3126226
Description
Mind Map by Joseph Tan Jiunn, updated more than 1 year ago
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Created by Joseph Tan Jiunn
over 8 years ago
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Counselling
- Problems that requires
counselling
- Internal Problems
- Personality
- Work Stress
- Reduced Production
- Increased errors
- Personality
- External Problems
- Marriage
- Finance
- Health
- Marriage
- Internal Problems
- Effective
counselling process
- STEP 1: Develop Rapport
- STEP 2: Determine Problems
- STEP 3: Determine the Goals
- STEP 4: Action Plan
- STEP 5: Evaluation & Follow up
- STEP 1: Develop Rapport
- Skills for
counselling
- Listening
- Empathy
- Questioning
- Observing Body Language
- Paraphrasing
- Listening
- Benefits of
Counselling
- Individual
- Personal Development
- Benevolence
- Motivation
- Less stress
- Motivation
- Personal Development
- Organisation
- Decrease number of
turnover, absenteeism
- Improvement in
employee
performance &
productivity
- Monitor organisational
health
- Increased loyalty
- Decrease number of
turnover, absenteeism
- Individual
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