PROJECT QUALITY MANAGEMENT

PROJECT QUALITY MANAGEMENT

1. includes the processes and activities of the performing organization

   • Determine quality policies, objectives, and responsibilities

2. Plan Quality Management

   • Is the process of identifying quality requirements and/or standards for the project
     • its deliverables, and documenting how the project will demostrate compliance with relevant quality requirements.
   • Inputs
     • Project management plan
       • scope baseline
       • schedule baseline
       • cost baseline
       • other management plans
     • Stakeholder register
     • Risk register
     • Requirements documentation
     • Enterprise environmental factors
     • Organizational process assets
   • Tools & Techniques
     • Cost-benefit analysis
     • Cost of quality (COQ)
     • Seven basic quality tools
       • cause and effect driagrams
       • Flowcharts
       • Checksheets
       • Pareto diagrams
       • Histograms
       • Scatter diagrams
       • Control charts
     • Benchmarking
     • Design of experiments
     • Statistical sampling
     • Additional quality planning tools
       • Brainstorming
       • Force field analysis
       • Nominal group technique
       • Quality management and control tools
     • Meetings
   • Outputs
     • Quality management plan
     • Process improvement plan
       • Process boundaries
       • Process configuration
       • Process metrics
       • Targets for improved performance
     • Quality metrics
     • Quality checklists
     • Project documents updates

3. Perform Quality Assurance

   • The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
   • Inputs
     • Quality management plan
       • Affinity diagrams
       • Process decision program charts
       • Interrelationship diagraphs
       • Tree diagrams
       • Prioritization matrices
       • Activity network diagrams
       • Matrix diagrams
     • Process improvement plan
     • Quality metrics
     • Quality control measurements
     • Project documents
   • Tools & Techniques
     • Quality management and control tools
     • Quality audits
     • Process analysis
   • Outputs
     • Change requests
     • Project management plan updates
     • Project documents updates
     • Organizational process assets updates

4. Control Quality

   • The process of monitoring and recording results of executing the quality activities
   • Inputs
     • Project management plan
     • Quality metrics
     • Quality checklists
     • Work performance data
     • Approved change requests
     • Deliverables
     • Project documents
     • Organizational process assets
   • Tools & Techniques
     • Seven basic quality tools
     • Statistical sampling
     • Inspection
     • Approved change requests review
   • Outputs
     • Quality control measurements
     • Validated changes
     • Validated deliverables
     • Work performance information
     • Change requests
     • Project management plan updates
     • Project documents updates
     • Organizational process assets updates

5. These approaches recognize the importance of

   • Customer satisfaction.
   • Prevention over inspection
   • Continuous improvement.
   • Management Responsibility.
   • Cost of quality (COQ).

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