edit Field level security
  • Remove the field from the page layout

Question 20

Question
An admin wants to de-dupe records on import. What tool can he use?
Answer
  • Import wizard
  • Data loader

Question 21

Question
An admin wants to set up a monthly backup. How can he do that?
Answer
  • Data export service
  • Schedule a report
  • Analytic snapshot
  • Import wizard

Question 22

Question
What must an admin take in consideration on lead conversion?(2 answers)
Answer
  • Custom fields can be mapped to account, contact and opportunity custom fields
  • Standard fields are automatically mapped to account, contact and opportunity fields

Question 23

Question
What chart types can use summary report values? (2 answers)
Answer
  • Metric
  • Gauge
  • Chart
  • Table

Question 24

Question
What settings can an admin edit when scheduling a dashboard refresh? (2 answers)
Answer
  • Send a notification to all users following a dashboard
  • Refresh components at different times
  • View and edit refresh time
  • Edit refresh time-zone

Question 25

Question
How can permissions on folders be defined(2 answers)
Answer
  • Read only
  • Read/Write
  • Read/Write/Create
  • Read/Write/Create/Delete

Question 26

Question
What can AppExchange be used for
Answer
  • Install packages from salesforce partners
  • Download dashboards and reports

Question 27

Question
When records are imported, and some don’t pass validation rules, what will happen?
Answer
  • An import will fail for all records
  • An import will stop when it gets to the first record that doesn’t pass validation
  • An error report will be generated for the records not passing validation rules

Question 28

Question
How can a user access salesforce from a mobile phone(2 answers)
Answer
  • Salesforce1 application
  • From a mobile phone browser
  • Use Salesforce connect for mobile

Question 29

Question
What can a user modify for standard fields?(3 answers)
Answer
  • Picklist values
  • Help text
  • Label
  • Default value

Question 30

Question
How can you group campaigns in a certain campaign program? Campaign hierarchy
Answer
  • True
  • False

Question 31

Question
An admin wants to display account credit check field on opportunity record. What can he do? Create a cross-object formula field
Answer
  • True
  • False

Question 32

Question
When you transfer account, what else can you transfer?(3 answers)
Answer
  • Open activities
  • Open cases
  • Closed cases
  • Closed activities
  • Contacts
  • Notes

Question 33

Question
What can be edited on a profile? (3 answers)
Answer
  • Record type access
  • App access
  • Page layout access

Question 34

Question
What can be customized in user interface settings?(2 answers)
Answer
  • Hover links on related records
  • Inline editing

Question 35

Question
Which chart type can show multiple summary values? (2 answers)
Answer
  • Donut
  • Funnel
  • Horizontal bar
  • Line

Question 36

Question
An admin wants to relate a Widget object to an Account and Widgets related to accounts on Account record. What must he do? (2 answers)
Answer
  • Add a lookup field to the Widget object
  • Ad a related list to the Account layout

Question 37

Question
Salesforce CRM Content is used for: (2 answers)
Answer
  • Attachments
  • Document
  • Libraries
  • Notes

Question 38

Question
A workflow rule is created, what must be taken into account?(2 answers)
Answer
  • It will trigger only for newly edited/created records
  • The condition can be modified to fire immediately or after some time

Question 39

Question
A sharing model requires for the opportunity access to be set as public read/write, but some users are complaining that there are too many records in reports. What can an administrator do?
Answer
  • Change organization wide default to private
  • Create a report filter

Question 40

Question
What can be set on activities(tasks and events)? (2 correct)
Answer
  • Workflows
  • Field level security
  • Custom fields

Question 41

Question
Which standard objects have one-to-many relationship with the Account object?
Answer
  • Contact
  • Opportunity
  • Case
  • Lead

Question 42

Question
What can be customized on activities?
Answer
  • Enable Group Tasks
  • Enable Sidebar Calendar Shortcut
  • Enable Creation of Recurring Events
  • Enable Creation of Recurring Tasks
  • Enable Activity Reminders
  • Enable Email Tracking
  • All of above

Question 43

Question
Which are features of Chatter? (pick 3)
Answer
  • Recommend
  • Notes
  • Feed

Question 44

Question
What will appear in My Unresolved Items after syncing items from Outlook to Salesforce?
Answer
  • emails not related to a record
  • contacts not related to a account
  • case not related to a contact

Question 45

Question
What can be customized on standard fields? (pick 3)
Answer
  • default text
  • field type
  • picklist values
  • label
  • help text

Question 46

Question
Can a product have different prices in different pricebooks?
Answer
  • Yes
  • No

Question 47

Question
Validation rules are inforced on data import.
Answer
  • True
  • False

Question 48

Question
Web-to-case - organization wants to send emails on the customer language as a confirmation. How can they enforce that? Auto-response rules
Answer
  • True
  • False

Question 49

Question
What accounts are automatically sincronized when using Salesforce for Outlook? Accounts that the user owns
Answer
  • True
  • False

Question 50

Question
Which feature allows a user to group campaigns within a specific marketing program or initiative? Campaign hierarchy
Answer
  • True
  • False

Question 51

Question
Which dashboard component can display data from the summary rows of reports?
Answer
  • Table
  • Chart
  • Graph

Question 52

Question
A sales user at universal container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
Answer
  • Sales quota
  • Account rating
  • Forecast category
  • Probability

Question 53

Question
Which Setting can a system administrator enable in the user interface? Pick 2
Answer
  • Customizable recent tags
  • Chatter messenger for specific users
  • Printable list views
  • Related list hover links

Question 54

Question
What information does the Company Profile Hold?
Answer
  • Language, Locale, and Time Zone
  • Licenses, Storage and Used Space
  • Fiscal Year
  • Forecasting
  • None of the above

Question 55

Question
Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the year.
Answer
  • True
  • False

Question 56

Question
Where are active currencies located?
Answer
  • Security Control
  • User record (Personal Setup)
  • Company Profile
  • None of the above

Question 57

Question
All the following are Main Setup areas in Salesforce.com EXCEPT?
Answer
  • Personal Setup
  • App Setup
  • Data Setup
  • Administration Setup