Tema 9

Quality in the human resources departament

TOTAL QUALITY MANAGEMENT

Total Quality Management (TQM) this consists of the efforts of the entire organization to create a working environment in which an organization continues to grow and improve its ability to deliver high quality products and services to customers.

FUNDAMENTAL CONCEPSTS

these are the fundamental concepts:

- Sustaining outstanding results

- Succeding through the talent of people

- Managing with Agility

- Leading with visión, inspiration and integrity

- Adding value for customers

- Creating a sustainable future

- Developing organisational capability

- Harnessing creativity and innovation

PREVENTION OF OCCUPATIONAL RISKS: HEALTH, DAMAGE AND RISK

Workers should be protected from occupational risks they could be exposed to. This could be achieved through a risk management process

Risk analysis

Risk assessment

Risk evaluation

- Identification of hazards present in the workplace and work environment

- discovered in previous risk management

-potential consequences of the recognized hazards

Risk assessment is the process of evaluation of the risks arising from a hazard

Risk evaluation involves the determination of a quantitative or qualitative value for the risk.

Slips, Trips and Falls

Inclement weather conditions

Ergonomic Injuries

Office workers spend many hours a day seated at a desk These types of hazards can be difficult to detect.

Examples for stay with a good ergonomic:

- Position the chair, keyboard and monitor in a straight line with your body.

- Maintain a relaxed, neutral posture.

- Sit up straight, adjusting the chair to provide firm back support.

- Let your arms hang loosely at the shoulders.

Eye Strain

Fire Safety

Indoor Air Quality

The prevalence of poor indoor air quality has contributed to a rise in occupational asthma and other respiratory disorders, chemical sensitivity and allergies

Continual improvement

The customers at heart of EFQM model

this continuous improvement requires results which lead us to plan and develop approaches that implement a correct assessment of apportionments and deployment.

this consists of two types of internal and external customers.

Customers see the company as a supplier of the product they buy while internal customers collaborate with us being part of the business.

THE HUMAN RESOURCES DEPARTMENT AS AN INTERNAL CUSTOMER-SUPPLIER

When most business people think of the customer-supplier relationship, they think of you the customer buying from an external supplier or you the supplier producing goods and vending them to your external customer. This classic model is the cornerstone of business.

However, consider that external customers are never your only customers. Operations within your facility are also built on this model. Every department is a customer or supplier to another department in your facility. Every person in every department is a potential vendor or potential purchaser or receiver of goods and services from other departments.

these are the activities that the human resources department carries out in relation to other departments (its internal customers and suppliers):

- Supplier of the administration department

- Supplier of the financial department

- Supplier of other departments

PERSONAL DATA PROTECTION AND CONFIDENTIALITY REGULATIONS.

. The workplace today has become a battleground for protecting employees’ valuable personal data that includes their personal records, financial status, medical information as well as the professional data relating to their jobs.

As a result, it is not too much to say that managing human resource HR) data has now become a critical success factor for organisations both internally and externally. Internall

Internamente

Externally

because an effective and sustainable personal data management supports the works of everyone in the organization who relies on those data

because personal data has now become a crucial issue closely linked with managing trust and competitiveness while trying to grab the best human capital in the industry

PROCEDURE:

Notifications of files to the Spanish Agency for data protection.

Draft a “Security document”

Sign contracts about assignment of data processing.

Inform interested parties about the company are complying with all the regulations.

TEMA 9