Understanding Information and e-Business

Understanding Information and e-Business

1. Information

   • More information less risk
   • Management Information System
     • Storing Data
     • Updating Data
     • Processing Data
     • Presenting information

2. Improving Productivity with the Help of Computers and Technology

   • Decision Making
     • Decision support system (DSS)
     • Executive information system (EIS)
     • expert system
   • employees communication
     • Email
     • Groupware
     • Collaborative learning system
   • Assisting the firm’s sales force
     • Customer-relationship management programs
     • Sales force automation programs
   • Training employees
   • Recruiting employees
   • Virtual Offices
     • Benefits
       • Higher job satisfaction and increased productivity Greater independence and flexible work hours No commuting saves costs and time Lower employee turnover New employment opportunities for people who can’t/won’t commute
     • Challenges
       • Feelings of isolation/exploitation Working too many hours Lack of support from managers Inability to access needed information
   • Business Applications Software
   • Computer Backup and Disaster Recovery

3. Using Computers and the Internet to Obtain Information

   • Information society
   • The Internet and Networks
     • Internet
       • World Wide Web (the Web)
       • Broadband technology
     • Network
       • Wide-area network (WAN)
       • Local-area network (LAN)
   • Accessing the Internet
   • Create Websites

4. e-Business

   • Sastisfying need online
   • Business model
     • Business-to-Business (B2B) model
     • Business-to-Consumer (B2C) model
   • Profit
     • Reducing expenses
     • Revenue stream
       • Sales of merchandise online
       • Advertising on web pages
       • Intelligent information systems to suggest purchases to repeat online customers
       • Increased sales in physical stores because of product information available online
       • Subscription fees charged for access to online services and content

5. Future of Computer Technology, the Internet, and e-Business

   • Ethical and Legal Concerns
     • Internet Crime
     • Ethics and Social Responsibility
   • Internal, more controllable by management
   • Green IT
   • External: less controllable or not at all: globalization, economy, competition, politics
   • Internet Growth Potential