CHL Chapter 5 Exam

william Hoover
Quiz by william Hoover, updated more than 1 year ago
william Hoover
Created by william Hoover almost 4 years ago
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Description

Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 5 Exam, created by william Hoover on 05/03/2017.

Resource summary

Question 1

Question
Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Answer
  • Share New Ideas
  • Rephrase Ideas
  • Understand
  • Implement Decisions

Question 2

Question
Physical appearance has nothing to do with effective communication.
Answer
  • True
  • False

Question 3

Question
The first step in enhancing communication skills is to recognize that the work group will be
Answer
  • Young
  • Diverse
  • Fragmented
  • Receptive

Question 4

Question
An e-mail message written in all capital letters
Answer
  • Has no impact on the receiver
  • Is easier and faster than using a sentence capitalization format
  • Ensures the receiver will read it first
  • Is the equivalent of shouting

Question 5

Question
Once and e-mail message is in cyberspace, it is safe and will not be shared
Answer
  • True
  • False

Question 6

Question
Information being circulated without a source of truth.
Answer
  • Rumor
  • Informal communication
  • Feedback
  • Grapevine

Question 7

Question
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
Answer
  • True
  • False

Question 8

Question
If someone is complaining loudly, before addressing the issue, it is best to
Answer
  • Tactfully move the person away from others
  • Let the person know you wont tolerate the behavior
  • Ignore the behavior until later
  • Ignore the behavior all together

Question 9

Question
Written communications are not as important as they once were
Answer
  • True
  • False

Question 10

Question
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
Answer
  • The Healthcare Information Technology Act
  • The Patient Rights Act
  • The Health Insurance Portability and Accountability Act
  • The Patient Information Act
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