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Counselling
- Definition
- Give advice, opinion, instructions to
help resolve any problems
- Give advice, opinion, instructions to
help resolve any problems
- Objectives
- Understanding one self
- To make unbiased decisions
- Set attainable goals to enhance growth
- Planning for desired future
- Effective solutions for problems
- Controlling negative emotions
- Acquiring a sense of optimism and confidence
- Understanding one self
- When to conduct
- Symptoms
- Irritability
- Short temperedness
- Sudden change in behaviour
- Making more mistakes
- Increased fatigue
- Poor performance standard
- Difficulty in absorbing new knowledge
- Taking time off more often
- Irritability
- Problems faced by employees
- Personal Problems
- E.g. Money problems, sickness,
death of family member, marital
problems
- E.g. Money problems, sickness,
death of family member, marital
problems
- Work Problems
- E.g. Difficulty in working with colleagues,
difficulty in relating to those with authority,
career development
- E.g. Difficulty in working with colleagues,
difficulty in relating to those with authority,
career development
- Personal Problems
- Symptoms
- The Counselling Process
- 1. Developing the Relationship
- 2. Defining the Problem
- 3. Determining Goals
- 4. Deciding the Action Plan
- 5. Doing the Follow-Up
- 1. Developing the Relationship
- Benefits of Counselling
- Improved workplace relationships
- Reduced cost ( Absenteeism + Illness )
- Highly motivated and committed employees
- Better quality work standard
- Lower staff turnover rate
- Improved workplace relationships
- Effective Counselling
- Skills
- Analyze and Interpret
- Excellent Communication Skills
- Non-Verbal
Communication
- Paraphrasing
- Analyze and Interpret
- Attitudes
- Empathy
- Listens actively
- Patience
- Sincerity
- Respect
- Empathy
- Skills
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