Flashcards
Normal Procedures
Cards in this deck (61)
- 1When shall the cabin crew sit at the assigned station with seat belt and shoulder harness fastened?Whenever the fasten seat belt sign is on (except for safety related duties or in case of
turbulence released by commander) - 2What information shall the silent review include?Seating/bracing; Exit location and operation; Commands and orders; Use of
equipment to be taken out; Relevant landing circumstances; Effective crowd control - 3During take-off/landing phase a safety/security relevant situation occurs. What is your action?The information shall be reported immediately to flight crew via interphone and
subsequently to CC/M - 4What is an emergency exit row?It is a row that permits direct access to an emergency exit without entering an aisle or
passing around an obstruction - 5Which passengers are allowed to sit in crew-operated exit rows?Passengers who may not slow down an evacuation because of physical or mental
reasons; They shall be at least 12 years old and they shall not need an infant belt for
extension - 6What are the requirements for passengers seated in passenger-operated exit rows?That these passengers do not slow down an evacuation because of physical or mental
reasons; They have to appear reasonably fit, strong, able and willing to assist the
rapid evacuation in an emergency; They shall be at least 15 years old, receive an
appropriate briefing by the crew and shall not need an infant belt for extension - 7What shall be done if no passenger is seated in a passenger-operated exit row?If more than 49 passengers are on board, at least one passenger shall be seated
on each side in a passenger-operated exit row (1 person per exit), except DHC8 - 8What is the purpose of an ABP?To assist infants, children, UM's, PRMs; To assist with the operation of doors/exits, on
ground, etc., in case of prepared emergency - 9You have bright daylight outside: How shall you switch on the cabin and galley lights for taxiing, take-off and landing?Fully bright
- 10A passenger embarks with a 3 kg Chihuahua in a soft bag. The dog is not declared as ESAN/SVAN. Is the dog allowed to sit on the passenger´s lap during the flight and does the dog need to be muzzled and leashed?No, the dog is not allowed to sit on the passenger´s lap and he does not need to be
muzzled and leashed (except the bag is partially opened) - 11A passenger embarks with a 7 kg crossbreed dog. The dog is declared as ESAN. Is the dog allowed to sit on the passenger´s lap during the flight and does the dog need to be muzzled and leashed?Yes, the dog may sit on the passenger´s lap, if he behaves appropriately. He needs to
be muzzled and leashed. Cabin crew may relief the muzzling, if he behaves
appropriately - 12How can you assure correct securing of a cello in the cabin?A cello shall be stowed only between seat rows, preferably at a window seat, not in an
emergency exit row or directly fwd or aft an emergency exit row or behind partition
walls - 13Are you allowed to use your private light PED during disembarkation?No, it shall be stowed until all passengers have left the aeroplane
- 14Which requirements apply for the use of PED during take-off and landing?Only PED weighing max. up to 1 kg and of a size that could be easily and securely
stowed in a seat pocket may be used gate-to-gate - 15How is a light PED safely secured during taxi, take-off and landing?In the passenger’s hand (except in emergency exit rows), on his person or completely
stowed in a seat pocket - 16How can you check if a CRD is classified as approved CRD on board?Check if the correct label is present. The CRD fits the aircraft seat dimensions, allows
proper installation and does not cause any obstruction to other passengers´egress - 17After crew boarding, what shall the CC/M check?The CML and that the cabin lights are switched on to fully bright
- 18Why is it necessary to switch the cabin lights to fully bright after crew boarding and how long shall they be on?In order to charge the fluorescent light strips of the escape path marking system. It
shall be on until safety video is started or safety demonstration has been carried out - 19What do you check during the pre-flight emergency equipment check?The presence, serviceability and accessibility for immediate use of the emergency
equipment - 20Pre-flight emergency equipment: How can you assure that you check all emergency equipment of your responsibility?By using the QRG
- 21What shall be done if emergency equipment is missing or if you find equipment abnormalities?It shall be reported immediately to the flight crew by the CC/M. An entry shall be
made in the CML or TAL - 22What shall you check prior to passenger embarkation?Correct installation of cabin divider; Aisle curtains and both side curtains secured (if
applicable); All window shades open - 23When is a head count required?If passengers are not boarded via boarding bridge at other stations than VIE;
Requested by ground operations; Ordered by commander; Required according
eBriefing, RAID or eFORCE - 24You hear the command “Cabin crew, arm slides”. What is your action?Arm slides, cross check opposite door (if applicable) and give the report via PA to
CC/M: “Area X slides armed” (except area 1) - 25What shall be done if no command for arming the slides has been received upon first movement of aeroplane?The CC/M shall contact the flight crew immediately
- 26If a safety demonstration is required which order shall the CC/M give (if not given personally)?“Cabin crew, prepare for safety demonstration!”
- 27Which version of the normal passenger briefing shall be used?The German and English version, if not otherwise advised by the commander due to a
short taxi time (English version only) - 28You have to brief an adult travelling with an infant. What does the briefing include?The use of infant seat belt, oxygen mask (if applicable) and infant life vest (if
applicable) - 29You have to brief an ABP sitting next to a PRM/UM. What does the briefing include?A “Briefing Card for Individual Safety Procedures” should be given to the
accompanying person/ABP of PRM/UM requiring a safety assistant/ABP, the passenger
shall be asked to read this card and place it in his seat pocket - 30What is important if you recognize a blind passenger on board?Give the blind passenger the safety instruction card braille, if he understands English
or German.
Additionally brief the blind passenger about the way and number of seat rows to the
next emergency exit and the location of the cabin crew call button. Facilitate a handson
training on use of seat belts, oxygen mask (except DHC8) and life vest, (if
applicable).
DHC8: Inform passenger that there are no drop-down oxygen masks - 31You have to brief a deaf passenger. What does the briefing include?Brief him individually by showing the safety instruction card and the braille card (it
contains printed information).
DHC8: Inform passenger that there are no drop-down oxygen masks - 32Normal flight: You have to brief passengers sitting in a passengeroperated exit row. What does the briefing include?That they are sitting next to a passenger-operated exit, to open this exit in case of
emergency and to familiarize themselves with the “Briefing Card for Emergency Exits” - 33You have to brief an ID passenger sitting on a cabin crew seat. What does the briefing include and what shall be observed according life vest?Use of seat and seat belts, oxygen mask and life vest, as applicable. The crew life vest
shall be exchanged for a passenger life vest. After the flight the life vests shall be
stowed at the original position. - 34You have to brief a passenger travelling with a SVAN/ESAN/specially trained dog. What does the briefing include?The dog shall be muzzled, leashed and stowed (in special cases muzzling is not
necessary) - 35May the cabin crew decide that even very light or soft loose items (e.g. newspapers, book) have to be stowed during take-off, taxiing and landing if necessary?Yes
- 36Are there any special stowing regulations for trolleys or containers with two positions behind each other?Both positions shall be empty or both shall be occupied
- 37What shall the assigned C/Ms do as soon as the cabin secured check has been completed?A “secured” report to CC/M shall be made and all C/Ms shall secure themselves at the
assigned station - 38When shall all C/Ms be seated with seat belt and shoulder harness fastened during take-off?Before the cabin secured report of the CC/M to flight deck is given until the FSB sign is
switched off - 39How shall the CC/M give the cabin secured report to the flight crew?Via interphone
- 40How and when will you recognize that the take-off is imminent?Approx. 1 minute before take-off the flight crew will give a double chime
- 41Cabin surveillance: What shall the cabin crew check in the lavatories?No fire/smoke or unusual smell; Water heater not overheated (if applicable); Smoke
detectors not obstructed; Waste bin flaps/access doors closed - 42What is the classification of moderate turbulence?Changes in altitude and/or attitude with more intensity than during light turbulence;
Difficult to walk or stand without balancing or holding on to something; Trolleys are
difficult to manoeuver; Liquids are splashing out of cups; Definite strain against seat
belt - 43What shall the cabin crew do if the fasten seat belt sign comes on during moderate turbulence?Secure and latch all galley equipment (stow trolleys); Secure yourself at assigned C/M
seat; Follow flight crew’s instructions; Service may only be continued if approved by
flight crew - 44During which class of turbulence shall you secure the cabin and pass on the cabin status?Expected severe turbulence
- 45Turbulence: Which command informs the cabin crew to secure themselves on the spot?2x “Attention! Fasten seatbelts for turbulence!”
- 46Descent: How will you recognize that descent is in progress and when can you expect it?Approx. 20-30 minutes remaining flight time, the FSB sign will be cycled once (= FSB
sign is off if no turbulence) - 47Descent information: What shall the passenger briefing include?Descent is in progress; Return to seat; Correct stowage of carry-on baggage; The use
and stowage of portable electronic devices - 48How and when is the prepare for landing command given?Via PA 15 minutes (SR) or 20 minutes (LR) before landing: “Cabin crew, prepare for
landing!” - 49After the prepare for landing command, what shall the assigned cabin crew check in the cabin?Lavatories checked, passenger seat belts/restraint devices/animals fastened/secured,
backrests upright, tables stowed, window shades open, portable electronic devices
not qualified as light PEDs stowed, carry-on baggage stowed, all stowages with closing
possibilities closed and latched (if applicable), curtains secured, access to emergency
equipment not impeded - 50Prepare for landing command: What should you do if the cabin secured check cannot be performed due to moderate or severe turbulence?C/Ms should secure themselves at their assigned stations
- 51When shall the CC/M give the report “cabin secured” to flight crew for landing?As soon as cabin is secured, respective reports received, galley/cabin lights adapted
to outside light conditions, all C/Ms are seated at assigned seats with seat belts and
shoulder harnesses fastened - 52How and when is the landing imminent chime given?Approx. 3 minutes before landing flight crew shall give a double chime, except Airbus
(one chime) - 53A/C equipped with slides: Which command will the flight crew give to disarm the slides?“Cabin crew, disarm slides”
- 54A/C equipped with slides: What shall you do after the slides have been disarmed at the assigned door?Cross-check opposite door (if applicable). Report via PA to CC/M: “Area X, slides
disarmed” (except area 1) - 55Normal flight: When are you allowed to open a door?Slides have been disarmed, cross-checked and reports given (if applicable); FSB sign
off; Command/order to open doors has been given; O.K. signal from ground staff (if
applicable) - 56What shall you do if O.K. signal from ground staff is received but no order to open the door(s) has been given?Door shall stay closed and CC/M/flight crew shall be contacted
- 57What shall the CC/M order to initiate passenger disembarkation?"Cabin crew, start disembarkation”
- 58What shall the CC/M report to the commander as soon as all passengers have disembarked?“All Pax out”
- 59What shall the cabin crew check during the left behind article check?Visually all overhead compartments, seats and seat pockets
- 60Refuelling with passengers on board: What shall the CC/M report to the commander when all refuelling preparations are completed?“Cabin ready for refuelling”
- 61When are you allowed to stow only (semi-) transparent waste bags in the lavatories for landing?When all other stowage possibilities have been exhausted and FSB signs are
illuminated at “Prepare for Landing” command
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- Flashcards on Normal Procedures, created by 111 1111 on 28/01/2021.
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- 111 1111 · Jan 2021
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- Jan 28, 2021
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