Flashcards

MANG3010 L5

mel_clark678 English 4 cards

Cards in this deck (4)

1What are the four functional characteristics of knowledge storage? [Names, date]Stein and Zwass (1994)
- INTEGRATIVE FUNCTION the extent to which knowledge can be used to increase coordination across the organisation
- ADAPTIVE FUNCTION extend to which knowledge helps an org adapt to its environment
- GLOBAL ATTAINMENT FUNCTION extent to which knowledge may help set and meet objectives
- PATTERN MAINTENANCE extent knowledge helps maintain internal cohesion of its human resources.
2Name 3 techniques of knowledge acquisition.- Text analysis
- Interview analysis
- Behaviour analysis.
3What are some difficulties in knowledge acquisition?- No. of participants
- Experts might not have time/ be cooperative
- Refining/decoding knowledge is a complex process
- Incomplete knowledge
- Experts may alter behaviour when being watched
- Problematic interpersonal communication factors
- Linguistic ambiguity
4Can you draw the diagram for organisational structure?