NEEDS ASSESSMENT

NEEDS ASSESSMENT

1. Needs Assessment (NA) refer to the process used to determine whether training is necessary or not

2. Typically involves organizational analysis, person analysis and task analysis

   • Organizational analysis determining the appropriateness of training
     • Person analysis determining whether performance deficiencies result from a lack of knowledge, skills and ability
       • Task analysis identifying the important tasks and knowledge, skill and behaviours

3. Methods used in need assessment Observation, Questionnaire, Interviews, Focus Group and Collaboration Tools, Documentation, Online Technology, Historical Data Reviews and Benchmarking

4. Why is Needs Assessment necessary? Because a manager or other client asking for training could really be asking for or need something else such as employee motivation