Sales Support training Day 1

Description

Test after finishing training day 1 of the Sales Support Wintersport 1617 training on the 18th of July, 2016.
sabrina.hoop
Quiz by sabrina.hoop, updated more than 1 year ago
sabrina.hoop
Created by sabrina.hoop almost 8 years ago
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Resource summary

Question 1

Question
Which link is correct when sending a bug to Group Support?
Answer

Question 2

Question
Which are the most essential details that you need to send over when reporting bugs? (multiple answers possible)
Answer
  • Booking number
  • Instructions to find your group if there is no booking number known yet
  • Name of the principal booker
  • Size of the group
  • A correct link
  • An email that you have sent to the group

Question 3

Question
How do you preferably send us a problem that is davinci/genesis related?
Answer
  • Send an email with a screenshot and a description of the problem
  • Call Group Support and explain the problem
  • Send an email with the description of the problem and an xml file attached

Question 4

Question
Which are the 5 most important systems/tools for groups?
Answer
  • Davinci (Genesis) - TISS - Sundio Tool - Backoffice - Online Portals
  • Davinci (Genesis) - TISS - Sundio Tool - Supplier Portal - Online Portals
  • Davinci (Genesis) - Flight Tool - Sundio Tool - Supplier Portal - Online Portals

Question 5

Question
Mark the standard services in this list
Answer
  • Skipass
  • Beer barrel
  • Welcome drinks
  • Foodpack
  • Lessons
  • Rental
  • BBQ

Question 6

Question
Which details does Group Support NOT enter for you in the template (multiple answers possible)
Answer
  • Price per person
  • Arrangements
  • coach entry and exit points
  • included and excluded services
  • payment model

Question 7

Question
Which order is right to create an online offer registration page?
Answer
  • Create offer - Offer accepted - Booking in Genesis - Register booking in Sundio Tool - Flag 3 boxes in online offer - Link is sent
  • Create offer - Offer accepted - Register booking in Sundio Tool - Booking in Genesis - Flag 3 boxes in online offer - Link is sent
  • Create offer - Register booking in Sundio Tool - Booking in Genesis - Offer accepted - Flag 3 boxes in online offer - Link is sent

Question 8

Question
Mark the options that a principal booker can do in his personal online page
Answer
  • Room assignments
  • Participant cancellations
  • Add a participant
  • Pay for a participant
  • Register him/herself
  • Call a participant
  • Send an email to a participant
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