Flashcards
CH.1B
Cards in this deck (1)
- 1*Management Positions -RD Manager > 4pillars: +revenue/reservations +Guest services + Administration / Communication + Decision making -FO Manager >review financial draft and accounting procedures >supervise CI/CO > monitoring reservations -Ex.Housekeeper >upkeep of public areas >house laundry >handle: equipment,cleaning materials,scheduling >cooperation and communication with FO and maintenance-Guest Relations Manager
>responsible for Guest Satisfaction /
VIP arrivals
>handle: complaints,suggestions,comments
>supervision of Outlets / Traces
>communication with all departments
>schedules
-Reservation Manager
>supervise individual or group reservations
>decide distribution channel used
>deal with Tour Operators
>forecasting
*Organizational Chart
> is a diagram that outlines the internal structure of a company
> requires a formal structure to carry out its mission and goals
>should be flexible,reviewed and revised if conditions significant changes
>part of the organizing marginal process for reaching goals
>structure should be tailored to fix the needs of each individual property
>the combination of positions in the organization reduce the number of management layers in efforts to improve communication,increase operating efficiencies and reduce costs
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- Description
- ROOMS ( BBA4 ) (CH.1 ROOMS DIVISION MANAGEMENT) Flashcards on CH.1B, created by Jose Velasco Nieto on 18/02/2019.
- Created by
- Jose Velasco Nieto
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