Hotel Staff

Hotel Staff

1. concierge

   • The word concierge is French for caretaker, but in a hotel they help guests with problems; give them information and assist them with bookings, especially for transportation and sightseeing. A concierge should have good local knowledge and excellent communication skills.

2. Hotel managers

   • oversee all aspects of running a hotel , from housekeeping and general maintenance to ,. budget management and marketing. On a daily basis they manage staff; deal with customer . complaints; organise building maintenance and liaise with all the different hotel departments. They need good business and management skills; must be organised and diplomatic; have excellent communication skills and hold hospitality management qualifications.

3. hotel housekeeper

   • manages the cleaning staff; supervises their work; draws up their rotas and deals with linen, toiletry and cleaning supplies. They need to be organised, pay attention to detail and have good budgetary skills.

4. room attendants

   • more commonly known as chambermaids, make sure hotel rooms are clean , tidy and inviting for guests. They change bed linen and towels; make the beds; vacuum floors; dust and polish furniture; clean bathrooms; replace toiletries and restock the minibar. This role is physically demanding and can often be seasonal or part-time.

5. front desk clerk

   • often known as the receptionist, takes bookings, checks guests in and out of the hotel, bills them and provides general information. For this role you must be polite, organised and have good language skills

6. The porter

   • also called a bellboy, or bellhop in the US, shows you to your room and carries your luggage for you . They may also move and set up equipment for meetings and conferences , take messages and run errands.