8778177
Quiz by william Hoover, updated more than 1 year ago
|
|
Created by william Hoover
almost 4 years ago
|
|
Description
Question 1
Question
Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Answer
-
Share New Ideas
-
Rephrase Ideas
-
Understand
-
Implement Decisions
Question 2
Question
Physical appearance has nothing to do with effective communication.
Answer
-
True
-
False
Question 3
Question
The first step in enhancing communication skills is to recognize that the work group will be
Answer
-
Young
-
Diverse
-
Fragmented
-
Receptive
Question 4
Question
An e-mail message written in all capital letters
Answer
-
Has no impact on the receiver
-
Is easier and faster than using a sentence capitalization format
-
Ensures the receiver will read it first
-
Is the equivalent of shouting
Question 5
Question
Once and e-mail message is in cyberspace, it is safe and will not be shared
Answer
-
True
-
False
Question 6
Question
Information being circulated without a source of truth.
Answer
-
Rumor
-
Informal communication
-
Feedback
-
Grapevine
Question 7
Question
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
Answer
-
True
-
False
Question 8
Question
If someone is complaining loudly, before addressing the issue, it is best to
Answer
-
Tactfully move the person away from others
-
Let the person know you wont tolerate the behavior
-
Ignore the behavior until later
-
Ignore the behavior all together
Question 9
Question
Written communications are not as important as they once were
Answer
-
True
-
False
Question 10
Question
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
Answer
-
The Healthcare Information Technology Act
-
The Patient Rights Act
-
The Health Insurance Portability and Accountability Act
-
The Patient Information Act