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RECEIVING - HEARING AND ATTENDING THE MESSAGE
- Focus attention on the speaker's message
- Maintain your role as listener and avoid interrupting
- Avoid distraction
UNDERSTANDING - INTERPRET MEANING FROM THE MESSAGE YOU HEAR
- Avoid assuming you understand
- See the speaker's message from one's point of view
- Ask questions for clarification
- Rephrase the speaker's ideas in your own words
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- Mind Map on Enter text here, created by Nuramila Zafirah on 21/11/2021.
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- Nuramila Zafirah
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