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Identify a problem or set an objective of what the company need from this area (organizational objectives)

Compare current performance working with the performance desired

Define what the workers need (Knowledge, skills or abilities) to get the performance desired

Implement techniques or tools to detect training needs

Implement question method

Analyze what tool is more effectively within the company

Brainstorming / Interviewes /Survey

Review documents from the workers at the company

Set the area to work with

Verify the personnel profiles, job descriptions, performance evaluations, compalints, reports and reports

Verify mission, values, and company's objective

Implement observation technique

Observe the working performance during the shifts using a checklist with the duties procedure

Analyze the information obtained

Verify the results obtained

Compared the information obtained with the performance desired

Every worker must have its job description

Design the training program

Set objectives about what the company wants to get with the training program according to the training needs

(Productivity, performance, knowledge or affective objectives}

Identify the necessary tools, activities, resources, participants, and contents for the training program

Analyze the company's performance and productivity

Identify the area which is not reaching the company's objectives

Develop the tools, activities, resources, and contents for the training program

Determine te sample which will be taken to apply the tool

Define what are the duties which need to be observed

Plan and organize the tools, activities, resources, and contents in a logical and didactic order

Plan the training sessions according the shifts or after the shifts

Define which is the order of the workers of being trained

Notice the workers that are going to be trained

Inform the whole schedule of the training sessions

Prepare the place where the training will take place

Sensitize the workers before the training explaining them the advantages of the training

Is it necessary two or more training session?

NO

Implement the training according the plan {activities, resources, tools and contents)

After the training: Motivate the workers to get the new objectives

Explain to the workers the objective of the training

Make a good layout taking care about the visual contact of the participants and the control of the group

Document every result

Examine the learning effectiveness

Compare personnel profiles, job descriptions and performance evaluation

Compare the performance appraisal results with the performance desired from the company

Make an performance appraisal after the training

Share the results with the workers in order to get them motivated

End of the procedure: Keep control on the training needs and repeat the whole process if it is necessary

Asess the performance and productivity of the company