Problems with storage devices

Problems with storage devices

1. USB

   • Summary
     • When you click the Safely Remove Hardware icon in the system tray to remove hardware, you mayreceive an error message and can not remove it successfully.
   • Symptoms
     • When you click the Safely Remove Hardware icon in the system tray to remove hardware, you may receive the following error message: Problem Ejecting USB Mass Storage Device The device ‘Generic volume’ cannot be stopped right now. Try stopping the device again later.
   • Cause
     • This behavior can occur there are open handles with any files in the USB Mass Storage Device are in use by another program.
   • Resolution
     • 1. Download a free utility from a third-party Web site, 2. Click Find, Find Handle or DLL in the tool menu. • Type the drive letter of the USB device in the Handle or DLL substring textbox, and press Search Button. • Find the process and its PID in the following box. • In system process tree view, find the process according to the Find Handle or DLL dialog box. • Press Ctrl + H to show Handles in Lower Pane View. • Find the File according with the drive letter , and right click it, choose Close Handle.

2. The computer dosn't recognize a storage device

   • Cause of problem
     • Power cable is lose, the data cable is loose, the jumpers are set incorrectly, the storage device has failed, the storage device setting in BIOS are incorrect
   • Sollutions
     • Secure the power cable, secure the data cable, reset the jumpers, replace the storage devices reset the storage device settings in BOIS

3. The floppy disk drive will not read media

   • Cause of problem
     • the power or data cable could be loose, pin 12 on the data cable is not connected to pin 1 on the drive, the FDD settiongs in BIOS are incorrect, the disk sdrive is bad or not formatted
   • Solution
     • Secure the power and data cables in correctly, corectly connect the data cable to the motherboard, reset the FDD settings in the BIOs

4. the optical disk will not eject

   • Cause of problem
     • the optical disk is jammed, the optical drive has been locked b y software, the optical drive is faulty
   • Solution
     • insert a pin into the hole somewhere around the eject button, reboot the computer, replace the optical drive

5. computer doesn't recognize SCSI Drive

   • Cause
     • The SCSI drive has an incorrect ID, The SCSI termination is not set correctly, the external SCSI drive was not powered on prior to booting the computer
   • Solution
     • Reconfigure the SCSI ID, Ensure that the SCSI chain is terminated at the correct end points

6. Computer doesn't recognize a removable external drive

   • Cause
     • the external drive is faulty, the external drive is not seated properly
   • Solution
     • Replace the remova\ble external disk, remove and re-insert the drive