IT L3 Attribute Quiz 1

Peter Cunningham
Quiz by Peter Cunningham, updated more than 1 year ago
Peter Cunningham
Created by Peter Cunningham over 4 years ago
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IT L3 Attribute Quiz 1

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Question 1

Question
What is technical knowledge?
Answer
  • It is the knowledge of the layout of the network and the knowledge of how to interact with the system to correct administration errors.
  • This is the knowledge of how to carry out specific task necessary to carry out the job. For example a paramedic would have to have a good knowledge of first aid or a barista should have the skills and knowledge to make a range of beverages.
  • It is the knowledge of and ability to perform electronic and computer based tasks.
  • This involves thinking ahead to decide what you need to do to achieve a goal within a given timescale.

Question 2

Question
What are Working Procedures & Systems?
Answer
  • Working procedures and systems teaches employees how to behave whilst at work and how to carry out their job properly.Companies expect require their employees to follow the procedures without waver no matter what. They also lay out how a job should be done and this is a good reminder for staff.
  • These are guidelines as to how employers feel that the employee should carry out their job or behave. Whist they are written down in procedure format this is only a suggestion and employees should not feel constrained to comply with them. If they can not do the job they way they think it should be done an employee may want to check the working procedure.
  • These are instructions as to how something should be worked out. It helps simplify mathematical calculations. If an employee is stuck with an equation a work procedure will assist in showing how to work it out.
  • Work procedure and systems involve thinking ahead to decide what you need to do to put in place to achieve your goals in the given time. This could be on a small or large scale; from baking a cake to completing an assignment, to building a house.

Question 3

Question
What are planning and organisation skills?
Answer
  • Planning and organising involves thinking ahead to decide what you need to do to put in place to achieve your goals in the given time. This could be on a small or large scale; from baking a cake to completing an assignment, to building a house.
  • These skill are important only for managers as they are the ones who plan the work load for the staff and plan who is on duty on certain days.
  • These skills require you to be able to organise others so that they do the work that you were assigned to do.
  • These skills are where someone is aiming to achieve something such as they will be trying to get work done on time for the employer. They also mean that someone will not stop until they achieve what they set out to do.

Question 4

Question
This will allow an employees to organise their day more efficiently and ensure that they allow enough time for each work task to be completed to the required standard. If you don't do this some tasks will not be completed correctly and this could impact on the quality of service to the customer. There are many ways to do this. You could have a diary (electronic or paper), work calendar or even a task schedule. Is this time management?
Answer
  • True
  • False
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