Flashcards
unit 8 24th march
Cards in this deck (7)
- 1The ability to communicate effectively is crucial for developing positive relationshipsCommunicating well involves the following
- 2Giving your full attention – use eye contact to ensure that you give your full attention to someoneBeing aware of your body language – seventy per cent of communication is non verbal so beware of sending the wrong message with inappropriate facial expressions or gestures.
- 3Listening. Resist any urges to interrupt, nod and smile instead. Hone your empathetic listening skills so that you’re able to listen with sympathy and understanding.Taking account of individual needs – practitioners need to be flexible in the way they communicate and be ready to ask for help as and when required.
- 4Being honest about what you know or don’t know – if you don’t have the answer to a question say so and that you’ll find out. But remember to follow through with the information.Being sensitive to cultural differences in communication. In certain cultures direct eye contact is considered disrespectful, in others touching and certain gestures might be seen as insulting so care is needed.
- 5Taking care to respect the personal space of individuals as not doing so can sometimes provoke a negative response.Being confident – build confidence in your communication skills by practising how and what you want to communicate, and role modelling good communication skills.
- 6when communicating it is important to consider the context.disagreements can happen with children and adults.
- 7make sure you are to date on all legislation, policy's and proceduresconfidentiality, sharing information and data protection.
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- Flashcards on unit 8 24th march, created by lacey grove on 24/03/2020.
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- lacey grove
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