Salesforce Admin Exam Chunk 2 (31-65)

Brianne Wright
Quiz by , created over 2 years ago

Quiz on Salesforce Admin Exam Chunk 2 (31-65), created by Brianne Wright on 11/22/2016.

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Created by Brianne Wright over 2 years ago
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Question 1

Question
The VP of Sales at Universal Container requested that "verbal agreement" be added as new opportunity stage. The admin added this new picklist value to the stage field, but found that new value was not available to users. What should the admin do?
Answer
  • ensure the limit of 10 stage values was not exceeded
  • ensure the new value was marked as active
  • add the new value to the appropriate record type
  • add the new value to the appropriate sales process

Question 2

Question
Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?
Answer
  • set the OWD sharing ti public read-only and create a sharing rule to limit access to High Wealth accounts
  • create a new record type for the High Wealth accounts and share the record type with High Wealth team members
  • set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
  • create a new profile for Retirement sales team members and remove read access to High Wealth account records

Question 3

Question
Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?
Answer
  • data export service
  • import wizard
  • scheduled report
  • analytic snapshot

Question 4

Question
4 types of reports are: tabular, summary, matrix, joined
Answer
  • True
  • False

Question 5

Question
Which statement about Community experts is true? Choose 2 answers
Answer
  • community experts can be designated for Salesforce Ideas or Answers
  • community experts can manage Salesforce Ideas Categories
  • community experts are designated by an icon
  • community experts can delete inappropriate community content

Question 6

Question
Which type of field allows users to input text, images, and links?
Answer
  • text area
  • text area (rich)
  • text and image area
  • input area

Question 7

Question
What must an admin do when creating a record type?
Answer
  • assign the record type to the appropriate profiles
  • set the field level security for the record type
  • add the record type to the required user records
  • create a new page layout for the record type

Question 8

Question
How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?
Answer
  • set the field to hidden using field-level security
  • set the field to read only

Question 9

Question
What should a system admin consider when setting up Mobile Lite? Choose 2 answers
Answer
  • Mobile Lite users must have a mobile license assigned to them
  • Mobile Lite provides access to standard objects and dashboards
  • Mobile Lite config can be created for each user profile
  • Mobile Lite must be enabled before users can install it

Question 10

Question
What can be transferred from one user t another user during mass transfer of account records? Choose 3 answers
Answer
  • open cases
  • closed cases
  • related custom object records
  • closed activities
  • open activities

Question 11

Question
A system admin created a custom object for recruiting application to track open positions. the admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?
Answer
  • modify a standard profile and enable the custom object permissions
  • create a custom profile and enable the custom object permissions
  • use an existing custom profile that will automatically have the custom object permissions enabled
  • use an existing standard profile that will automatically have the custom object permissions enabled

Question 12

Question
Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu, and is presented with a series of lead records. "Unread Leads is an example of which of the following?
Answer
  • report
  • dashboard
  • record
  • list view

Question 13

Question
What should an admin consider when setting up case feed?
Answer
  • case feed requires the service cloud user feature license
  • the use case feed permission is automatically active for all profiles
  • chatter feed tracking must be enabled for the case object
  • case feed replaces the standard case detail page by default

Question 14

Question
Where can conditional highlighting be used? Choose 2 answers
Answer
  • enhanced list views
  • matrix reports
  • tabular reports
  • summary reports

Question 15

Question
What is the capability of Service Cloud (customer) portal? Choose 2 answers
Answer
  • customers can view and edit contacts related to their own accounts
  • customers can log, view, edit, and close their own cases
  • the portal and its users can be created without additional licensing
  • the portal can be customized with corporate branding

Question 16

Question
The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
Answer
  • create a single email template and use the translation workbench to translate and send the appropriate template
  • create an email template for each language and a workflow alert to send the appropriate template
  • create an email template for each language and an auto-response rule to send the appropriate template
  • create an email template for each language and an assignment rule to send the appropriate template

Question 17

Question
Which dashboard feature allows users to see a dashboard with only their own data?
Answer
  • walking user
  • profile owner
  • running user

Question 18

Question
Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes tot a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?
Answer
  • create a criteria-based sharing rule
  • create an ownership-based sharing rule
  • create a case-escalation rule
  • create a case-assignment rule

Question 19

Question
Which customization option is available for standard fields? Choose 3 answers
Answer
  • edit picklist values for standard fields
  • rename standard field labels in the user interface
  • change the field type of standard fields
  • delete standard fields
  • remove non-required standard fields from a page layout

Question 20

Question
Data loader puts errors in csv file, but only shows you one error at a time; import wizard sends an email, but all of the errors at once.
Answer
  • True
  • False

Question 21

Question
Which setting can a system admin control in the Salesforce user interface? Choose 3
Answer
  • enable enhance list views
  • enable spell checker
  • enable customizable recent items
  • enable hover details
  • enable Chatter for specific users

Question 22

Question
A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
Answer
  • account rating
  • forecast category
  • probability
  • sales quota

Question 23

Question
Salesforce divided into 3 different layers ___, of which there is a ___ and ___ side for each
Answer
  • Model-View-Controller (data model, user interface, business logic); declarative, programmatic
  • Model-View-Controller (data model, user interface, business logic); negative, positive

Question 24

Question
Which statement about sharing rules is true? Choose 2 answers
Answer
  • sharing rules are required in public read/write organizations
  • sharing rules grant record access to roles and public groups
  • sharing rules grant delete access to records
  • sharing rules open up access of records

Question 25

Question
Six standard profiles are: system admin read-only marketing user standard user contract manager solution manager
Answer
  • True
  • False

Question 26

Question
What can an admin configure for users on the search result page? Choose 3 answers
Answer
  • objects included in the search
  • field being searched for on each object
  • columns displayed for each object
  • number of records displayed for each object
  • filter by which users can narrow down results

Question 27

Question
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers
Answer
  • inline editing
  • enhanced lists
  • enhanced page layout editor
  • enhance profile list views

Question 28

Question
Which statement is true regarding an approval process? Choose 2 answers
Answer
  • the approval-history related list can be used to track the process
  • a delegated approver can reassign approval requests
  • an approval action defines the result of record approval or rejection
  • as assignment rule defines the approver for each process step

Question 29

Question
What should a system admin consider when setting up mobile Lite? Choose 2 answers
Answer
  • it allows access to most custom objects in the organization
  • it allows access to all standard objects in the organization
  • it must be enabled for the entire organization
  • only recently-viewed records are synchronized

Question 30

Question
How can Knowledge articles be used? Choose 2 answers
Answer
  • to resolve customer cases
  • to display for customer self-service
  • to display Salesforce Answers
  • to display Salesforce Solutions

Question 31

Question
The OWD for oppty. are set to read only. A custom field Commission has been added to the oppty. Each user should be able to view this field for records that they own, but not for records they do not own. How can this be accomplished using Salesforce security config?
Answer
  • Set field-level security to hidden on the Commission field for the appropriate profiles
  • set field-level security to hidden on the Commission field for the appropriate profiles, and create permission sets to grant access to users to view the Commission field on records they own
  • set field-level security to hidden on the Commission field for appropriate profiles, and create sharing rules to grant access to users to view the Commission field on records they own
  • this scenario cannot be solved using only Salesforce security config
  • set field-level security to read only on the Commission field for the appropriate profiles

Question 32

Question
What are features of Content Delivery?
Answer
  • A secure URL can be generated for sharing the content
  • send via fedex
  • track views and downloads

Question 33

Question
What can a marketing user do using the manage button on a campaign record? Choose 2 answers
Answer
  • associate existing opportunities with the campaign
  • create a custom report including all the campaign members
  • import new leads and associate them with the campaign
  • associate existing contacts with the campaign

Question 34

Question
Which is a feature of Chatter? Choose 3 answers
Answer
  • recommendations
  • notes
  • events
  • feeds
  • bookmarks

Question 35

Question
What is affected by changing the default locale setting for an organization?
Answer
  • language
  • date fields
  • time zone
  • currency