The VP of Sales at Universal Container requested that "verbal agreement" be added as new opportunity stage. The admin added this new picklist value to the stage field, but found that new value was not available to users. What should the admin do?
ensure the limit of 10 stage values was not exceeded
ensure the new value was marked as active
add the new value to the appropriate record type
add the new value to the appropriate sales process
Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?
set the OWD sharing ti public read-only and create a sharing rule to limit access to High Wealth accounts
create a new record type for the High Wealth accounts and share the record type with High Wealth team members
set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
create a new profile for Retirement sales team members and remove read access to High Wealth account records
Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?
data export service
4 types of reports are:
tabular, summary, matrix, joined
Which statement about Community experts is true? Choose 2 answers
community experts can be designated for Salesforce Ideas or Answers
community experts can manage Salesforce Ideas Categories
community experts are designated by an icon
community experts can delete inappropriate community content
Which type of field allows users to input text, images, and links?
text area (rich)
text and image area
What must an admin do when creating a record type?
assign the record type to the appropriate profiles
set the field level security for the record type
add the record type to the required user records
create a new page layout for the record type
How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?
set the field to hidden using field-level security
set the field to read only
What should a system admin consider when setting up Mobile Lite? Choose 2 answers
Mobile Lite users must have a mobile license assigned to them
Mobile Lite provides access to standard objects and dashboards
Mobile Lite config can be created for each user profile
Mobile Lite must be enabled before users can install it
What can be transferred from one user t another user during mass transfer of account records? Choose 3 answers
related custom object records
A system admin created a custom object for recruiting application to track open positions. the admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?
modify a standard profile and enable the custom object permissions
create a custom profile and enable the custom object permissions
use an existing custom profile that will automatically have the custom object permissions enabled
use an existing standard profile that will automatically have the custom object permissions enabled
Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu, and is presented with a series of lead records. "Unread Leads is an example of which of the following?
What should an admin consider when setting up case feed?
case feed requires the service cloud user feature license
the use case feed permission is automatically active for all profiles
chatter feed tracking must be enabled for the case object
case feed replaces the standard case detail page by default
Where can conditional highlighting be used? Choose 2 answers
enhanced list views
What is the capability of Service Cloud (customer) portal? Choose 2 answers
customers can view and edit contacts related to their own accounts
customers can log, view, edit, and close their own cases
the portal and its users can be created without additional licensing
the portal can be customized with corporate branding
The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?
create a single email template and use the translation workbench to translate and send the appropriate template
create an email template for each language and a workflow alert to send the appropriate template
create an email template for each language and an auto-response rule to send the appropriate template
create an email template for each language and an assignment rule to send the appropriate template
Which dashboard feature allows users to see a dashboard with only their own data?
Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes tot a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?
create a criteria-based sharing rule
create an ownership-based sharing rule
create a case-escalation rule
create a case-assignment rule
Which customization option is available for standard fields? Choose 3 answers
edit picklist values for standard fields
rename standard field labels in the user interface
change the field type of standard fields
delete standard fields
remove non-required standard fields from a page layout
Data loader puts errors in csv file, but only shows you one error at a time; import wizard sends an email, but all of the errors at once.
Which setting can a system admin control in the Salesforce user interface? Choose 3
enable enhance list views
enable spell checker
enable customizable recent items
enable hover details
enable Chatter for specific users
A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
Salesforce divided into 3 different layers ___, of which there is a ___ and ___ side for each
Model-View-Controller (data model, user interface, business logic); declarative, programmatic
Model-View-Controller (data model, user interface, business logic); negative, positive
Which statement about sharing rules is true? Choose 2 answers
sharing rules are required in public read/write organizations
sharing rules grant record access to roles and public groups
sharing rules grant delete access to records
sharing rules open up access of records
Six standard profiles are:
What can an admin configure for users on the search result page? Choose 3 answers
objects included in the search
field being searched for on each object
columns displayed for each object
number of records displayed for each object
filter by which users can narrow down results
What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers
enhanced page layout editor
enhance profile list views
Which statement is true regarding an approval process? Choose 2 answers
the approval-history related list can be used to track the process
a delegated approver can reassign approval requests
an approval action defines the result of record approval or rejection
as assignment rule defines the approver for each process step
What should a system admin consider when setting up mobile Lite? Choose 2 answers
it allows access to most custom objects in the organization
it allows access to all standard objects in the organization
it must be enabled for the entire organization
only recently-viewed records are synchronized
How can Knowledge articles be used? Choose 2 answers
to resolve customer cases
to display for customer self-service
to display Salesforce Answers
to display Salesforce Solutions
The OWD for oppty. are set to read only. A custom field Commission has been added to the oppty. Each user should be able to view this field for records that they own, but not for records they do not own. How can this be accomplished using Salesforce security config?
Set field-level security to hidden on the Commission field for the appropriate profiles
set field-level security to hidden on the Commission field for the appropriate profiles, and create permission sets to grant access to users to view the Commission field on records they own
set field-level security to hidden on the Commission field for appropriate profiles, and create sharing rules to grant access to users to view the Commission field on records they own
this scenario cannot be solved using only Salesforce security config
set field-level security to read only on the Commission field for the appropriate profiles
What are features of Content Delivery?
A secure URL can be generated for sharing the content
send via fedex
track views and downloads
What can a marketing user do using the manage button on a campaign record? Choose 2 answers
associate existing opportunities with the campaign
create a custom report including all the campaign members
import new leads and associate them with the campaign
associate existing contacts with the campaign
Which is a feature of Chatter? Choose 3 answers
What is affected by changing the default locale setting for an organization?