When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? Choose 2 answers:
Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team Members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement?
A. Create a new record type for the High Wealth accounts and share the record type with High Wealth team members
B. Create a new profile for Retirement sales team members and remove read access to High Wealth account records
C. Set the OWD sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
D. Set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
Where can conditional highlighting be used? Choose 2 answers:
A. Matrix reports
B. Enhanced List views
C. Summary reports
D. Tabular reports
In Salesforce.com, in which object is Queues not allowed?
D. Custom Object
What are two sources from which Cases can be created?
A. Connect for Outlook
A System administrator wants to restrict the ability for Sales Rep users to create new records with the Platinum Sales record type. What options does he have?
A. Take away the ability for the Sales Rep users to create new records,
B. Update the profile to remove the Platinum Sales record type from the Sales Rep users,
C. Make the record type hidden to all Sales Rep users and then a sharing rule to share it to those that need it,
D. Update the Org Wide Defaults to Private
True or False: A standard reports can be used as a source report for dashboards.
What should a system administrator consider when setting up Mobile Lite? Choose 2 answers:
A. Mobile Lite must be enabled before users can install it
B. Mobile Lite configurations can be created for each user profile
C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite users must have a mobile license assigned to them
What Does a custom report type determine? Choose 2 answers:
A. The report format of the resulting report
B. The custom summary formulas displayed in a resulting report
C. The objects that are available when building a report
D. The fields that can be used as columns when building a report
Among the choices, which cannot be used as a source report for an Analytical Snapshot?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used
True or False: Your complimentary document storage can be used as an additional space when you have exceeded your general storage limit.
What is the purpose of the AppExchange? Choose 2 answers
A. Administrators can download and customize pre-built dashboards and reports
B. Customers can share and install apps published by Salesforce partners
C. Support users can install the Salesforce Console for Service custom app
D. Partners can download accounts and contacts to collaborate on sales deals
True or False: When you delete a product, all related price book entries are also deleted.
True or False: You can create queues on Account records.
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a roll-up summary field on the account record
B. The lead formula field value can be mapped to a number field on the account record
C. The lead formula field value can be mapped to a formula field on the account record
D. The lead formula field value can be mapped to a standard field on the account record
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
A. The owner of the case when the rule was triggered
B. The default case owner specified in the assignment or escalation rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings
In inline editing, field is updated when?
A. Record is updated/saved
B. The return key is pressed once
C. The field is updated/saved
D. None of the Above
Admin added a value to opportunity stage picklist but users cant see it. How can admin address this?
A. make sure value is active
B. make sure value is added appropriate record types
C. record type has no page layout referred
D. make a workflow actions
Which statement about sharing rules is true? Choose 2 answers
A. Sharing rules open up access to records
B. Sharing rules grant record access to roles and public groups
C. Sharing rules are required in public read/write organizations
D. Sharing rules grant read/write or delete access to records.
A system administrator at Company A created a custom object to capture custom feedback. How can the administrator ensure that users have access to this new object?
A. Add fields from the feedback object to the account page layout
B. Create a lookup relationship from the account page to the feedback object
C. Assign the feedback page layout to the appropriate user profiles
D. Create a role in the hierarchy to provide user access to the new object
Which option is available when using the process visualizer? Choose 2
A. Share annotated approval process diagrams
B. Edit the criteria used to trigger the approval process
C. View approval processes as a flow chart
D. Add approval steps from the process visualizer
Why would you not have multi-inline-editing available on a List View?
A. Salesforce does not yet support this feature
B. This feature is only available on Unlimited
C. Because there are multiple record types
D. It is already enabled by default
A system administrator at Company A needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers:
A. Create a list view for opportunities and update using inline editing
B. Use similar opportunities to update the opportunities
C. Export opportunities and update using the import wizard
D. Export opportunities and update using the data loader
True or False: Standard Forecasting can't be used if Custom Fiscal Years are enabled.
Which features of the service cloud console can be customized by the administrator? Select 2 answers.
A. The objects available in the navigation tab
B. The default page layout per object
C. The available record types per object
D. The fields shown in the highlights panel
Which of the following is an example of featured licenses?
A. Offline User
B. Console User
C. Service Console User
D. System User
True or False: Only one campaign can be designated as primary campaign source in opportunity.
An administrator created two picklist fields: Candy manufacturer (Hershey, Mars) and Candy Type (Snickers, Milky Way, Reeces Pieces, M&MS). Is it possible to relate the two field together so that the candy manufacturer field could impact the choices listed in the candy type fields?
A. Yes, the Candy Manufacturer is a dependent picklist, and the Candy Type is a controlling picklist,
B. Yes, the Candy Manufacturer is a controlling picklist and the Candy Type is a dependent picklist,
C. Yes, the Candy Manufacturer is a Master and the Candy Type is the Detail,
D. No, because they are both custom fields
What type of record access can an Administrator grant through sharing rules? Choose 2 answers
B. Read Only
Arthur modifies a record which triggered an immediate workflow action which updates a field on the same record. Which user will be registered on the Last Modified By field of the record?
A. The system administrator
C. The default workflow user
D. This field will not change since the it was changed by the system.
Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the word “forgot” and “password”. What does the administrator need to configure to meet this requirement?
A. Support Settings
B. Auto-response rule
C. Validation rule
Company A set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
A. Opportunities owned by the user running the report and users below them in the role hierarchy
B. Opportunities owned by the user running the report and users in the same role in the role hierarchy
C. Opportunities for the entire sales organization regardless of the user running the report
D. Opportunities for which the user running the report is also the account owner
Sales users has no access to opportunities but admin wants sales users to have access so that they can help X users.
A. Add sales users to opportunity team
B. Add sales users to public groups
C. Add sales users to profile
D. Add sales users to manual sharing
Which privilege can be granted to members of content library (workspace) without modifying user permissions?
Choose 2 answers:
A. Share content with other users in Chatter
B. Create a new content library
C. Add tags when editing content details
D. Edit a member's library permissions
A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A) User is automatically Logged Out
B) User keeps working continuously without any issues
C) User is asked in a Popup window if he would like to extend his session
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
Company A requires that its Salesforce account data including attachments be backed up weekly. Which tool should a system administrator use to accomplish this?
A. Data export service
B. Account report export
C. Data Loader
D. Account analytic snapshot
Which of the following are true when setting up dashboard running user? Select 2 answers.
A. Users may see different data between dashboard components and source reports
B. The running user's access permissions determine the data displayed in the components of the dashboard
C. Dashboards with running users cannot have scheduled refresh
D. The running user becomes the default dashboard owner.
Auto Response rules work on which objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunity
D. Account and Cases
What lead values are transferred to the opportunity upon lead conversion? Select 2 answers.
A. Close Date = Today
B. Opportunity status = Lead status
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in the list
When an existing custom field is modified, which scenario can cause data loss? Select 2 answers.
A. When Field type is changed to or from type Date or Date/Time
B. When Field type is changed to Number from Percent
C. When Field type is changed to Email from Text
D. When Field type is changed to Auto Number from Text
An administrator wants to setup ideas and answers for their organization. What can they use in both of these?
B. Community Expert
D. Sharing Rules
When are the formula fields Re - Calculated?
A. Every 15 minutes
B. Every time they are seen
C. After every DML Operation
D. Admin can set the time of Refresh
Who can add members to a case team? Select 3 answers.
C. Anyone above the record owner in the role hierarchy
D. Any team member
Which are the components of a profile? Select 3 answers.
A. Page Layout
B. Record Type
C. Field Level Security
What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3 answers:
A. Whether the user's profile has IP address restrictions
B. Whether the organization has trusted IP addresses
C. Whether the user's profile has specified business hours
D. Whether the user's profile is API enabled
Workflow Rules consist which of the following components? Select 3 answers.
A. Workflow Task
B. Workflow Outbound Message
C. Workflow Field Updates
D. Workflow Actions
Which of the following statements about Chatter posts and comments are true? Select 2 answers.
A. Posts made to a user's profile are visible to all users in the organization
B. Posts on a user profile are not visible to other users
C. Updates to the Chatter feed on a record are only visible to a user if he has access to the record
D. Post visibility rolls-up via the role hierarchy
In previous versions, Data Loader has been known as? Select 2 answers.
A. AppExchange Data Loader
B. Sforce Data Loader
C. Earth Data Loader
D. Cloud Data Loader
Which of following are Standard SalesForce.com Profiles? Select 3 answers.
A. Marketing User
B. Read Only
C. Contract Manager
Which statement is true regarding a custom field formula?
A. It cannot reference standard, custom, or other objects
B. It can contain formulas up to 4000 characters
C. 4000 characters is the limit on the compiled size of the formula
D. It can contain formulas up to 3900 characters
How can Knowledge articles be used? Choose 2 answers
A. To resolve customer cases
B. To display for customer self-service
C. To display Salesforce Answers
D. To display Salesforce Solutions
Which user is listed in the case history related list for case changes made for assignment and escalation rules?
A. The automated case user specified in the support settings
B. The owner of the case when the rule was triggered
C. The default case owner specified in the assignment or escalation rule
D. The user who created the assignment or escalation rule
A user profile has login hour restrictions set to Monday through Friday, 8am to 5pm. The user logged in at 4:30 pm on a Tuesday and it is now 5:01pm. Which behavior of the application should the user expect?
A. The user will be able to continue working and start new sessions
B. The user will be logged out and any unsaved work in progress will be saved
C. The user will be able to continue working, but will be unable to start any new sessions
D. The user will be logged out and any unsaved work in progress will be lost
A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?
A. Reset the password
B. Unlock the user
C. View the login history
D. Change the login IP ranges
In what type of Reports is grouping of data or charts not allowed?
D. None of the Above
Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3 answers:
A. Administrators can assign a password to a set of users
B. Administrators can reset passwords for all users at once
C. Administrators can customize the message sent to locked out users
D. Administrators can grant users the "password never expires" permission
Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities.
A. Remove all but one record type from the regional sales team profile
B. Check for a validation rule that restricts the visibility of the opportunity stages
C. Assign the relevant record types and sales processes to the regional sales team profile
D. Ensure that regional sales users are routing consumer opportunities to the appropriate approver
In what cases does the validation rules is applied? Choose 3 In what cases does the validation rules is applied? Choose 3
A. workflow process
B. via Import wizard
C. When field is edited
D. via Web-to-Lead
What should a system administrator consider when deleting a custom field? Choose 3 answers:
A. Field used in workflow and assignment rules cannot be deleted
B. Field values should be archived before a field is deleted.
C. Deleted fields and values can be restored from the recycle bin within 15 days.
D. Existing field values must be transferred to a new custom field.
The cloud scheduler has which capability? Choose 2 answers:
A. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars
B. A custom logo can be added to the meeting request email sent to a contact or lead.
C. The cloud scheduler can be enabled at the user profile level
D. The cloud scheduler allows users to view available meeting times on lead and contact calendars