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GROUP THEORY

TYPES OF BUSINESS COMMUNICATION

Group

Team

Formal

Informal

Define structure, its behavior directed toward organizational goals

Alliances, not structure or definition. They are formed by a common/social need

They have skills they make available to achieve a goal

Characteristics

Size: affects effectiveness depending on the activity performed by the group

Cohesion: degree of union and group dependency

Status: power exercised over others in the organization

Roles: Different roles in each other’s lives affect work.

Characteristics

Identities, goals, objectives and collective decision-making.

Stages of development

Uncertainty

Questioning

Intergroup conflict, leadership hierarchy

Acceptance

Close relations and high cohesion

Realization

The structure is functional and accepted

Concern to end activities

Performance

Level of

Doubt about purpose, structure and leadership

Maturity

Belonging

Level of motivation of the team to achieve goals and desire to have responsibilities

Committed and good attitude

Moral ethics and group consciousness

Rules or norms governing the conduct of

Morality

Consciousness

Total sum of consciousnesses, they merge their thoughts for the union

Interpersonal Relations

cooperation and work among colleagues, setting goals and work organization. Clarity in mutual respect.

Skills and Attitudes

Teamwork, leadership, stress management, respect, argumentation, calm

Business communication

Compendium of communicative actions undertaken by an organization with the aim of making an impact or leaving a certain mark and have the ability to transmit a certain global message

Internal and external

Bidirectional and monodirectional

Formal and informal

Mix between departments and workers - establishes communication

The more posts more collaborators/interactivity to improve

Ascending (employed to superior), descending (from superior to employee) and horizontal (people of the same position)

Technical things and tasks/communication flexible and natural

Types

Key principles

Understanding the audience

Understanding the context of communication

Have a clear purpose in mind

Selecting the most appropriate medium