BUSINESS PROCESS MODELING AND SIMULATION

BUSINESS PROCESS MODELING AND SIMULATION

1. Recommendations for users of simulation provided by Business Process Modeling tools:

   • Be clear as to the question being addressed, and the focus of the simulation
   • Make sure you have the ‘right’ model.
   • Develop the appropriate measures and targets for the simulation, after all you can’t improve what you aren’t measuring.
   • Simulation with little data still has value in terms of validating processes.
   • Determine a defined list of parameters and ranges that are under consideration and experiment accordingly.
   • Undertake sufficient experimentation and replications to be sure valid answers are obtained.

2. Guidelines for the tool providers

   • Provide support in the form of ‘wizards’ or ‘templates’ to steer the user in the specific analysis they want to undertake, process design validation, process improvement, optimization of resources etc. providing the appropriate reports etc
   • Provide experimentation support to ensure robust results in terms run length or number of replications to ensure statistical validity.
   • Develop partnerships with ‘pure play’ simulation suppliers to benefit from that experience in the design of simulation capability and the opportunity to utilize a full simulation software product should that be more appropriate.

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