Karteikarten
Motivation
Karten in diesem Stapel (12)
- 1What is motivation?Process of arousing and sustaining goal directed behaviour.
Concerned with direction, effort and persistence
Determines ability and performance - 2What 4 variables interact to create motivation?Needs - give rise to certain behaviour
Motives - inner States that energise, activate and direct behaviour
Drives - patterns of behaviour and arousal, subsides when goal is met
Incentives - satisfy drive behaviour, reward encourages repetition of behaviour - 3What are the two theories of motivation?Need theories
Expectancy theories - 4Maslows Hierarchy of Needs (1954)Physiological - breaks, not overworked
safety & security - fair, wage, training
social - buddy system, informal meetings
esteem - praise, rewards
self actualisation - product testing, decisions, career progression
Alderfelder (1972) highly satisfied needs seen as unimportant - 5What are the issues with Maslow's hierarchy of needs (1954)Behaviours and rewards?
Ignores individual differences eg age
Does everyone strive to move up hierarchy? - 6Vroom'so expectancy model (1964)Motivation based on 3 factors:
Valence
expectancy (probability)
Instrumentality (belief of benefit)
First level outcome, second level outcome - 7What are the problems and benefits with expectancy theories?Problems: People may not see connection between performance and reward
Individual differences in rewards
Benefits: muchinsky (1977) - college study predicted effort
Possible to quantify 3 factors - 8What are the problems with motivation and how will these be addressed at T Lounge ?Lack of variety & challenge - rotate shifts, produce new products
Lack of skill and independence - decision making, aware of individual differences
Pace of work - most people prefer variety.mmusic during quiet times - 9Who said that motivation can be improved through positive feedback & consequences at a situational level?Taylor (2015)
- 10Quratulain and Khan (2015)Public service motivation affected by feeling of personal fit which affects job satisfaction
- 11Who said that job security and salary are common motivators for students?Ko and jun (2015)
- 12Scheers and botha (2014)Positive correlation between motivation and job satisfaction amongst customer service providers
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- Karteikarten am Motivation, erstellt von Chloe Watson am 08/05/2015.
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- Chloe Watson
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