Developing and using KPIs

Developing and using KPIs

1. 12-Step Model

   • STEP 7
     • RECORDING PERFORMANCE MEASURES IN A DATABASE
       • Made available to all employees to help support their understanding of performance measures and to assist with their selection of their team measures.
         • The KPI team will need to incorporate the following tasks
           • 1. Select a database that has wide access and is user friendly
           • 2. Populate the database
           • 4. Train all teams to use the database and to constantly refine the performance measures.
           • 3. Train all teams to use the database and to constantly refine the performance measures.
     • BENEFITS
       • Ensure a high level of consistency throughout the organization.
   • STEP 8
     • SELECTING TEAM-LEVEL PERFORMANCE MEASURES
       • The KPI team will need to incorporate the following tasks
         • 1. Have teams complete pre-workshop worksheets.
         • 2.Roll out training workshops to all teams..
         • 3. Promote an appropriate mix of past
         • 4. Permit team performance measures to evolve.
     • BENEFITS
       • Clarify the teams’ objectives.
   • STEP 9
     • SELECTING ORGANIZATIONAL “WINNING KPIs”
       • Ensure a cascading relationship of measures."
         • The KPI team will need to incorporate the following tasks
           • 1. Ensure that KPIs and PIs are balanced.
           • 2. Limit the organization-wide KPIs to no more than ten.
           • 3. Permit the KPIs and PIs to evolve
     • BENEFITS
       • Measures that will have a profound impact on the organization
   • STEP 10
     • DEVELOPING THE REPORTING FRAMEWORK AT ALL LEVELS
       • The KPI team will need to incorporate the following tasks
         • 1. Provide appropriate training on reporting
         • 2. KEstablish a suite of meaningful graphs that are easy to understand
         • 3. Develop a hierarchy of reports to staff, management, and the board.
   • STEP 11
     • FACILITATING THE USE OF WINNING KPIS
       • The KPI team will need to incorporate the following tasks
         • 1. Constantly reassure the SMT so that they are confident to empower the frontline staff
         • 2. Roll out a video road show for all staff
         • 3. Avoid setting performance measures too far into the future
         • 4. Have relative performance measures that are compared against other organizations.
         • 5. Ensure that there are a mix of past, current, and future performance measures
     • BENEFITS
       • The performance measures in your organization (the KPIs, PIs, and KRIs) are being applied properly and are given the opportunity to create the desired change.
   • STEP 12
     • REFINING KPIs TO MAINTAIN THEIR RELEVANCE
       • It is essential that the use and effectiveness of KPIs be maintained.
         • The KPI team will need to incorporate the following tasks
           • 1. Review organization-wide CSFs at least annually
           • 2. Hold a one-day focus group revisiting the performance measures
           • 3. Maintain the stakeholder consultation
           • 4. Allow team performance measures to adapt
     • BENEFITS
       • The cycle of continuous improvement in the use of KPIs and PIs will be locked in place.