1.01 H&T Quiz

Chad Collins
Quiz by Chad Collins, updated more than 1 year ago
Chad Collins
Created by Chad Collins about 4 years ago
388
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1.01 H&T Quiz
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Resource summary

Question 1

Question
How can a travel agent make a positive impression on clients?
Answer
  • Ask very personal questions
  • Suggest several travel options
  • Focus on many tasks at one time
  • Maintain a professional appearance

Question 2

Question
What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?
Answer
  • Patience and empathy
  • Initiative and indifference
  • Inflexibility and self-confidence
  • Enthusiasm and passive listening

Question 3

Question
What type of behavior involves establishing eye contact with hotel guests?
Answer
  • Vocal
  • Critical
  • Cultural
  • Nonverbal

Question 4

Question
What skill is important for successful professional in the hospitality and tourism industry to possess?
Answer
  • Creativity
  • Delegation
  • Communication
  • Mathematical

Question 5

Question
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?
Answer
  • Interpersonal Skills
  • Favorable ethical traits
  • A positive sales aptitude
  • An appropriate use of humor

Question 6

Question
Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?
Answer
  • Contacting buyers
  • Visiting attractions
  • Working with people
  • Planning conferences

Question 7

Question
Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?
Answer
  • Property supervisor
  • Maintenance manager
  • Front-desk supervisor
  • Housekeeping manager

Question 8

Question
Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?
Answer
  • Wellness Council of America
  • Meeting Professionals International
  • The National Restaurant Association
  • Association for Convention Operations Management
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