A knowledge Management Reference Model

A knowledge Management Reference Model

1. KMSS Kowledge Management Support System

2. Organizational knowledge

   • Context-sensitive
   • Forms
     • Tacit
       • Embrained (know that)
       • Embodied (know how)
       • Embedded (relationships)
       • Encultured (shared)
     • Combinations
       • Individual: tacit/explicit
       • Enterprise tacit/explicit
       • Group tacit/explicit
     • Explicit
   • languaging
   • difficult to determine a priori
     • what, who, when and how

3. K-Processes

   • Social interaction-intensiveness
   • Group explicit/tacit knowledge
   • Dynamic, evolving and flexible
   • Cultural and organizational affected

4. Three layers

   • 1. The enterprise cognitive domains
     • B-things
       • Internal
       • External
   • 2. Functional layer
     • K-things
       • K-enabling
         • Example
           • Instilling K-vision Managing conversation Creating the right context
       • K-manipulating
         • Different states
         • Example
           • K-identification K-Generation K-evaluation
   • 3. KM resources layers
     • Enabling Technologies
       • support
       • keep track
       • customized solutions
       • Languaging
       • relations

5. Conceptual Construct

   • Needs / Needs to
     • 1. Include the involded parties
     • 3. Current/outcome state
     • 4. Be dynamic
     • 2. Set of activities/actions