Counselling

Joseph Tan Jiunn
Mind Map by Joseph Tan Jiunn, updated more than 1 year ago
Joseph Tan Jiunn
Created by Joseph Tan Jiunn about 6 years ago
25
1

Description

counselling hrm

Resource summary

Counselling
  1. Problems that requires counselling
    1. Internal Problems
      1. Personality
        1. Work Stress
          1. Reduced Production
            1. Increased errors
            2. External Problems
              1. Marriage
                1. Finance
                  1. Health
                2. Effective counselling process
                  1. STEP 1: Develop Rapport
                    1. STEP 2: Determine Problems
                      1. STEP 3: Determine the Goals
                        1. STEP 4: Action Plan
                          1. STEP 5: Evaluation & Follow up
                          2. Skills for counselling
                            1. Listening
                              1. Empathy
                                1. Questioning
                                  1. Observing Body Language
                                    1. Paraphrasing
                                    2. Benefits of Counselling
                                      1. Individual
                                        1. Personal Development
                                          1. Benevolence
                                            1. Motivation
                                              1. Less stress
                                                1. Motivation
                                                2. Organisation
                                                  1. Decrease number of turnover, absenteeism
                                                    1. Improvement in employee performance & productivity
                                                      1. Monitor organisational health
                                                        1. Increased loyalty
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