Management: COMMUNICATION

Ciara Mooney
Quiz by Ciara Mooney, updated more than 1 year ago
Ciara Mooney
Created by Ciara Mooney about 6 years ago
31
1

Description

LC Business: Unit 3

Resource summary

Question 1

Question
Communication
Answer
  • is the exchange of information between people
  • is good as long as you get your say
  • involves a sender and a receiver
  • must be clear and understood

Question 2

Question
Downward communication involves giving information to someone younger than you.
Answer
  • True
  • False

Question 3

Question
Feedback involves management looking for the opinions of customers or staff
Answer
  • True
  • False

Question 4

Question
An autocratic leader will usually look for feedback
Answer
  • True
  • False

Question 5

Question
Businesses communicate exterally with
Answer
  • Customers
  • Investors
  • Suppliers
  • Society
  • Producers
  • All of the above

Question 6

Question
Upward communication improves staff morale
Answer
  • True
  • False

Question 7

Question
Ann is talking with John from the IT department about the new product line. Ann is finding it difficult to understand what he is talking about because she does not understand some of the technical terms he is using. She is in a rush to the next meeting. John wants to give her all the information so that he doesn't have to reschedule another meeting with her. Ann is too busy to take notes. Check the barriers to communication in the above scenario.
Answer
  • Language
  • Authority
  • Noise
  • Time
  • No record
  • Information Overload

Question 8

Question
A report is an example of visual communication. E.g. Contract of Employment
Answer
  • True
  • False

Question 9

Question
The Treasury of the meeting is responsible for taking the minutes of the meeting.
Answer
  • True
  • False

Question 10

Question
Sales in the company are falling and the manager has to make two redundancies. Select the most appropriate form of communicating this to the employee.
Answer
  • Staff Meeting
  • Memo
  • Letter
  • Face-to-face meeting

Question 11

Question
Computers need a [blank_start]modem[blank_end] to communicate with other computers through the telephone lines
Answer
  • modem

Question 12

Question
Every [blank_start]Public[blank_end] Limited Company must hold a general meeting of all its [blank_start]shareholders[blank_end].
Answer
  • Public
  • shareholders
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